All SmatBot Reviews
1-25 of 73 Reviews
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Vinay
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Value for Money
Best in Class.
PROSIntegrating the product for my requirement was critical to me and the team helped me get the integration done as per requirements with all the changes being made from time to time. Having a video was very important for customer engagement and the team did that very effectively.
CONSThe presentation UI can be made for colourful with impactful colours.
Reason for choosing SmatBot
1. Value for money2. Ease in use3. Team support4. Flexibility
Reasons for switching to SmatBot
Cost and ease of use!
Prabhat
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy for non-technical
Connecting health providers to "learn" best practices in addiction Management
PROSExcellant user friendly interface, easy to develop, navigate, customize
CONSAt this point nothing to point out. The team is working to make it better.
Reason for choosing SmatBot
It is difficult to respond realtime in view of my clinical commitments.
Vendor Response
Hi Prabhat Chand, I am thrilled to hear wonderful feedback. Thanks for choosing Smatbot as your valuable partner. If you have any suggestions or requirements, please feel free to connect with us at info@smatbot.com. Have a great day.
Replied June 2021
Anonymous
11-50 employees
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
SmartBot- ChatBot for Business Need
It was not so bad not so good.
PROSAmazing software you get the maximum facility.
CONSThe Design of chatbot is not up to the mark. They really need to work on user experince of chat bot.
Vendor Response
Hi, Thanks for your valuable feedback. In fact, Smatbot has got an improvised UI and features now. You can get a 14day trial period for the PRO version or if you have any specific requirement reach us at info@smatbot.com. Thank you.
Replied June 2021
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Smatbot for Business Problems
It is a delightful experience while working with Smatbot for the organization.
PROSIt is easy to integrate, and interface is user friendly.
CONSIt took a lot of effort for to setup a Grocery business where SKU counts are high in number.
Anish
Design, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2020
SMATBOT Review
SmatBot is very good and competitive to use comparatively from other platforms, with easy templates to start with and customizations according to user-experiences. It is a great to start with at beginning or intermediate level.
PROS1. Easy to use 2. Smooth integrations 3. Avatar and Customization 4. Readymade Templates
CONS1. No External API Integration 2. Slow response time 3. Gets crashed sometimes 4. Limited Templates (need more)
Reasons for switching to SmatBot
1. Was not easy to use 2. Pricing was not suitable
Vendor Response
Hi Anish Chowdhury, Really appreciate your time in dropping us your feedback. Smatbot is upgraded with the latest template on its website and improved response time. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day.
Replied June 2021
Anil
Design, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
A User friendly Chat bot
Customers' engagement got up 120% after using the chatbot. These are a set of cute animations available. Happy to use the free version to know how worthy the product is. And it is worth it.
CONSIt takes a little while to setup the chatbot. But it is totally worth the little extra time we put in to set it up.
Reason for choosing SmatBot
Wanted to try with free version with a similar style.
Vendor Response
Hi Anil Pilla, I am thrilled to hear those words. Really appreciate your time in dropping us your feedback. Smatbot is upgraded with the latest features and improved UI for its customers. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day.
Replied June 2021
Anonymous
11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Smatbot : Honest Review
I could define it as a smart experience.
PROSEasy to set up. Great pricing for small businesses, I like that they have a fremium model to it. A great way to generate qualified leads.
CONSNo chatbot templates for all industries. This could have made it easy to implement. But they are working on it and are willing to prioritize based on customer needs.
Reason for choosing SmatBot
Focused on a.i chatbots and lead generation. (Direct value for businesses)
Vendor Response
Thanks for the honest feedback, we really appreciate it. We will be increasing the industry templates from 30 to 50 very soon.
Replied June 2019
Harika
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Smart Bot
Support is too good. They are always available when it's emergency
CONSNot able to delete the response is something I would like you people to add it
Reason for choosing SmatBot
This is quite smart and cheaper as well, above all the support is too good
Devisetty
Verified reviewer
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
No Nonsense - Value for Money Product
Streamlining the lead gen.
PROSDelivers what's promised Value for Money Clean Support
CONSNothing actually. I exactly got what I was looking for.
Vendor Response
Hi Yaswanth, Thanks for the awesome Smatbot chatbot review. We love helping companies like yours in lead generation and many more services coming up soon.
Replied February 2019
Bitupan
Market Research, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Chat Bot for Tea Auction
we have requested a chat bot for our clients, so that they can get the current market statistics and insides. The team helped us to do it very effectively.
CONSChat bot responses are very slow. It should be more interactive rather than one liner response
Reeta
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Shimla diaries
Great . Smatbot team is very supportive . Apart from some rare technical glitches it is a good product.
PROSIt's easy to use. Price Smatbot is charging is quite reasonable and yes we get value for money.
CONSSometimes behave inefficiently but your query is resolved instantly so overall good software.
Reason for choosing SmatBot
I really liked the schedule demo idea. Our requirements were met and we started using Smatbot.
Reasons for switching to SmatBot
Prices were so high
Vendor Response
Hi Reeta, I am delighted to hear feedback from you and thank you for choosing Smatbot as your valuable partner. For any further communications, please feel free to contact us. Have a great day.
Replied June 2021
Rpanditijay
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
SmartBot: The All-in-One Solution for Your Chatbot Needs"
I have good experience with Smartbot. They are relatively user friendly. Easily customizable.
PROSSmartBot is a chatbot platform that provides a range of features to help businesses automate their customer service, marketing, and sales processes. Some of the most notable features of SmartBot include its easy-to-use interface, integration with popular messaging platforms like Facebook Messenger and Slack, and the ability to create custom chatbots with pre-built templates.
CONSHowever, based on my knowledge of SmartBot, some users may find the platform's pricing to be on the higher side compared to other chatbot platforms. Additionally, while SmartBot offers a range of features, some users may find that the platform is not as customizable as they would like, especially when it comes to designing the chatbot's user interface.
Rupert
Education Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
The world of AI
I have had an overall excellent experience and like I have already highlighted, I was pretty impressed with the way SMATBOT works and how well it suits the organization's requirements.
PROSHonestly, I was kind of amazed when I got the login details for the SMATBOT. It somehow struck me and left me in awe. This is the first time I am using a software of this nature and I find it pretty much organized and suits my requirements. I have now taken up a yearly subscription and that I will definitely take up a customized pack for the coming year. The support team is indeed responsive and they are quick and available to assist. I have had a few encounters and I appreciate the urgency with which they took up my matters. I will definitely experiment more on the SMATBOT so that I can make use of it in the best possible way to suit my business requirements.
CONSThat we do not have a current/live chat option despite taking up the starter pack. I feel it could have been included here.
Reason for choosing SmatBot
I heard about SMATBOT and the name in itself gave me a good feeling about what I want. To me this is more like a SMART ROBOT. So I am hoping to utilize the product to the maximum.
Vendor Response
Hi Rupert, Thanks for choosing Smatbot as your valuable partner. The live agent feature starts from the PRO version. Still, we can enable this for you based on your use case. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day.
Replied June 2021
monu
Media Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2020
simpl and easy to use
superb
PROSmaking this more simple,before i use to search from google now getting things easily
CONSlocation filter feature is needed,coz most of the companies here are of US
Vendor Response
Hi Monu, Hi Anish Chowdhury, I am thrilled to hear those words. Thanks for choosing Smatbot as your valuable partner. If you can let us know the use case and the requirement over an email will be a great help. Feel free to connect with us at info@smatbot.com. Looking forward to your email. Have a great day.
Replied June 2021
Aruna
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great experience, saves time. Increases productivity
Providing excellent customer service and lowering customer wait times by quickly getting them the information they need
PROSProactive service, quick response, increased customer satisfaction.They made Easy customization
CONSNothing at the moment, we are happy with the services so far
Reasons for switching to SmatBot
For the better experience
Clement
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
Meilleures avantages
C'est une logiciel qui donne des moyens global qui permet à bien utiliser facile.
CONSC'est très bon à utiliser pour permettre des avantages
Nagendra
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2023
Still have issues and need to work on standards
Not at all satisfied, looking for other alternatives.
PROSThere is no such point to be frank because in every aspect there is an obstacle.
CONSCode standards, bugs are really causing frustration.
Olabode
Design, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
An Awesome Chatbot For any Website
SmatBot is an all-round great chatbot for lead generation and visitor retention. It has totally automated live chat on my website. I have had no technical issues with using the application. It's easy to configure and fun to configure. I definitely will recommend to anyone looking for a chatbot on their website or application.
PROS- SmatBot is a cool AI chatbot for any website. I personally use it to capture leads on my website to make sure every visitor gets a personalized chat experience. - It has a brilliant UI and easy to customize to my company's brand. - I like the way I can customize the conversation flow and get as much information as possible from the site visitor. - SmatBot can profer help articles from my website, based on the visitor's search query. - And lastly, I love the fact that you can interchange it with a real live chat (tawk.to), in case you'd like to take over the inquiry.
CONS- There is no payment integration feature via the SmatBot (what can I say, I love having more features :) ) - There aren't a lot of training materials or tutorials on it; would like to see more training materials to help people understand its features. - Can't do so much with the starter plan. WOuld like to see more features in the starter plan.
Ashish
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Extraordinary way to convert prospects to success.
It has surely made my job easy. Good work Team Smat Bot.
PROSThrough Artifical Intelligence they have created Dermacol Artifical Assistant synced with my what's up number, Which gets me direct in touch with the customer 1to 1. Now it is upto me how I wish to pitch my products to her. And probability of Conversion is Very High. Highly Recommend. Besides that TEAM isdeligent hard workers. Best of luck to them and looking forward for more innovative products
CONSTo be honest never thought on those lines. But surely recommended Team about differentetating Colour or Response message when visitor Vista 2nd time biz a viz to first attempt.
Vendor Response
Thanks for the wonderful feedback Ashish, that gives us more responsibility to innovate and help businesses like your to grow fast and get the complete ROI from the products like SmatBot. We wish you good luck to Sanash Impex.
Replied May 2019
Michael
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Really good for getting business leads
Great
PROSEasy to install and set up. Users seem to love it and we get many leads submitted via the chatbot.
CONSTable view of leads is limited to 10. It would be good to be able to filter/customize the analytics.
Reasons for switching to SmatBot
Tawk.to didn't offer chatbot functionality.
Omar
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Time saver for working from home
That the features are so helpful including Live Chat and the contact database which helps us to like manage a newsletter (by email) with the customer's name, email, etc., and also the ease-of-setup or deployment is super simple! However, the price is affordable which is good.
CONSI think there are not many disadvantages noticed by our team about Smatbot for now, but it would be really good if the AI is improved significantly.
Reason for choosing SmatBot
1 - Smatbot looks cheaper when looking at the features provided and the other products 2 - Smatbot looked more efficient and useful to use with no advanced settings/setup needed
Vivek Sarma
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
VENSON PEST CONTROL
Max info in min space and time . Boom for a service oriented enitity like us .
CONSNothing as of now . But would definitely help in improving the product over a period of time
Vendor Response
Hi Vivek, Thanks for trusting SmatBot chatbot, we continue to develop more features that drives more value to the businesses like Venson Pest Control.
Replied February 2019
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Smat bot is amazing
We are using this smat bot for more than 6 months and have seen the performance it actually work with our requirements. It is like our employee in the digital qord. So easy that even my employee fails in front of the bot.. hats off team
PROSIt is very easy to use, just drag and drop option
CONSMore option needs to be their like template
Vendor Response
Thanks for the wonderful feedback. We actually have already a template feature. Please check here https://www.smatbot.com/chatbot-templates. Thanks again, we keep innovating and helping you grow. Good luck.
Replied May 2019
Saurabh
Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2022
Best Chat bot for engagement
The chat feature which is very helpful to resolve issues and engage customer for future lead generation.
CONSI didn't found any issues in Smartbot and I liked it because of it's features.
Vikash
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Tool for Increasing Leads
Earlier, we were using some other chat tools to interact with our customer. But the biggest problem was that we had to appoint a dedicated resource for that and sometimes, the customer query was not responded real time which create negative impact on customer and we lose the sale also. For other tools, Price is very high Plus we have to bear the cost of a dedicated employee for the same. But Since, We have installed the chatbot, so customer queries are responded real time and we don’t need dedicated employee to handle chats which saves our money. We are really happy with Chatbot.
PROSIt is very easy to install and very easy to use. Very Affordable Price
CONSwe have been using this tool from last 20 days and not yet found and drawback.
Vendor Response
Thank you so much for your positive feedback Vikash, We continue to impress our clients. This really boosts our energy to invent more features on SmatBot.
Replied April 2019