All Paylocity Reviews
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Michael
Insurance, 51 - 200 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed February 2022
Very Modern Payroll App
Sarah
Verified reviewer
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Best HCM software I've used!
This is the best HCM software that I've used compared to ADP, Sage Abra, Paychex, and PlanSource.
PROSThe ease of use is great, the software is so user friendly and easy to learn.
CONSThere are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.
Reason for choosing Paylocity
It had all the product features and planforms we were looking for.
Reasons for switching to Paylocity
We wanted a more user friendly and update software planform.
Alan
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Paylocity simplifies HR and payroll administration
Paylocity allows us to centralize our human resources and payroll data, making management more simpler. Our efficiency and precision will both increase as a result of this. The unified system not only helps us save time, but also lowers costs.
PROSPaylocity's user-friendly interface streamlines and automates HR and payroll processes for better management. Our platform provides streamlined processes and thorough reporting tools, guaranteeing effective administration and meeting regulatory benchmarks. Because of this, Paylocity is an essential tool for any company.
CONSPaylocity's mobile app is currently more limited in functionality than the desktop version. If the app were upgraded and expanded, the user experience would be more in line with that of the desktop version.
Reasons for switching to Paylocity
What I like most about Paylocity is their smartphone app. It provides a simple approach to performing a wide range of HR duties from anywhere. This software makes it easy to check your pay stubs and grant time off requests.
Michelle
Civic & Social Organization, 11-50 employees
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2024
Paylocity Gets The Job Done
Overall this functions as it should, nothing spectacular.
PROSSimple festures and simple interfaces, instructions easy to read.
CONSPricing plan on the high side, competitors with better rates.
Suresh
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
The Ideal Payroll Process Software
It comes with a helpful employee database It helps when it comes to payroll processing It has time tracking and employee engagement features It simplifies most HR processes thanks to its many features.
CONSIt has helped us meet all the intended needs and no regrets
Loni
Restaurants, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Paylocity is great!
Overall, we are very pleased with Paylocity. We've tried all the big ones (ADP, Paychex, etc) but have never had great experiences with those companies. Paylocity takes care of our every payroll need and reports tax information to the government accurately and timely on our behalf.
PROSPaylocity makes processing payroll easy. I process payroll for 6 entities and Paylocity makes this an easy task by allowing data imports from POS systems for some locations and time & labor tracking within Paylocity for others. Additionally, all onboarding is done within Paylocity so no need for paperwork or saving employee legal documents outside of Paylocity.
CONSSometime customer service can be hard to reach for questions but they do eventually get back to you with resources.
Reason for choosing Paylocity
Ease of useAttentive customer serviceAccurate and timely tax filingsTime & Labor Onboarding
Reasons for switching to Paylocity
We had bad experiences with both of these companies. Taxes not reported timely or accurately. Terrible customer service or none at all/no response. Paylocity treats us like we are just as important as a large company.
Katrina
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
All HR processes can be automated using Paylocity
One-stop payroll processing for maximum convenience. It files payroll taxes and does the math automatically. It's also a great tool for getting new hires up and running. Because of how easily it can be done now, no special training is required.
PROSExcellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.
CONSThere isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.
Reasons for switching to Paylocity
Prior to using Paylocity, the onboarding process was handled manually. It's a great perk that you can tailor your messages to both new and existing staff.
Lillian
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Using Paylocity, I can efficiently manage HR
The ability to set goals is Paylocity's strongest suit. It helps the user stay focused and accountable while also providing insight into the priorities of employees and how those priorities relate to the overall goals of the business.
PROSI like how user-friendly the system is and how readily available the data about employees is for study. Another positive is that it may be customized to become your company's complete human resources and payroll solution.
CONSCustomer service has been frustrating and useless in the past, but we've now built constructive partnerships and are seeing better results as a result. The reporting is similarly mediocre but serves its purpose.
Reasons for switching to Paylocity
By centralizing previously disparate procedures, Paylocity has vastly improved our onboarding procedure. Compared to our previous payroll provider, this option is a major improvement.
Gary
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Highly effective for human resource administration
Creating and delivering pay stubs for employees has been a breeze. I am able to keep precise records of my earnings, tax withholdings, and other perks because to this platform.
PROSIt was convenient to have all my resources in one location thanks to the consolidated platform. In particular, their payroll system stood out. Compensating and paying out employees, as well as keeping tabs on their deductions and perks, has never been simpler. It was really easy to create and send out pay stubs with only a few clicks.
CONSIt took some time to become used to the platform's interface. It took me a bit to learn my way around the platform and figure out how to utilize it effectively, but I'm now well familiar with all of its features and capabilities. It would have been more efficient to adjust quickly if we had been given more specific instructions or training.
Reasons for switching to Paylocity
Very useful and attractive data presentation.
Cindy
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy to Use System
The UI and UX are both great. The system is intuitive and pleasing to use.
CONSI don't have any complaints. I've been at my current position for over 5 years and have never had an issue with Paylocity.
jim
Packaging and Containers, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Paylocity for easy onboarding
Was pretty straightforward and easy to use after sign up and log in. On boarding process was easy and went smoothly.
CONSSign up was a bit troublesome at first but went well after I was able to log in.
Stephen
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Review for Paylocity
I am satisfied with the product but the service aspect of it can be improved.
PROSThe product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.
CONSWish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.
Reason for choosing Paylocity
Functionality, potential to operate both payroll and benefits in one tool.
Reasons for switching to Paylocity
We needed more control over benefits and overall payroll process.
Jennifer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
To move to Paylocity or not?
The integration was a large undertaking; however, we did them step-by-step. The payroll has been huge. We've gotten back hours to our days along with the reassurance that some random thing didn't go wrong with payroll that was previously out of our control. The piece of mind that everything is working as it should is worth all the effort.
PROSThe integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.
CONSThere are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.
Reason for choosing Paylocity
I do remember that we chose Paylocity because it was already functioning at the level we wanted and that the other platforms were promising to be in the near future without guarantee.
Reasons for switching to Paylocity
Paychex Flex didn't offer the integration that Paylocity offers with benefits, HR, timecard, expenses and all of the other features that Paylocity has. In addition, we continually ran into glitches or downtown with Paychex payroll platform. It was frustrating and worrisome.
Stefan
Semiconductors, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2021
HR Manager's Best Friend
I like Paylocity a lot and as a company we are very satisfied with the software and currently wouldn't look to change HR & Payroll systems unless something significantly better or more cost effective came along. As long as Paylocity keep moving forward and making the userability experience their focus we will remain a customer.
PROSI use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.
CONSThere are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.
Reason for choosing Paylocity
Cost effective, userability experience, Performance Management and Community features
Reasons for switching to Paylocity
PEO was too expensive and we hired a HR manager.
Eric
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Robust system, not the most user friendly
We have 100s of contractors who are managed separately from our full- and part-time staff. Paylocity enabled us to handle the different demands of both groups.
PROSA very robust system. Keeps abreast of policy changes making it easy to consider options. Extremely function rich with many reporting options, sometimes to the point of fault in that it takes some training to become familiar with the system. Integration and customer services have both been excellent.
CONSThe system is not the most user friendly, but it adds functionality in place of user experience. For example, adding a new 401k/403b program took multiple calls with customer service to be sure everything was set appropriately. Same for HSA enrollment. The full product requires more than a basic level of technical proficiency.
Reason for choosing Paylocity
Feature suite for the pricing
Reasons for switching to Paylocity
Zenefits could only handle a limited number of contractors in it's system. Their benefits integration and customer service were not at the same level either.
Emily
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2021
Easy to implement payroll software
Paylocity has simplified and streamlined our payroll process. After switching from another payroll provider, and paper and pen to record hours, it has been a seamless transition to Paylocity for our team.
PROSPaylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.
CONSWe didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.
Reason for choosing Paylocity
The pricing and overall features offered by Paylocity surpassed that of ADP.
Reasons for switching to Paylocity
We struggled with Paychex customer service. Paylocity pricing was also more appealing to us.
Eleanor
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Payroll Processing Platform with integrated human resources tools
Overall, my experience with Paylocity has been very beneficial. Each obstacle that our company has faced in terms of HR and payroll, Paylocity has been able to guide us through. Paylocity is a great platform for facilitating and administrating employment details.
PROSThis software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.
CONSIt seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.
Reason for choosing Paylocity
The previous owner's of the company recommended this product to us.
JOSE
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Paylocity really works for us
Overall the customer support is one of the best I ever dealt with.
PROSall the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...
CONSThe employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.
Reason for choosing Paylocity
Price and the potential and innovation the company showed...
Reasons for switching to Paylocity
ADP was very basic, and their next level up was very expensive and did not due as much as Paylocity
Tom
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
Some flaws, but still probably the best HR system I've used.
Overall experience has been positive. Can escalate service issues with Paylocity sales staff as needed.
PROSThe system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.
CONSReporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.
Reason for choosing Paylocity
Paylocity had the most features and came down in price to meet the lowest bid that we had.
Reasons for switching to Paylocity
Gusto was very limited when we hit 100 employees.
Cassondra
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2023
Great for small to mid-size US organizations.
We did not have a good experience with Paylocity. While the customer service was good, the product is not good for international employers. Reporting was never right, because the data they put in from implementation was entered incorrectly and we could never get it fixed after that.
PROSPaylocity was very user friendly and pretty much plug and play after implementation.
CONSPaylocity is not a good tool if you have people in multiple countries, because each company is set up like a different company and they don't necessairly talk to one another.
Reason for choosing Paylocity
It was affordable and they said they could meet our international needs.
Reasons for switching to Paylocity
We were moving from an EPO to just handling HR ourselves
Weston
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Great system that's flexible and I can pay for what I need
I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support
CONSI don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.
Reason for choosing Paylocity
Their ability to give me what I need and not some giant package with things that cost me but I'll never use... Paychex was comparably priced but the company didn't seem like they would keep up with product development as well as Paylocity.
Jacquelyn
Real Estate, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Excellent Payroll Service
Paylocity has made our jobs easier, more accurate, more efficient and take less time to look up the history of an employee. If something goes wrong, Paylocity fixes it right away, their customer services is impeccable, they are attentive and very knowledgeable in the payroll and hr field. I love that they are compliant in each state which makes making sure we are compliant in all areas easy.
PROSI love Paylocity. The reports are easy to use, I can even create a custom report for exactly what I am looking for. I love the ease of adding a new employee, setup between multiple services is amazing and makes our job that much easier.
CONSTransferring an employee between different companies. That section does not work properly. I feel that I should be able to click on what I would like to transfer from 1 company to the next.
Reasons for switching to Paylocity
Paychex moved money in an owners 401K without his permission.
Alex
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2021
Paylocity Pros & Cons
Our relationship got off to a VERY rocky start and while things have definitely improved we continue to have concerns about your ability to provide adequate support for our needs.
PROSI always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.
CONSNeeds more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.
Reason for choosing Paylocity
We inherited your product from the previous company.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
So many functions - so many complications
The customer service team is on call all the time. The trainings are super helpful and they really want to help you. They did everything they could that their system allowed for and the tried their hardest to help transfer and transition as much data as possible. Not everything updated during the last update and we had to manually a lot of profile and payroll issues because of this. Because of how amazing their support team is, they get a lot more stars. Also, there's so many functions, I haven't even used them all!
PROSPaylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!
CONSl know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.
Kimberly
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Paylocity Is the Go To
My overall experience with Paylocity is very positive. My implementation went very smooth and the continued follow up made the process work very well. Since then, there have been no major issues or mishaps. The most important thing to me is paying employees promptly and accurately. While Paylocity cannot prevent human error, it does do all it can to advise, report and remind about items which could present issues . We are very happy with Paylocity and all it has to offer.
PROSPaylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.
CONSIt is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.
Reason for choosing Paylocity
I used Paylocity for 8.5 years at my previous employer and it all made sense to me. I was familiar with the product, the implementation and the results I could expect.
Reasons for switching to Paylocity
Sage Pro is an archaic software and I had used Paylocity at my previous employer.