--- title: "Workato Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Workato. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Workato is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/workato-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [Workato](https://www.softwareadvice.com/bi/workato-profile/) / Workato Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bi/workato-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bi/workato-profile/alternatives/) # Workato User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 85 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 53 reviews (62%) - 4 stars: 32 reviews (38%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Additionally, it has the ability to connect our TrackVia account with external platforms such as Slack, Dropbox, Wufoo, Gmail, Google Docs and other applications. - I specifically liked the idea of the pre-built connectors as it allowed avoiding many lines of script and private channels, while conditional logic in the workflows helped me to prepare every outlet just to be precise according to the business process. - The real-time data syncing and error-handling capabilities are reliable and efficient, and the platform scales well with growing business needs. ### Most mentioned cons - The information retrieved from the job history logs proved to be a challenge since it was time-consuming. When using webhook trigger and dynamic data mapping, I had to check nested workflows in order to find certain error points. - What I noticed is that data monitoring and troubleshooting data flows do not have real-time observability. - Put you on a challenging career path and use it against you for any missteps, all while gaslighting you into believing you should be grateful for the opportunity ## Workato customer reviews Showing reviews 1-25 of 85 (page 1). ### Workato enhances simple integrations for each project - Overall rating: 4/5 - Reviewer: Estela R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Workato for over five years to incorporate some of the tools and Platforms we use in the Marketing, Sales and Engineering departments. The simple work path designer with many integration endpoints/functions has been a great help to us. The tool has saved us a lot of engineering time because we were able to link different systems by drag and drop. Very extensive variety of product integration possibilities, we can find examples of this with Google, Dropbox, Microsoft 365 and others. I also appreciate the intuitive interface and the notifications the moment one of the Zaps breaks down for some reason. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The producer of easy-to-use workflows, preloaded integrations and finalizations, and automations, enables a vast array of uses. They needed a solution to automate the management of emails and attachments that were received in large quantities, using Workato and certain email analysis tools, it was possible to automate the management of thousands of emails, this additionally increased our productivity to a great extent. #### Cons The cost mutated over the years and grew significantly (but, it is still achievable compared to the work done), the addition of a new add-on sometimes takes time, the new transfer function is still in the testing stage. At the time of our procedures, the email analysis was not powerful enough for our needs, we needed to examine PDF attachments that were received in Zip archive format, however it coupled very well with a third party tool that specialized in that specific task. --- ### A Great Cloud Management Software - Overall rating: 4/5 - Reviewer: Maria U. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros From process automation to cloud management, Workato offers great features and has always delivered. I also like it is secure, scalable, and management and customization is easy too. #### Cons Workato is the best I have used. No complaints. #### Reasons for switching to Workato From cost effectiveness to offers multiple features, making the switch was easy. --- ### Powerful Automation Tool With Great Flexibility - Overall rating: 4/5 - Reviewer: Olarinde T. - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Workato has streamlined our business processes by automating routine tasks and connecting multiple apps seamlessly. It has significantly improved operational efficiency and reduced manual errors. Though it takes some time to get used to, the long-term benefits are worth it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Workato is incredibly intuitive for setting up complex workflows with minimal coding required. The vast library of pre-built connectors and recipes makes integration across platforms smooth and efficient. #### Cons The pricing model can get expensive as your usage scales, and the learning curve can be steep for more advanced features or less technical users. --- ### No-code integration on the fly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered One scenario I use is Microsoft Teams. After microsoft teams courses, it send summary of meeting and materials shared in session to participants. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There is no need to knowlodge of coding. It is no-code integration platform. There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful. #### Cons It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals. #### Reasons for switching to Workato Workato has more options and a good support team. --- ### review Workato - Overall rating: 4/5 - Reviewer: Reda E. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It’s especially useful for businesses that need to integrate a lot of different systems without developing custom code from scratch. However, like any tool, there’s a learning curve when getting into the more advanced features, especially if you’re trying to create highly customized workflows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the professionalism and credibility of the work. #### Cons It is an integrated platformةIt is always improving for the better --- ### Very beautiful - Overall rating: 5/5 - Reviewer: Yassine T. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Very good, I recommend this beautiful application #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy, beautiful and useful application #### Cons Easy, elegant and user-friendly interface --- ### Transforming our operations with intelligent automation - Overall rating: 4/5 - Reviewer: Jaime A. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the automation Copilots Workato has significantly changed the game regarding my automation strategies. Specifying the required process in plain English turns into the Recipe Copilot giving a general automation sequence. This natural language processing feature has made it easy to incorporate the applications. #### Cons There are cases where commands are misunderstood by the Recipe Copilot and this results to several unexpected automation steps. This necessitated corrections that helped make it slightly less time-saving as was expected.​ --- ### Great tool - just get buy from your team first. - Overall rating: 4/5 - Reviewer: Koddi D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Workato is worth the value, however my sales team is more behavioral based so getting them to buy in to something new is a headache. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It simplifies the use of other programs that is used in my daily operations. Instead of heaving to search or hop between apps you're able to get everything from one spot. #### Cons Setting up the workflows is a bit cumbersome at first. I am a high level person and can get lost in the details and nuances. --- ### Great Product If You Know What You're Doing - Overall rating: 4/5 - Reviewer: Blake H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lots of pre-built connectors. Chat agents are generally very quick to respond. #### Cons Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's. --- ### Source of truth! - Overall rating: 5/5 - Reviewer: Sai R. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Experience has been tremendous #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workato is seamless to use for accessing and retrieving data! Saves time and reduces cost #### Cons Nothing to dislike about Workato, it is very effective --- ### Designed with best - Overall rating: 5/5 - Reviewer: Soumyakant D. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Put you on a challenging career path and use it against you for any missteps, all while gaslighting you into believing you should be grateful for the opportunity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great culture and learning curve Workato makes it easy for IT and business teams to orchestrate their applications, data, and experiences. #### Cons This side gives a better work growth.Progress doesn't come from standing still. It comes from linking ideas, systems, and people in smarter, more powerful ways. --- ### Things to think about before purchasing. - Overall rating: 4/5 - Reviewer: Thia D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The experience was alright, not the worst with such a platform but not the best either. Based on the cost my expectation was higher than what I received. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Thee are many templates that are already built in Workato which is good because it would take a lot of time to from the user to create it. #### Cons It was more on the pricey side and fixing problems for certain integrations was difficult. --- ### Great platform - Overall rating: 5/5 - Reviewer: Leeanne R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good platform I do recommend to anyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's fast and easy to use, it isn't hard to learn #### Cons Sometimes it crashes and takes a little while to get back up --- ### Superb Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent experience with Workato. Easy to use and very effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With the use of automation, workato makes work easier and enjoyable. I highly recommend workato. #### Cons Nothing bad noted. I recommend workato to everyone. --- ### Cool Task automation application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I will continue to use it for now #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this software to connect to our business. It meets our needs and I find it cool #### Cons Not having a free version is not a good thing --- ### Amazing IPaaS for custom workflows - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're able to pilot and test new workflows, build upon them, then productize them as a service, which can be used by our consulting team. #### Cons Requests for adding new features(actions and triggers) to an existing Connector can be subject to their own priorities, and may not be addressed even with a substantial use-case. --- ### Workato-Automation tool - Overall rating: 4/5 - Reviewer: Jothika K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The easy tool which is used for automating the process with great desired outcomes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a drag and drop interface and it is easy to use.100+ Prebuilt connectors make this tool easier.This tool ensures security and scalability. #### Cons It is much harder to use without programming experience when we have to work with the API application.Maintenance of recipes is quite challenging. --- ### The tool I was looking for! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm a huge google fan but sometimes not everything was linked with other programs. Workato came to my rescue! Now almost seemlessly everything is synchronized. I no longer need to manually update several databases. Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it! #### Cons Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,... --- ### Integrations made easy - Overall rating: 5/5 - Reviewer: Jeremy P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I don't come from a developer background but can understand API calls and and responses. With just that knowledge I'm able to build intricate integrations within Workato. #### Cons While knowledge of coding syntax isn't a must, it is definitely a bonus within Workato. More documentation for more laymen like myself would be incredibly helpful in extracting full value from the platform. --- ### Workato Review - Overall rating: 4/5 - Reviewer: Ravi C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Workato is the very finest tool for automating tasks and integrating apps. It's a powerful integration platform and it allows you to connect different apps and automate workflows. It's great for streamlining the process and saving time. You can create custom workflows using these pre-built connectors to automate repetitive tasks easily. #### Cons I faced that least is Workato pricing structure is based on the number of transactions or actions you perform. If you have a high volume of transactions, it could potentially become costly. --- ### Incredibly powerful Integrator - Overall rating: 5/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing! #### Cons Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations. --- ### Workato Review - Overall rating: 5/5 - Reviewer: Nihilkumar T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The drag-and-drop interface is easy for users to create and manage their workflows in Workato. It can be integrated more than 1000 apps and systems, making it a versatile tool for businesses of all sizes and industries. Also, it allows users to customize their workflows to meet their specific business needs and requirements. It can be designed to sync in real-time ensuring that data is always up-to-date and accurate. #### Cons The most of the apps can be integrated with workato, hope it will grow in the near future. --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've only had one issue so far and it was resolved quickly and professionally. Representatives are very helpful and knowledgeable. Great customer service! #### Cons Might help if transaction limits/balance was displayed on the main recipe dashboard. It's possible to run out of transactions with one recipe if you have a lot of data and don't set up a trigger properly. --- ### A Must Have - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used unspecified for free trial - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We had a former provider that tried hard, but their service did not work. Workato just plain works. Allan was great to provide us with the Professional Services to help us get our initial syncing processes built and tweaked to perfection. There have even been several feature requests we have suggested and they have added them quickly. We use Workato to create new quickbooks customers as soon as they are a client in Salesforce, as well as creating in and updating invoices in salesforce as soon as they are created or updated in Quickbooks. This allows our entire company to edit and view in Salesforce and not have to have access to quickbooks. #### Pros There have even been several feature requests we have suggested and they have added them quickly. #### Cons It still requires some manual work when a syncing error happens and has to be resolved. --- ### Currently working with workato for our sync program - Overall rating: 5/5 - Reviewer: Belinda C. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using workato for our sync between quickbooks and infusionsoft. It is a work in progress however I feel we will benefit in the long run. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Save time and money by using this software #### Cons Takes some time to make sure data is correct on both ends ## More reviews [Next reviews](https://www.softwareadvice.com/bi/workato-profile/reviews/?page=2) --- Workato Reviews, Pros and Cons - 2026 Software Advice