About SmartProcess

SmartProcess is a cloud-based business process management (BPM) suite that helps companies to manage the workflow of their employees. The software provides tools for resource modelling, process optimization and publication of processes and documents.

Users can create process maps to identify key management processes so that all employees have access to business structures and dependencies. Process modeling can be completed using BPMN notation. The symbols display feature allows users to represent elements such as documents, standards, key data, risks and roles using symbols as part of the modeling process.

The software provides automated workflow management tools that help manage reviews, approvals and publications. The program also features graphical...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of SmartProcess

Overall rating

4.33 / 5 stars

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August 2018

Jan Hendrik from Spairliners GmbH

Verified Reviewer

Company Size: 51-200 employees

Industry: Aviation & Aerospace

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Our tool for business process management

CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.

Pros

The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.

Cons

Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.

July 2018

Edward from Industrial Software Company

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

We used CWA to design, implement and maintain our QMS.

Helped us to interpret and implement the ISO 9001:2015 standard

Pros

The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.

Cons

It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.

July 2018

Patrick from Aktivmed GmbH

Verified Reviewer

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Easy to use, most features are self-explaining.

It helped us to totally improve our quality management system and process organization.

Pros

I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.

Cons

There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.