--- title: "Onspring Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Onspring. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Onspring is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/onspring-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [ERM Software](https://www.softwareadvice.com/risk-management/erm-comparison/) / [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) / Onspring Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/onspring-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/onspring-profile/alternatives/) # Onspring User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 105 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 91 reviews (87%) - 4 stars: 12 reviews (11%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - As a System Admin who builds completely organic solutions for a variety of teams, Onspring has been able to solve an array of efficiency gaps in our project management processes, allowing us to employ thought-based automation, without losing the human driven elements. - The ability to create any workflow freely gives you control and flexibility, especially for vendor management - The vast amount of options and features available for use as a GRC analyst has been outstanding for getting my company on the right track ### Most mentioned cons - Inability to delete certain fields after they've been created. When customizing the layout of pages it quickly becomes burdensome to scroll through a list of fields that will never be used - For small companies, the cost to help customize your instance or provide ad hoc tech support (10 hours or less) is prohibitive when the annual platform itself is already up there with the competition. - If you are not properly trained, you can get carried away and over engineer the product and do too much. ## Onspring customer reviews Showing reviews 1-25 of 105 (page 1). ### Scalable, Powerful Solution with no IT experience required - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered My experience has been very positive. The customer service and support teams are friendly and incredibly helpful. The solutions we've implemented have streamlined our vendor management, contract management and projects management processes. We have flexible reporting at our fingertips that allows our teams to tell our story to any audience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a highly flexible tool that can customized to work for any business need. The out of box solutions are well-thought out and offer a great starting point for any use case. It is intuitive and offers a clean interface. #### Cons When I think of potential enhancement ideas they are addressed through a forum that is used for future builds. #### Reasons for choosing Onspring Price, flexibility and support --- ### If you can dream it, you can build it! - Overall rating: 5/5 - Reviewer: Leslie S. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customer service Onspring provides is unmatched! They are quick to help troubleshoot and take my enhancement requests into consideration for future releases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onspring is much more than a GRC automation tool - it honestly can help you automate any manual business process. The sky is the limit with what can be created, with ease and intuitiveness. System administration requires some training, but the learning curve is minimal given the no-code platform. The end user experience far exceeds other tools our company has used. So many areas in the company are coming up with new use cases; it's really exciting to be a part of! #### Cons I don't have any negative feedback regarding Onspring. Perhaps they could expand their platform team to be able to implement new products/enhancements faster. #### Reasons for choosing Onspring Price was a key factor and all business requirements were met. #### Vendor response Thank you for the glowing review Leslie! Replied October 2025 --- ### I'm an internal auditor, daily user - Overall rating: 3/5 - Reviewer: Michael B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library. #### Cons There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic #### Vendor response One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help. Replied June 2018 --- ### Onward with Onspring - Overall rating: 5/5 - Reviewer: Olivia W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We love it. Our company heavily utilizes the platform and are always looking at how we can continue to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic customer support. We always get a response within 24 hours. Ease of use to manage the platform and the training to learn the platform is very in depth. #### Cons The system tends to slow down a bit at the end of the month into the first couple days of the next month, because everyone is trying to run their monthly reports. However, I know this is something they are working to address. #### Reasons for choosing Onspring We chose Onspring due to cost and functionality #### Reasons for switching to Onspring Cost, reporting capabilities, ease of use, user experience, ability to automate #### Vendor response Thank you so much for taking the time to post a review about your Onspring experience, Olivia! We really appreciate you as an Onspring client. Replied October 2025 --- ### FMOLHS- Onspring review - Overall rating: 5/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Love it. It’s made our lives so much better. We’re no longer only documenting to actually having time to mitigate findings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the platform. It’s versatile enough to allow it to be flexible. This allows the org to manipulate data input and reporting. #### Cons Its best feature is what limits it. Programming is easy. But because everything is field and app driven it is limited in some functions. #### Reasons for switching to Onspring Impossible to program without a major in programming. #### Vendor response Thank you so much for taking the time to post a review about your Onspring experience, Chris! We appreciate the feedback. Replied October 2025 --- ### It's All About The Automation - Overall rating: 5/5 - Reviewer: Tamika B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. My customer success manager is very attentive and ensures our needs are met. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that we can automate business processes across our firm. We are able to manage compliance, risk but tap into other opportunities for automation. #### Cons The complexity of configuring the system can be a little overwhelming, however, Onspring is really good with ensuring there is adequate training available to support end users. #### Reasons for choosing Onspring The ability to automate multiple business processes as well as manage compliance. #### Vendor response Thank you so much for the kind words, Tamika! We really appreciate it.  Replied October 2025 --- ### Love onspring - Overall rating: 5/5 - Reviewer: Alexander M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been great, very easy to onboard and to use Onspring for internal audit and Sox control testing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality of the customizations provides lots of flexibility with how you build the local instance #### Cons It would be nice to be able to link controls when writing narratives so that you can click on control #### Reasons for switching to Onspring Price, auditboard increased our fees a lot and auditboard lacked internal reporting #### Vendor response Thank you so much for taking the time to post a review about your Onspring experience, Alexander! We really appreciate it.  Replied October 2025 --- ### Highly critical Onspring review - Overall rating: 5/5 - Reviewer: Damien B. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am enjoying it and finding value. We were able to automate much of our evidence collection during our most recent SOC 2 type 2 assessment period. I expected the platform to be too simple since it's primarily a no-code environment but am surprised by what we have been able to accomplish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and while I am comfortable programming, the no-code approach makes it much easier to collaborate with project managers and other associates who may happen to be less technical. #### Cons If I had to say something, I would have preferred to have the community resources available within either the production or dev instance rather than tracking 3 passwords but it's not that big of a deal. #### Reasons for choosing Onspring Price for Onspring was far cheaper compared to Bitsight. #### Vendor response Thank you for your review. We are thrilled that you are enjoying being able to do things yourself and that extends to your teammates as well. Thank you for noting your desire to have community resources available in production. Please do put that into a product request. Thank you again for such a terrific review and for choosing Onspring! Replied October 2024 --- ### Onspring Connect Nashville - Overall rating: 5/5 - Reviewer: Robert A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great conference overall. The speakers were great, informtion and product knowledge from the staff was excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Use cases and support information, and speakers. The AI information and roadmap was useful for us to strategicly plan. #### Cons Limited parking options. Valet parking only at the hotel and onlynpublic parking garages in the immediate area. #### Reasons for choosing Onspring Much more simple to use, very user friendly #### Vendor response Hi Robert - We're glad you were able to join us at Connect in Nashville. Hope to see you again next year! Replied October 2025 --- ### Onspring Review - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Onspring is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great all in one platform with incident management, vendor management, risk, policies. This platform is user friendly. #### Cons This is user friendly but it takes time to understand how to set up triggers, rules, and formulas for everything to work. #### Reasons for switching to Onspring Not sure as this was done before my time . #### Vendor response Thank you so much for taking the time to post a review about your Onspring experience, Karen! We really appreciate it. Replied October 2025 --- ### Best in Class Audit Management Software - Overall rating: 5/5 - Reviewer: Drew F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions. #### Cons Onspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern. #### Reasons for choosing Onspring Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled. #### Reasons for switching to Onspring We were significantly disappointed with the usability, customization, and support options in TeamMate. #### Vendor response Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs. Replied April 2022 --- ### Best Audit Software - Overall rating: 5/5 - Reviewer: Jon W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, [SENSITIVE CONTENT HIDDEN], has been the secret to our success, and we are very thankful for her! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes. #### Cons With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed. #### Reasons for choosing Onspring hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such. #### Reasons for switching to Onspring We were using the old client/server TeamMate product, and were going to be required to replace our servers, thus reimplement the system. We decided it was time to see what products were on the market. TeamMate+ was evaluated along with other systems. We chose OnSpring over four different systems evaluated. --- ### Onspring delivers versatility, flexibility and tons of Business Solutions! - Overall rating: 5/5 - Reviewer: Julie J. - Verified reviewer: Yes - Industry: Furniture - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within Onspring very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want. #### Cons If you understand coding and HTML, it helps you help yourself; but the Onspring family is also there to help. #### Reasons for switching to Onspring too expensive both by money and resource investment. #### Vendor response Thank you so much for taking the time to write about your experience using Onspring. And I truly appreciate the quantification of how we've helped your team and organization - it's always great to see measurable results with our customers. Replied March 2021 --- ### Cybersecurity GRC Review of Onspring - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onspring has been super easy to work with and learn as a new Onspring user. My prior company utilized a different platform and I came in right as we rolled Onspring out and it was very user friendly and easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customization and automation that Onspring has allowed. #### Cons The selected API for Black Kite. I love the integration but would love to see different information being pulled. We currently have an enhancement request out with the wish list. Examples: RSI, DBI information and the ability to pull in focus tags. #### Vendor response Hi Jennifer! Thank you for your kind review. And, I am happy to see your notes on customization and the integration with Black Kite. It looks like you already submitted a product request so thank you for the thoughtful feedback! Replied October 2024 --- ### TVA Onspring Review for GRC supporting NERC Compliance. - Overall rating: 5/5 - Reviewer: Jonathan H. - Verified reviewer: Yes - Industry: Utilities - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lots of custom configuration and app building. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Configurability of the system and the help documentation. Admin training is very useful for learning the system. #### Cons Inability to get audits on report configurations. Inability to transfer configurations for reports between private users. #### Reasons for choosing Onspring Could be configured without IT support. #### Vendor response Hello Jonathan - Thank you for the very positive review. We sure do appreciate it (and yes, we think our training is pretty comprehensive). Please submit a product request for anything you feel is lacking in our Community and thank you again! Replied October 2024 --- ### Springsational and Springamazing - Overall rating: 5/5 - Reviewer: malika o. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience .It provides effective solutions for compliance, risk rating #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the flexibility and customization options . I can build various apps to meet my team's need #### Cons dashboard limitations. No connection to Teams #### Vendor response Malika - I think you just created a few new words with our name - I love springsational and springamazing! Please do submit a product request via the Community for anything that you feel might help you do your role more effectively. And, I'm grateful you've had a great experience. Thank you! Replied October 2024 --- ### My Onspring experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros For my role, the two features I find most helpful are the workflow capabilities and dynamic documents. Other groups in my organization use Onspring solely for the survey functionality. And while not software related, I have found their customer success group to be extremely helpful. #### Cons Within dashboards, there is currently no ability to permanently change the width of a column (similar to what you'd do in Excel). That can impact the view of longer text fields. #### Vendor response Appreciate you taking the time to share your Onspring experience. Thank you for the specific insights on how you use our software, which helps others understand how they should think about applying automation to their own workflows, assessments, and report creation. Our customer service team will be pleased to hear of your positive experience. I will share your comment about the column width with our product team. In our most recent product release, we rolled out automated column sizing, which helps when you have longer field text; however, it isn't an end-all solution if there are many columns in the space. First, I wanted to make sure you were aware of that product update, and second, I'll revisit unique column width options with our product team to see how we can accommodate in our roadmap. Replied April 2021 --- ### The nuts and bolts of GRC program - Overall rating: 4/5 - Reviewer: Nishanth S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily. #### Cons The manual intrusive work that has to be done when configuring the applications. #### Vendor response Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business. Replied April 2022 --- ### Onspring Survey - A must for organizational GRC Initiatives to Meet Internal Audit and Compliance Re - Overall rating: 5/5 - Reviewer: Ed W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It is a very easy product to use from startup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, and the networking and dashboard functions are so valuable along with the customized reporting. #### Cons Need to be able to import NIST SP800-53, SP800-66, and NOST Cybersecurity Framework easier. Most organizations are using NIST Standards and Guidelines to secure their organization and audited internally and externally against these Standards. CMS audits organizations against NIST in the Healthcare industry so it is very important for us to incorporate into Onspring. #### Reasons for choosing Onspring Pricing and ease of use #### Vendor response Thank you for leaving this review Ed. We're glad you enjoy Onspring so much. I've also provided your import information to our product team to include in our product roadmap. Most of our customers do use us to track NIST, ISO, and others, so this upgrade would help you, alongside everyone else. Thanks again. Replied October 2022 --- ### Fantastic GRC platform that can do SO much more! - Overall rating: 5/5 - Reviewer: Matthew Y. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic support, client team, and overall experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexible, no-code ability to automate business processes beyond just a normal GRC. The platform was clearly well thought out on how it can completely empower a business to improve its own processes . #### Cons Scoping out internal processes to transition to Onspring and the execution order with less mature processes. #### Reasons for choosing Onspring Most flexibility and options without requiring a full development team. #### Vendor response Matthew - Thank you for taking the time to leave this review about your experience with Onspring. We love that you have command over the no-code automation to build processes unique for your business. Glad to have you a part of our Onspring community. Replied October 2023 --- ### Great GRC Solution - Overall rating: 5/5 - Reviewer: Jim J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with Onspring has been positive, and it is effectively meeting our company’s needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The pre-built solutions encompass a substantial portion of our requirements, necessitation only minor customization to align with our specific needs. #### Cons We are currently facing challenges in ensuring that users have the optimal level of access to the solution. #### Vendor response Jim thank you for taking the time to leave a review of your Onspring experience - we truly appreciate it. Replied April 2024 --- ### Overall a very useful tool - Overall rating: 4/5 - Reviewer: Jill M. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onspring is a good tool for project/process management. Their customer service is very good, if there is not an existing solution they will work with you to come up with good alternatives. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to link together applications to create a more streamlined process flow. #### Cons It would be nice to have a more reasonable "Lite User" license option so that other departments that do not have access would have some functionality in the system. #### Vendor response Jill - Thank you for taking the time to leave a review of Onspring. We appreciate your input and are glad you have found ways to use the platform to streamline process flows across your organization. Replied April 2022 --- ### Don't Think Twice - Onspring is the Way to Go - Overall rating: 5/5 - Reviewer: J T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with Onspring has been great. From sales to support, no complaints here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Platform ease of use, customization, training materials, and the "Admin of Demand" option for those times you need additional 1:1 assistance. #### Cons The lack of being able to schedule a survey campaign. #### Vendor response Thank you so much for taking the time to leave a review about your Onspring experience. We are honored to have you as a part of the Onspring community and appreciate your time! Replied April 2024 --- ### Onspring has been excellent so far. - Overall rating: 5/5 - Reviewer: Sandrya M. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using the Onspring platform for almost a year - support has been excellent and I've been satisfied with my overall experience thus far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onspring is easily customizable and you can scale up or down very quickly. #### Cons It can be a little overwhelming to get started - preplanning is key. #### Vendor response Thank you for taking the time to write such a positive review. We love hearing that your experience has been excellent to date. Thank you again! Replied October 2024 --- ### Great database - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure. This system has been very positively impactful for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to set up a new application, upload excel information and write reports. #### Cons It takes a bit of getting used to writing the more complex formulas which is closer to programming than excel but very powerful. ## More reviews [Next reviews](https://www.softwareadvice.com/bpm/onspring-profile/reviews/?page=2) --- Onspring Reviews, Pros and Cons - 2026 Software Advice