Pipefy Software


 

Pipefy is a cloud-based business process management solution suitable for businesses of all sizes in industries such as business process outsourcing, IT, service desk, shared services, financial services and sales. Primary features include task management, pre-designed process templates, admin controls, two-factor authentication, email messaging and reporting.

Pipefy allows users to create custom workflows, define work rules and collaborate in real time. Other features include software development, sales pipeline management, bug tracking, service level agreements and deadline tracking, process integration and visual process management. Pipefy offers integration with multiple applications through Zapier. It also integrates with Slack, Google Sheets, Google Calendar, Zendesk, MailChimp, Salesforce and Pipedrive.  

Pipefy is available with monthly subscription pricing. Mobile applications are offered for Android and iOS devices. Support is offered via phone, email, live chat, online help articles and webinars.

 

Pipefy - Customize workflows
 
  • Pipefy - Customize workflows
    Customize workflows
  • Pipefy - Process templates
    Process templates
  • Pipefy - Public forms
    Public forms
  • Pipefy - Reporting
    Reporting
  • Pipefy - Sales pipeline
    Sales pipeline
  • Pipefy - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

56 Reviews of Pipefy

Showing 1-20 of 56

 

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silvino from Legal Services

May 2018

May 2018

very positive, we were able to quickly leverage our business!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Pipefy is easy and intuitive, we create many internal processes with quality and economy, so we can stay focused on results and adjust workflows as we identify best practices. The support staff is well prepared and approachable.

Cons

It would be interesting if possible to install in on premise mode, with optional cloud-mirroring functionality.

Review Source: Capterra
 

Hiago from Hiago Fernandes - Designer Gráfico e Ilustrador

May 2018

May 2018

Best process management platform.

Ease-of-use

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The best project management software. It helps me a lot to create and follow my entire creative process.

Pros

What I like the most about the platform is the ease of process customization. I can create my own process and still have several free functions.

Cons

I think I could have notifications via email or app when a startform was answered. This would help me know when a briefing was answered by a client.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: May 2018

May 2018

 

Thank you for your review!

 

Fab from Azima

April 2018

April 2018

Fantastic process/project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

It is very flexible, great GUI, and you can use to manage basically anything! Love the ability of creating different checklists for each stage of your process.

Cons

Not being able to print checklist on each phase or print your board/tasks other than exporting via excel. It also lacks the ability of copying "cards/taks" from one "pipe" to another.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 

Allan Vinicius from Electrolux

April 2018

April 2018

It is the future of digital toolings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

With pipefy, companies can built standard processes, beyond that it could make possible the real time information, something that is each day more important to competitive companies.

Cons

The platform is growing day by day, so by the momment it has not all the features that could give coverage to a robust process.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 


April 2018

April 2018

I love its clean and cute design. Improve processes thanks to its platform.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I like to tell you exactly the date on which the project was created and its different points, as well as to whom it is addressed and its priority. It is very practical to let you add external files.

Cons

I do not find it much more difficult, since the free option is very complete for several users, if what you are looking for is something more robust you already have to pay, but even so I do not think it is expensive.

Review Source: Capterra
 

Bernard from Infinitas Asset Management

April 2018

April 2018

Pipefy has made our professional lives better.

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It makes out business so much more productive.

Pros

It makes it so easy to delegate and then monitor tasks in a team environment.
We can monitor tasks and track productivity of staff (& ourselves).
It makes the team ten times more efficient than what we were.

Cons

Sometimes it is hard to not focus on clearing out pipefy (or "The Pipe") as we call it !
Pipefy can be as addictive to staff as social media.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 

Marcelo from MVP Invest

April 2018

April 2018

We control all our new clients on boarding process with Pipefy, its easy and fast.

Ease-of-use

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I can improve my customer on boarding process experience daily basis. I think the power you have of having a timeline of what happened to each customer, who helped, when, etc, gives you enough data to improve your process.

Pros

The fact that I can control my hole sales team in the same "board", I know exactly why I client is delayed and who is responsible for what. Also, I can easily find all the history about this client. For a manager perspective, its a great way of improving our customer experience.

Cons

Its not so simple to find information about all the integrations, API etc. There are just a few tutorials, but this is just a non developer opinion.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 

Caio from XPAND
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good experience using this software.

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this have a real potencial to add value in several kind of ways

Pros

Is dinamic and interactive if you use with other people inside your company. High potencial to add value

Cons

If you have good english level is ok because it works mainly on that language. no other big cons or issues. practice a lot and you will defeat cons.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 

Marino from FAEL

March 2018

March 2018

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

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Productivity.

Pros

This software is great! Awesome! I'll recommend this for everyone. Everyone. Everyone. Everyone in this world!

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: April 2018

April 2018

 

Thank you for your feedback!

 

Cassiano from CTIS Tecnologia

March 2018

March 2018

Fantastic

Ease-of-use

Functionality

Product Quality

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Time, processes and organization of my team.

Pros

Convenient process creation, easy-to-use, customized reports, web form sharing and automated and customized e-mail templates.

Cons

Difficult to answer, do not have what I do not like because everything is very easy and with the support (custumer service) always giving us a solution.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: March 2018

March 2018

 

Thank your for you review!

 

Adilson from Excellence Consultants br

March 2018

March 2018

A simple and effective tool for processes control

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

The user experience is amazing. Very easy to configure the processes into the software. Even end users can configure the software.

Cons

The software could has the funcionality to draw processes using BPMN notation. It could be a great improve to the software in the future.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: March 2018

March 2018

 

Thank you for your review!

 

Paula from 25th West

March 2018

March 2018

Extremely user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The ease of use. Simple, easy on the eyes, not overly complicated. I love using the software daily.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: March 2018

March 2018

 

Thank you for your feedback!

 

Willian from Komeia

March 2018

March 2018

Pipefy is amazing and very easy to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pipefy is amazing!

Pros

Easy of use, great interface, possibility to create many process. The software is very flexible and customizable.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: March 2018

March 2018

 

Thank you :)

 

Maria from Daquiprafora

February 2018

February 2018

My experience with Pipefy is going great. We were able to used for almost all internal processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

It is very user friendly and easy to program and adapt for the custom needs of each department. The inside chat is a great tool for support and quick questions.

Cons

We are using it for a diverse pool of processes that sometimes run in paralell making it a bit more complicated. To solve this we are using a lot of automations.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: March 2018

March 2018

 

Thank you !

 

Carlos Eduardo from Coopers Digital Production

February 2018

February 2018

Great management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Pipefy is an excellent tool which helps you better organize your company workflow, and it works perfectly with APIs from external apps.

Cons

I think it could be a little cheaper, since we have some good choices besides Pipefy which costs less.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: February 2018

February 2018

 

Thank you for your review!

 

Guilherme from PLIPAG

February 2018

February 2018

Easy to use and very helpful to manage internal process of my company. Game changer for us!

Ease-of-use

Functionality

Product Quality

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Organization, less time spent trying to understanding what's going on and gain on sales results and internal teams performance.

Pros

Visual organisation of project status helps our team to stay at the same page, follow deadlines e briefs more wisely.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: February 2018

February 2018

 

Thank you for your feedback!

 

Cristiano from Amplifique.me

February 2018

February 2018

The best "Process Management tool"!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Now I have a easy and cheap way to track my work and my team's work. Before Pipefy I was lost in e-mails, Trello, Wunderlist, WhatsApp (and others) trying to get my work and my team's work "on track" but I was lost. With Pipefy I have all my workflows and work process in a same place.

Pros

Easy of use, interface, pricing and the possibility to create my process management the way I need with no "IT guy".

Cons

Time tracking will be a great feature for the future. Also a way to start counting time of working on a task automatically and mandatory could help us to have a "time tracking" in a better way.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: February 2018

February 2018

 

Thank you for your feedback!

 

Fernando from P4R Consulting

January 2018

January 2018

Quick wins on implementing on the fly due to flexibility on creating process, phases and actitivies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Flexibility on creating process workflow without any programming gives the possibility to quickly identify bottlenecks and go to continuous improvement easily. Strong integration with other applications through provided standard APIs .

Cons

Reporting can improving providing organizational view and not only at pipe level. Sounds this feature is in the roadmap.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: January 2018

January 2018

 

Thank you for your feedback!

 

Bardocz from GE Healthcare Europe

January 2018

January 2018

I'm a multilingual person, so I can say the Pipefy solution is the ultimate management language

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

It's very intuitive: as you introduce your first project, the basic template is created. So every time you introduce an other project you have the opportunity to advance the whole process.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: January 2018

January 2018

 

Thank you for your feedback!

 

Erlon from ISAE/FGV - Instituto Superior de Administração e Economia
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Incredible solution for process management of franchisors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The speed of deployment of the solution is a great differential.

Pros

The ease of modeling processes. It allows great flexibility to adjust according to the need of each operation.

Cons

So far I have had none against using the software. Not all functions are available in the android app but it is possible to use the mobile browser and then everything is solved.

Review Source: Capterra

  Response: Pipefy, Pipefy

Date: January 2018

January 2018

 

Thank you for your feedback!