ProcessMaker

RATING:

4.46

(175)

About ProcessMaker

ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing, automating and deploying business processes of different scales. The solution features a document builder that is used to create electronic receipts, letters, confirmations, invoices and contracts. The ProcessMaker designer provides a cloud-based drag-and-drop process modelling tool that allows users to create and edit process diagrams using BPMN standards. The designer resizes and labels all process elements and allows import and export of processes in the BPMN format. The designer enables users to create multi-language forms and subfo...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ProcessMaker Pricing

A 30-day trial is available, after which pricing is as follows: Standard: Starts at $1500 per month Corporate: Contact ProcessMaker directly for corporate pricing information Enterprise: Contact ProcessMaker directly for Enterprise pricing information

Starting price: 

$1,500.00 per month

Free trial: 

Available

Free version: 

Available

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ProcessMaker Reviews

Overall Rating

4.46

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 175 reviews

Afolabi

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

May 2019

Best BPM Software in the market

Processmaker is easy to use and customize. Highly recommended.

Pros

- This is an open source software that allows the easy automation of manual processes. - Processmaker gets rid of the need for paper authorization with the use of digital signatures - Easy to define and create a workflow process with the use of drag and drop objects - The user interface is easy to use and understand - Easy Integration with emails and financial systems

Cons

- Processmaker still has some compatibility issues with Internet explorer - License is expensive - As useful as this tool is, the ability for end users to reopen cases will be welcome

David

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

May 2019

Rich text for email template

Truly workflow has been simplified, regular office business processes have been automated. Instead of having to carry papers about from one office to another for approvals I can simply create a form On processmaker and route them digitally through the required offices

Pros

I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts. Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform. Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements. Forms can also be easily customized using html in the panel web control feature.

Cons

The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience .

Ethan

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

June 2019

Powerful customization, many bugs

Pros

ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you.

Cons

When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search.

Reasons for choosing ProcessMaker

Nintex didn't support approval workflows from their mobile app at the time.

User Profile

José Antonio

Verified reviewer

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2019

ProcessMaker experience

Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2 The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey

Pros

Very open BPM platform, can be connected to multiple platforms

Cons

Usability, ease of use is reasonable but a little updated

Reasons for choosing ProcessMaker

Cheaper option, easier to mantain

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

March 2019

Good BPM Software

ProcessMaker is a good BPM software, it allows you to design our own web forms as the start of the workflow, action by email is also a good function for manager level to approval the request.

Pros

ProcessMaker helps our organization to transfer many business process into digital business process.

Cons

I think web entry form should be more flexible for user to design based on more front-end frameworks. Interface of ProcessMaker can be more cool or not just a software.

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