About ProcessMaker

ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing, automating and deploying business processes of different scales. The solution features a document builder that is used to create electronic receipts, letters, confirmations, invoices and contracts.

The ProcessMaker designer provides a cloud-based drag-and-drop process modelling tool that allows users to create and edit process diagrams using BPMN standards. The designer resizes and labels all process elements and allows import and export of processes in the BPMN format. The designer enables users to create multi-lan...


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Supported Operating System(s):

Web browser (OS agnostic)

174 Reviews of ProcessMaker

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(98)

98

4 stars

(61)

61

3 stars

(13)

13

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 174 results

September 2019

User Profile Picture

Diego from Onelink Getcom

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

September 2019

Process Maker Best Workflow Platform

The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time

Pros

the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI

Cons

The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created.

February 2021

Nothando from First Rand National Bank (FNB)

Verified Reviewer

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

February 2021

Great Workflow Solution

Overall, i was satisfied with the level of productivity i got from using this software alone. Especially in a small/medium company. I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break.

Pros

I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me. 1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox. 2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is.. 3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time. 4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data. 5. It works well, smoothly and feels good to use.

Cons

I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet. Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports. The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over. Lastly, when you run into issues, customer support is not the best, could be improved. Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved.

Reasons for Choosing ProcessMaker

The company eventually decided to adopt ProcessMaker for a limited amount of time. Ultimately settling on Power Automate because of the license issue and customer support problems.

November 2021

User Profile Picture

Artemio from CREANTIUM

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2021

Dgital Transformation

Pros

We start with version 3.x, easy to implement

Cons

Version 4.x had a paradigm shift, which makes deployment and development difficult

September 2019

Eric from York College - CUNY

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

September 2019

Ok tool that was not what we needed | Ended up abandoning

I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better).

Pros

Visually architect a workflow/business process.

Cons

I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive.

Reasons for Choosing ProcessMaker

C-Level Execs were demo-wowed

June 2019

Douglas from Bridgestone SSC

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Good for end user, Bad for reporting and case tracking

Migrating the different process in the company about financial and open cases. For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Pros

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Cons

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Reasons for Choosing ProcessMaker

About the cost is less, and the easy program the diferents flows to migrated process to digital system