Best BPM Software in the market

Processmaker is easy to use and customize. Highly recommended.

Pros

- This is an open source software that allows the easy automation of manual processes. - Processmaker gets rid of the need for paper authorization with the use of digital signatures - Easy to define and create a workflow process with the use of drag and drop objects - The user interface is easy to use and understand - Easy Integration with emails and financial systems

Cons

- Processmaker still has some compatibility issues with Internet explorer - License is expensive - As useful as this tool is, the ability for end users to reopen cases will be welcome

Good for end user, Bad for reporting and case tracking

Migrating the different process in the company about financial and open cases. For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Pros

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Cons

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Powerful customization, many bugs

Pros

ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you.

Cons

When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search.

ProcessMaker experience

Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2 The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey

Pros

Very open BPM platform, can be connected to multiple platforms

Cons

Usability, ease of use is reasonable but a little updated

The Use of ProcessMaker in Automating AXA Mansard's Business Processes

So far, at AXA Mansard, we have automated over thirty (30) business processes including critical ones. This for us, has reduced the delay witnessed in getting processes to be approved across the company thereby resulting in an increase in TAT (turn around time). Also, the ProcessMaker Sales and Support teams have been very helpful as they have always been prompt in resolving issues/complaints presented. They have also exhibited proactivity as they check on our experience with the software at intervals.

Pros

Its ease of creation of workflows , affordability and customer support

Cons

Its "escalation feature" is limited in functionality