Process Maker Best Workflow Platform

The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time

Pros

the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI

Cons

The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created.

Good for end user, Bad for reporting and case tracking

Migrating the different process in the company about financial and open cases. For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Pros

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Cons

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Ok tool that was not what we needed | Ended up abandoning

I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better).

Pros

Visually architect a workflow/business process.

Cons

I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive.

Feature rich and easy to user BPMS

Pros

Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal.

Cons

Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies.

Feedback on purchase and installatio of ProcessMaker BPM Software

Experience is good so far but requires training of users which could have come helpful with license purchase - additional approval to fund training of users is being sought to bridge this gap.

Pros

Contracting process and support for onboarding Easy of setup

Cons

Scarce local support Training credits not available with purchase as with other solution providers such as IBM, Microsoft etc.