Nintex Promapp Software

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About Nintex Promapp

Nintex is a workflow management solution that caters to a variety of industries including energy, health and life sciences, financial services and government. It is suitable for departments such as customer services, human resources (HR) and information technology (IT). The solution can be deployed both on-premises and in the cloud. Nintex provides features such as document generation, process mapping, a mobile app builder, custom form creation and process automation. API connectors allow the integration of data with third-party business applications such as HR, IT and customer relationship management solutions. Nintex also allows users to extract and analyze information from unstructured data, as well as predictive analytics and content management tools. The ...
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Nintex Promapp

Nintex Promapp User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 138 reviews

User Profile

Paweł

Verified reviewer

Company size: 10,000+ employees

Industry: Food Production

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Promapp as the leading business processes mapping tool

The main business problem Promapp resolves is that it brings the visibility for cross-functional teams to see different processes and how they are related to each other. Previously the processes were stored in different locations (SharePoint, shared drives, local drives) and mapped in different tools (Excels, Words, Visio diagrams, etc.). Promapp allows to store the processes in one place, which makes global visibility for the company. Also, the application has an exceptional and fast-case-resolving support team. The team provided me with numerous help and workarounds in a timely manner.

Pros

I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.

Cons

I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.

Reasons for choosing Nintex Promapp

I haven't participated in RFPs and the vendor selection, so I cannot comment on this one.

Asma

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Promapp review

Promapp has made it easy to see transparency between departments at Aut when the mapped processes were made public. Any department can use the links and easy exchange the processes.

Pros

One place to store the process. Less paper work. One software does mapping and documenting.

Cons

As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.

Reasons for choosing Nintex Promapp

Ease of use Non published processes can be used Easily for reference

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

Promapp works for complex multi-national organisations

Pros

easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down to lower level processes and documents includes control over governance setup provides a dashboard to display user access, progress, published, and draft processes offers control over documents and easily replace them without breaking links links remain consistent when a process is updated or the name is changed support 24/7 either by chat, email, or phone feature enhancement requests considered and often implemented new releases documented and communicated without impact on the user or the business can easily share offers a unique way of writing a process that makes it simple to write and follow for the end user so much more

Cons

some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

User Profile

Robert

Verified reviewer

Company size: 51-200 employees

Industry: Chemicals

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Do you have business processes? Then you need promapp

We purchased a decent package which included a lot of training so we were fully supported by the vendor all throughout the process. Once the system was in place we found extra functionality in the sytem whoich we used as a bonus. We mapped proceeses. Stored out policies and documents to link to those products. Even utilized workflows for incidents.

Pros

Like most companies cost is a factor and this software is excellent value for money. The system is ituitive and easy to use. Sure figuring out or creating the process is difficult but once the hard work is done getting it into the system is easy. Linking to other systems is a breeze. Easy to setup new users and configure SSO

Cons

There is nothing i can see that i do not like about the software. Any negative experiences i have had has come with change resistance or just the sheer volume of process work to do.

Reasons for choosing Nintex Promapp

The total package made it a really easy choice. The cost, the functionality, the support and the training meant it was a successfull implementation.

Dr Feras

Verified reviewer

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2016

To Promapp or not to Promapp

We got Promapp for a 14,000 employee organisation that operates in the early education industry. This organisation did not have any business processes in place, documents stored in various places, experienced a high rate of staff turn-over and with it knowledge retention was a challenge. For this organisation to maintain its operations, it needed a simple, intuitive solution that would help in bringing policy, procedures, processes, glossary, roles and responsibilities and systems list together and make it accessible at the fingertips of all of its employees across Australia.

Pros

Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.

Cons

Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.

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