Promapp software


106 reviews(4.5/5)
106 reviews(4.5/5)

Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail, government, health care, education, transportation and more. It enables teams to transform Visio charts, process maps and procedure maps into centralized processes.

Promapp allows teams members to work in a collaborative environment by sharing process improvement ideas with others in real time. Users can write processes in text format and then generate visual process maps. Drill-down features allow users to retrieve details from documents like policies, forms and guides.

Promapp allows individuals across an organization to collaborate on process building. It provides a personalized dashboard and suggestions for each user. Promapp offers a process variant management module that helps users to control process variations across various regions and products. The tool integrates with SharePoint, EDRMS and intranets.

Supported Operating System(s):
Web browser (OS agnostic)

106 Reviews of Promapp

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  • Carmen from Gattuso Consulting LLC

    Specialty: Software

    Number of employees: 1 employee

    April 2018

    ProMapp Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solid process mapping solution.

    Pros

    Allows you to easily convert your visio process diagrams. Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.

    Cons

    The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kelly from SGCH

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    simplicity. This product is very easy to use. I love using the product. simplicity. This product is very easy to use. I love using the product

    Cons

    I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Very happy with the way Promapp works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Ability to have all of the businesses systems and processes recorded and stored in one place.
    - Processes can be linked, notes and guides added
    - Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

    Cons

    It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity!
    Could possibly be slightly easier to navigate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Trish from Environment Canterbury

    Number of employees: 501-1,000 employees

    March 2018

    Excellent product, gets systemic knowledge documented

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clear documneted process. Less attrition of organisational knowledge

    Pros

    the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

    Cons

    A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Concentric

    Specialty: Construction and Engineering

    Number of employees: 501-1,000 employees

    March 2018

    Excellent tool for any size company to engage entire workforce!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

    Pros

    This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. This software has very robust features to get the job done. Users can opt for a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have slight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carol from Whitsunday Regional Council

    March 2018

    Absolutely outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of creating processes and being able to clone and vary existing Promapp processes. It will be beneficial in moving our Council toward securing our new ERP by demonstrating what our Council requires.

    Pros

    It's ease of use, copy and paste ability, addition of documents, images and videos etc. It's virtually unbreakable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Morele from Hamilton Zoo

    March 2018

    All editing is easy and straightforward.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A useful new way of doing things

    Pros

    Its flexibility
    The format helps you keep to the point and try to find the best way of expressing yourself - to provide clarity for the process user
    It is very helpful to be able to move whole activity blocks to re-order steps in the process

    Cons

    The software won't turn a poor process writer into a good process writer, but the format is a starting point

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    February 2018

    Promapp works for complex multi-national organisations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use
    easy to setup
    provides clarity of roles and responsibilities
    provides clarity of stakeholders
    displays connected processes and systems
    provides a glossary that automatically displays description on hover over
    standard version allows variations of standard process (ie. regions may be slightly different but based on standard process)
    includes ability to control permissions at top down to lower level processes and documents
    includes control over governance setup
    provides a dashboard to display user access, progress, published, and draft processes
    offers control over documents and easily replace them without breaking links
    links remain consistent when a process is updated or the name is changed
    support 24/7 either by chat, email, or phone
    feature enhancement requests considered and often implemented
    new releases documented and communicated without impact on the user or the business
    can easily share
    offers a unique way of writing a process that makes it simple to write and follow for the end user
    so much more

    Cons

    some nice to have features not available
    is not a dynamic workflow tool
    does not display broken links
    works best with only one purpose in mind (ie. document all staff processes)

    Promapp is generally not used for the creation of:

    Value Stream Transformation (VST) maps
    Organisational charts
    Network diagrams
    System diagrams and mapping
    Conceptual solution diagrams
    Customer journey mapping
    Lengthy end to end maps

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    Promapp is the best process management tool I have ever used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

    Pros

    It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

    Cons

    There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Peter from Tararua District Council

    February 2018

    Well presented and set out software that can be used intuitively

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

    Cons

    It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elizabeth A. from Agilyx North America

    Number of employees: 51-200 employees

    January 2018

    Perfect program for standardising business processes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

    Cons

    A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Veronika from CCA

    December 2017

    Surprisingly Easy software yet sophisticated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use for most users

    Pros

    The view of every process / item and users.
    The whole Layout is reasonably easy for a non technical users.
    Very user-friendly and easy to use.
    Modern and clear:-)
    Brilliant Software!

    Cons

    Larger upload available of photos/videos size would be a brilliant upgrade.
    The photos can be uploaded one by one which is amazing, but it would be even better if more items were available to be uploaded at once.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Blake from Defence Health

    Number of employees: 51-200 employees

    June 2017

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to track processes and assign responsibility, identify opportunities for improvement and keep things simple for end users.

    Pros

    Super easy to learn and use. Intuitive. Much better governance than what we were using before Promapp.

    Cons

    Lots of notifications with our current set up. We are still fine tuning to avoid people based delays with process approval.

    Review Source: Capterra
  • molly from Wilderness Motorhomes

    June 2017

    So useful and great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.

    Cons

    It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though

    Review Source: Capterra
  • DIEGO FERNANDO from WILDERNESS MOTORHOMES

    Number of employees: 51-200 employees

    June 2017

    Spectacular

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step

    Cons

    I think, our team is the one that needs to add more pictures so it works as a guide more than just text.

    Review Source: Capterra
  • Andrea from Yarra Ranges Council

    Number of employees: 501-1,000 employees

    June 2017

    Finally the whole organization is able to map its processes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.

    Cons

    Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

    Review Source: Capterra
  • Mike from VBC

    Number of employees: 10,000+ employees

    May 2017

    Selected Promapp to support training initiative and bridge gaps betwixt newly acquired companies.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

    Pros

    The glossary. It works perfectly¿and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

    Cons

    No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

    Review Source: Capterra
  • Tracey from Wilderness Motorhomes

    May 2017

    Great tool to find answers quickly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    You do not need to disturb anyone to find the answers you need. Everything is in here. You just need to look for it and you will find it

    Cons

    It is big with a lot of functions. Once you have had a good look around and someone show you how to use it though it is great

    Review Source: Capterra
  • Chris from Liverpool City Council

    Number of employees: 501-1,000 employees

    May 2017

    Loving it as I am becoming more and more familiar with the system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is easy to use and configure and the support team is generally very pleasant to deal with.

    Cons

    There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.

    Review Source: Capterra
  • Steve from Dairy Nutraceuticals Limited

    Number of employees: 11-50 employees

    May 2017

    Simple, flexible, effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

    Pros

    The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

    Cons

    Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

    Review Source: Capterra
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