Promapp Software


 

Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail, government, health care, education, transportation and more. It enables teams to transform Visio charts, process maps and procedure maps into centralized processes.

Promapp allows teams members to work in a collaborative environment by sharing process improvement ideas with others in real time. Users can write processes in text format and then generate visual process maps. Drill-down features allow users to retrieve details from documents like policies, forms and guides.

Promapp allows individuals across an organization to collaborate on process building. It provides a personalized dashboard and suggestions for each user. Promapp offers a process variant management module that helps users to control process variations across various regions and products. The tool integrates with SharePoint, EDRMS and intranets.

 

Promapp - Create sales order
 
  • Promapp - Create sales order
    Create sales order
  • Promapp - Heatmaps
    Heatmaps
  • Promapp - Process change requests
    Process change requests
  • Promapp - Process change reviews
    Process change reviews
Supported Operating System(s):
Web browser (OS agnostic)

106 Reviews of Promapp

 

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Software Advice Reviews (2)
More Reviews (104)

Showing 1-2 of 2

Carmen from Gattuso Consulting LLC
Specialty: Software
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

ProMapp Review

Ease-of-use

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Product Quality

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Value for Money

Solid process mapping solution.

Pros

Allows you to easily convert your visio process diagrams. Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.

Cons

The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.

Review Source
 
 

Tony from Concentric
Specialty: Construction and Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Excellent tool for any size company to engage entire workforce!

Ease-of-use

Functionality

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Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

Pros

This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. This software has very robust features to get the job done. Users can opt for a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have slight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

Review Source
 
 
 
Showing 1-20 of 104

Kelly from SGCH

March 2018

March 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

simplicity. This product is very easy to use. I love using the product. simplicity. This product is very easy to use. I love using the product

Cons

I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons.

Review Source: Capterra
 


March 2018

March 2018

Very happy with the way Promapp works

Ease-of-use

Functionality

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Value for Money

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Pros

- Ability to have all of the businesses systems and processes recorded and stored in one place.
- Processes can be linked, notes and guides added
- Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

Cons

It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity!
Could possibly be slightly easier to navigate.

Review Source: Capterra
 

Trish from Environment Canterbury
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Excellent product, gets systemic knowledge documented

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Clear documneted process. Less attrition of organisational knowledge

Pros

the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

Cons

A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review

Review Source: Capterra
 

Carol from Whitsunday Regional Council

March 2018

March 2018

Absolutely outstanding

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Ease of creating processes and being able to clone and vary existing Promapp processes. It will be beneficial in moving our Council toward securing our new ERP by demonstrating what our Council requires.

Pros

It's ease of use, copy and paste ability, addition of documents, images and videos etc. It's virtually unbreakable.

Review Source: Capterra
 

Morele from Hamilton Zoo

March 2018

March 2018

All editing is easy and straightforward.

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A useful new way of doing things

Pros

Its flexibility
The format helps you keep to the point and try to find the best way of expressing yourself - to provide clarity for the process user
It is very helpful to be able to move whole activity blocks to re-order steps in the process

Cons

The software won't turn a poor process writer into a good process writer, but the format is a starting point

Review Source: Capterra
 


February 2018

February 2018

Promapp works for complex multi-national organisations

Ease-of-use

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Ease-of-use
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Pros

easy to use
easy to setup
provides clarity of roles and responsibilities
provides clarity of stakeholders
displays connected processes and systems
provides a glossary that automatically displays description on hover over
standard version allows variations of standard process (ie. regions may be slightly different but based on standard process)
includes ability to control permissions at top down to lower level processes and documents
includes control over governance setup
provides a dashboard to display user access, progress, published, and draft processes
offers control over documents and easily replace them without breaking links
links remain consistent when a process is updated or the name is changed
support 24/7 either by chat, email, or phone
feature enhancement requests considered and often implemented
new releases documented and communicated without impact on the user or the business
can easily share
offers a unique way of writing a process that makes it simple to write and follow for the end user
so much more

Cons

some nice to have features not available
is not a dynamic workflow tool
does not display broken links
works best with only one purpose in mind (ie. document all staff processes)

Promapp is generally not used for the creation of:

Value Stream Transformation (VST) maps
Organisational charts
Network diagrams
System diagrams and mapping
Conceptual solution diagrams
Customer journey mapping
Lengthy end to end maps

Review Source: GetApp
 


February 2018

February 2018

Promapp is the best process management tool I have ever used!

Ease-of-use

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Value for Money

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Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Pros

It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

Cons

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

Review Source: Capterra
 

Peter from Tararua District Council

February 2018

February 2018

Well presented and set out software that can be used intuitively

Ease-of-use

Functionality

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Value for Money

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Pros

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Review Source: Capterra
 

Elizabeth A. from Agilyx North America
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Perfect program for standardising business processes

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Quality
Value for Money
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Pros

This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

Cons

A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

Review Source: Capterra
 

Veronika from CCA

December 2017

December 2017

Surprisingly Easy software yet sophisticated

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easy to use for most users

Pros

The view of every process / item and users.
The whole Layout is reasonably easy for a non technical users.
Very user-friendly and easy to use.
Modern and clear:-)
Brilliant Software!

Cons

Larger upload available of photos/videos size would be a brilliant upgrade.
The photos can be uploaded one by one which is amazing, but it would be even better if more items were available to be uploaded at once.

Review Source: Capterra
 

Blake from Defence Health
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Love it!

Ease-of-use

Functionality

Product Quality

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Able to track processes and assign responsibility, identify opportunities for improvement and keep things simple for end users.

Pros

Super easy to learn and use. Intuitive. Much better governance than what we were using before Promapp.

Cons

Lots of notifications with our current set up. We are still fine tuning to avoid people based delays with process approval.

Review Source: Capterra
 

molly from Wilderness Motorhomes

June 2017

June 2017

So useful and great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.

Cons

It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though

Review Source: Capterra
 

DIEGO FERNANDO from WILDERNESS MOTORHOMES
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Spectacular

Ease-of-use

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Product Quality

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Pros

Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step

Cons

I think, our team is the one that needs to add more pictures so it works as a guide more than just text.

Review Source: Capterra
 

Andrea from Yarra Ranges Council
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Finally the whole organization is able to map its processes!

Ease-of-use

Functionality

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Pros

I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.

Cons

Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

Review Source: Capterra
 

Mike from VBC
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Selected Promapp to support training initiative and bridge gaps betwixt newly acquired companies.

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Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

Pros

The glossary. It works perfectly¿and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

Cons

No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

Review Source: Capterra
 

Tracey from Wilderness Motorhomes

May 2017

May 2017

Great tool to find answers quickly

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Pros

You do not need to disturb anyone to find the answers you need. Everything is in here. You just need to look for it and you will find it

Cons

It is big with a lot of functions. Once you have had a good look around and someone show you how to use it though it is great

Review Source: Capterra
 

Chris from Liverpool City Council
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Loving it as I am becoming more and more familiar with the system.

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Pros

The system is easy to use and configure and the support team is generally very pleasant to deal with.

Cons

There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.

Review Source: Capterra
 

Steve from Dairy Nutraceuticals Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Simple, flexible, effective

Ease-of-use

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The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Pros

The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons

Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Review Source: Capterra
 

Vivienne from City of Canning

May 2017

May 2017

Simple to use and easy to follow

Ease-of-use

Functionality

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Pros

That anyone can use this to create a process and it is easy to use. It is easy to find content, easy to share and easy to maintain.

Cons

That, without strong guidelines, it is easy for the process to not look great if they don't know what they are doing.

Review Source: Capterra
 

Elyse from Village Kids
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Promapp review

Ease-of-use

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Promapp is easy to use and has lots of information about all of the different policies and forms that need to be used.

Pros

Easy to find what you are looking for.

Review Source: Capterra