Promapp Software


Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail, government, health care, education, transportation and more. It enables teams to transform Visio charts, process maps and procedure maps into centralized processes.

Promapp allows teams members to work in a collaborative environment by sharing process improvement ideas with others in real time. Users can write processes in text format and then generate visual process maps. Drill-down features allow users to retrieve details from documents like policies, forms and guides.

Promapp allows individuals across an organization to collaborate on process building. It provides a personalized dashboard and suggestions for each user. Promapp offers a process variant management module that helps users to control process variations across various regions and products. The tool integrates with SharePoint, EDRMS and intranets.



108 Reviews of Promapp

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 108 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Mapping your companies process workflow

Pretty good so far.

Pros

The good thing about Promapp is that you can ditch your Vizio or Excel or other tools that you've been using for process mapping. Promapp is interactive and allows multiple people to give input into your process workflow. It allows for commenting and suggestions from people that do not have Promapp accounts and this is crucial because programs that need people to log in are logistical nightmares when you try to share things with others. I would bet that if you are the administrator of a program and you send someone something that requires a login, 9 times out of 10 they will ignore it since it requires the extra step. That's why most successful programs and software don't require login access when simply sharing something. With Promapp, once you share it, they are able to send comments and suggestions and it'll appear right into your inbox about which workflow. With the ability to lay out the entire process, end users can then see and tell if something is required or not. Then with this valuable information, you can start to eliminate mundane steps and save everyone's time and effort and therefore reduce backlog which is essential to how a company runs.

Cons

It is obviously not as broadly know as a Microsoft product in Vizio so it may catch people off guard when something is sent to them by Promapp. But I believe it just takes a little bit more time and effort to get the news out and people will respond.

August 2018

Blaise from JE Dunn

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Excellent for streamlining new employees' transition period

Pros

This made my life very easy when switching companies. All the best practices were in Promapp and Promapp made it very easy to streamline the information that was actually relevant to you .

Cons

Nothing much to complain about. I do wish the print function gave a more easy to follow version of the Promapp

April 2018

Carmen from Gattuso Consulting LLC

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

ProMapp Review

Solid process mapping solution.

Pros

Allows you to easily convert your visio process diagrams. Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.

Cons

The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.

March 2018

Kelly from SGCH

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use

Pros

simplicity. This product is very easy to use. I love using the product. simplicity. This product is very easy to use. I love using the product

Cons

I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very happy with the way Promapp works

Pros

- Ability to have all of the businesses systems and processes recorded and stored in one place.
- Processes can be linked, notes and guides added
- Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

Cons

It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity!
Could possibly be slightly easier to navigate.

March 2018

Trish from Environment Canterbury

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Excellent product, gets systemic knowledge documented

Clear documneted process. Less attrition of organisational knowledge

Pros

the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

Cons

A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review

March 2018

Tony from Concentric

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent tool for any size company to engage entire workforce!

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

Pros

This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. This software has very robust features to get the job done. Users can opt for a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have slight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

March 2018

Carol from Whitsunday Regional Council

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Absolutely outstanding

Ease of creating processes and being able to clone and vary existing Promapp processes. It will be beneficial in moving our Council toward securing our new ERP by demonstrating what our Council requires.

Pros

It's ease of use, copy and paste ability, addition of documents, images and videos etc. It's virtually unbreakable.

March 2018

Morele from Hamilton Zoo

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

All editing is easy and straightforward.

A useful new way of doing things

Pros

Its flexibility
The format helps you keep to the point and try to find the best way of expressing yourself - to provide clarity for the process user
It is very helpful to be able to move whole activity blocks to re-order steps in the process

Cons

The software won't turn a poor process writer into a good process writer, but the format is a starting point

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Promapp works for complex multi-national organisations

Pros

easy to use
easy to setup
provides clarity of roles and responsibilities
provides clarity of stakeholders
displays connected processes and systems
provides a glossary that automatically displays description on hover over
standard version allows variations of standard process (ie. regions may be slightly different but based on standard process)
includes ability to control permissions at top down to lower level processes and documents
includes control over governance setup
provides a dashboard to display user access, progress, published, and draft processes
offers control over documents and easily replace them without breaking links
links remain consistent when a process is updated or the name is changed
support 24/7 either by chat, email, or phone
feature enhancement requests considered and often implemented
new releases documented and communicated without impact on the user or the business
can easily share
offers a unique way of writing a process that makes it simple to write and follow for the end user
so much more

Cons

some nice to have features not available
is not a dynamic workflow tool
does not display broken links
works best with only one purpose in mind (ie. document all staff processes)

Promapp is generally not used for the creation of:

Value Stream Transformation (VST) maps
Organisational charts
Network diagrams
System diagrams and mapping
Conceptual solution diagrams
Customer journey mapping
Lengthy end to end maps

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

Promapp is the best process management tool I have ever used!

Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Pros

It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

Cons

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

February 2018

Peter from Tararua District Council

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Well presented and set out software that can be used intuitively

Pros

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

January 2018

Elizabeth A. from Agilyx North America

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Perfect program for standardising business processes

Pros

This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

Cons

A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

December 2017

Veronika from CCA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Surprisingly Easy software yet sophisticated

easy to use for most users

Pros

The view of every process / item and users.
The whole Layout is reasonably easy for a non technical users.
Very user-friendly and easy to use.
Modern and clear:-)
Brilliant Software!

Cons

Larger upload available of photos/videos size would be a brilliant upgrade.
The photos can be uploaded one by one which is amazing, but it would be even better if more items were available to be uploaded at once.

June 2017

Blake from Defence Health

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Love it!

Able to track processes and assign responsibility, identify opportunities for improvement and keep things simple for end users.

Pros

Super easy to learn and use. Intuitive. Much better governance than what we were using before Promapp.

Cons

Lots of notifications with our current set up. We are still fine tuning to avoid people based delays with process approval.

June 2017

molly from Wilderness Motorhomes

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

So useful and great

Pros

Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.

Cons

It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though

June 2017

DIEGO FERNANDO from WILDERNESS MOTORHOMES

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Spectacular

Pros

Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step

Cons

I think, our team is the one that needs to add more pictures so it works as a guide more than just text.

June 2017

Andrea from Yarra Ranges Council

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Finally the whole organization is able to map its processes!

Pros

I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.

Cons

Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

May 2017

Mike from VBC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Selected Promapp to support training initiative and bridge gaps betwixt newly acquired companies.

Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

Pros

The glossary. It works perfectly'and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

Cons

No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

May 2017

Tracey from Wilderness Motorhomes

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

May 2017

Great tool to find answers quickly

Pros

You do not need to disturb anyone to find the answers you need. Everything is in here. You just need to look for it and you will find it

Cons

It is big with a lot of functions. Once you have had a good look around and someone show you how to use it though it is great