About Skore

Skore is a Cloud-Based Process Improvement Platform designed to be used by everyone in the organisation. It's simple two shape system means it's easy to start mapping a process in minutes. Use live in workshops and start discovering where your hidden costs and opportunities are. The instant analytics display dashboards to show bottlenecks and areas for growth. Skore is designed to be so easy, teams can zoom in and out of process maps, through multi-levels and effortlessly link operations to strategy.


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22 Reviews of Skore

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

April 2021

Sam from Simple Wins Consulting

Verified Reviewer

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Simple to use with powerful features!

The platform provides a rich user experience to start any project - great for JAD sessions and get people to express their thoughts and rapidly capture those with models and data. The various ways to display data in graphics is very powerful - many tools miss the mark for this. The users can easily adopt using this platform quickly and get access to very useful learning tools and the response from the support team is awesome, even for users that are not local to the company HQ in the UK.

Pros

It was so easy to get started - great tutorials to learn on my own and videos that truly explain details and functionality. They continue to add more features which comes from listening to customers and how they are using the platform.

Cons

Integrations to other product were initially an issue but the company is moving to correct that very quickly.

Reasons for Switching to Skore

No need to use formal BPMN notation - much easier to create robust process models with no formal notation training. User interface is much simpler. Additional features provided from the SaaS architecture are very important.

April 2021

sarah from SRA

Company Size: 501-1,000 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Skore review

Skore has brought processes to life and with the interaction and ability to link to additional material or products. As a supplier Skore have a great work ethic, provide good after care and are very attentive and work with you to always look for future enhancements to their product based on your needs. They have an excellent support function along with a great Skore community where people share ideas, look at key topics and also talk though any challenges they may have for example bringing new people on board.

Pros

It's easy to use, business friendly, quicker to map processes directly into the software and as discussions unfold. Processes come to life with more interaction and become a richer document for the information that can be held.

Cons

I don't personally have any dislikes with software.

Reasons for Choosing Skore

It was a great fit for the company, offered all the key function for process mapping in an easy to use and business friendly view.

Reasons for Switching to Skore

We wanted to make processes more interactive, simplify the number of symbols used so they became more business friendly and easier to follow. Skore also offers a central Hub for all processes to be stored, with its own built in versioning controls.

April 2021

Nigel from Thinkers

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Simplicity gives clarity

I've enjoyed using Skore. It has enabled us to create clear and concise visuals around software systems and processes for our clients - so much better than trying to do it with technical diagrams or words.

Pros

The thing I like most about Skore is its simplicity. In traditional flow diagrams there are start boxes, decision boxes, output boxes and all sorts. With Skore it's just a what box and a why box. Whilst that might make you ask: but how do I do an "if, then, else"? Don't worry, you soon discover that you can. Another aspect I like is the fact that it intuitively makes you keep each level constrained to around 8 to 12 what boxes. That keeps things clear. You then get the interactivity of being able to drill up & down levels which works really well. It stops you getting overwhelmed at any one level. Yes, you can print it out but it works so much better online enabling processes to be captured in real time on screen.

Cons

Some of the formatting options are not as WYSIWYG as some people may like. For example, making certain font changes or creating a template where there's a bit of XML involved.

Response from Skore

Replied April 2021

Hi Nigel, thank you for taking the time to review Skore. We really appreciate all of your feedback and will pass your comments on to the Product team. We are so pleased that you have enjoyed using Skore.

July 2021

Dan from HOW2-CHANGE

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Transformation starts with understanding

Lots of businesses attempt to kick off a Transformation without really understanding the specific challenges and opportunities in their current operation, and what they want instead. We've engaged multi-cultural audiences across time zones and facilitated processes where we can build and then channel their frustrations into momentum for projects, which deliver sustainable outcomes and put smiles on faces.

Pros

We've used Skore several times, within our own business and it's our go-to-tool for client work - even when they have something else they've been used to using. Very intuitive, engaging and c an win over even the most cynical of subject matter experts. Some of the best Business Analysts we've worked with have adopted Skore to really turbo charge their work.

Cons

No flaws to report. [SENSITIVE CONTENT] and the team are always keen to get, and implement feedback, which is why Skore continues to win and retain clients.

Reasons for Switching to Skore

Most process tools assume that process is only for process people. Skore engages people and teams aa they watch their ways of working crystallise on the screen in front of them, where they can very easily spot and prioritise the opportunities. There's no such thing as Change resistance when client teams champion the need and value of the projects they identified.

Response from Skore

Replied July 2021

Hi Dan, Thank you so much for taking the time to review Skore, we really appreciate your feedback!

April 2021

Toby from The Next Storey

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Transformation right first time

We have saved at least 50% of time during the discovery phase of a project. Using Skore allows us to understand our clients business and capture their problems at the speed of conversation (no more post-it notes) and get to the problem and issues quickly. We also use Skore for documenting as-is/to-be processes again at the speed of conversation. It's an excellent piece of software.

Pros

Skore offers our company and clients a unique way to deliver transformation right first time. We use Skore from initial discovery through to process improvement and process management. It's easy to use and is feature rich. Using this software has saved at least 50% of time compared with other process mapping tools as it's been designed to capture processes and improvements at the speed of conversation. Highly recommended.

Cons

Nothing - it's an excellent piece of software

Reasons for Switching to Skore

Visio while it has it's place can't compete with the functionality and inherent DNA of Skore.

Response from Skore

Replied May 2021

Hi Toby, thank you for taking the time to review Skore. We really appreciate the positive feedback and will pass this back to the team!