--- title: "Liberty Spark Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Liberty Spark. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Liberty Spark is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/skore-app-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Liberty Spark](https://www.softwareadvice.com/bpm/skore-app-profile/) / Liberty Spark Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/skore-app-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/skore-app-profile/alternatives/) # Liberty Spark User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 56 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 51 reviews (91%) - 4 stars: 5 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It makes it possible for all participants to contribute towards a shared process that gets documented in real time without the need to spend hours after the meeting translating from white boards etc. - Our primary goal was to create efficient, accurate processes that are clear and easy for both new and existing employees to understand, and this tool has helped us achieve that. - I love using Skore (or Spark as it is now called) for processing mapping in workshops. ### Most mentioned cons - Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. - There are occasional delays in the solution performance, however, operating 9 timezones apart creates technical delays identified as the cause, so not directly related to Skore. - In the previous version, some of the linking and text formatting was a bit clunky and harder to get used to. ## Liberty Spark customer reviews Showing reviews 1-25 of 56 (page 1). ### Process Mapping Made Simple (and Soon Even More Powerful) - Overall rating: 5/5 - Reviewer: Keith H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a long-time user of Skore (across multiple companies and even in job interviews!), I've consistently found its simplicity and affordability to be key selling points. It's a fantastic tool for those without coding experience to improve processes within their organizations. I'm particularly excited about Skore's recent acquisition by NetCall. This hints at the potential for future integrations that would allow users to not only design process improvements but also directly automate them within the platform. If successful, this could make Skore a true end-to-end process optimization powerhouse. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Skore excels at creating clear, easy-to-understand process maps, fostering collaboration and reducing the need for BPMN expertise. #### Cons Currently, Skore lacks direct integrations with other systems, limiting its ability to execute process automation directly within the platform. --- ### Skore makes process mapping (& more) so easy - Overall rating: 5/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had so much support from the team at Skore to help us onboard other team members & use the system. I trust the Skore team fully & their acceptance of feedback helps shape future iterations of the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At its very basics I can get a team of colleagues on a teams or zoom call & write an as-is process so we can then understand where the pain points are & the teams can work to resolve them for the aspirational end to end process. #### Cons Sometimes you find a feature that you would like & it's not available in the current version, so we feedback to the Skore team & they take it onboard. #### Reasons for choosing Liberty Spark The support available from real people, loved the product. #### Reasons for switching to Liberty Spark I hated it & it wasn't simple. #### Vendor response Hi Christopher, thank you for the response. Glad to hear that the transition to Skore has been so positive! Replied March 2023 --- ### Simplicity gives clarity - Overall rating: 4/5 - Reviewer: Nigel F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed using Skore. It has enabled us to create clear and concise visuals around software systems and processes for our clients - so much better than trying to do it with technical diagrams or words. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Skore is its simplicity. In traditional flow diagrams there are start boxes, decision boxes, output boxes and all sorts. With Skore it's just a what box and a why box. Whilst that might make you ask: but how do I do an "if, then, else"? Don't worry, you soon discover that you can. Another aspect I like is the fact that it intuitively makes you keep each level constrained to around 8 to 12 what boxes. That keeps things clear. You then get the interactivity of being able to drill up & down levels which works really well. It stops you getting overwhelmed at any one level. Yes, you can print it out but it works so much better online enabling processes to be captured in real time on screen. #### Cons Some of the formatting options are not as WYSIWYG as some people may like. For example, making certain font changes or creating a template where there's a bit of XML involved. #### Vendor response Hi Nigel, thank you for taking the time to review Skore. We really appreciate all of your feedback and will pass your comments on to the Product team. We are so pleased that you have enjoyed using Skore. Replied April 2021 --- ### Great value and so simple to use process mapping system - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered With Skore I am able to sit down with a new client or department and begin to capture their processes instantly, which allows me to focus on looking for improvements or challenging the status quo. After a few minutes even the client stops seeing the software and engages fully in the process analysis - this is just what you need when process mapping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Skore for the last two years to document customer journeys. Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use. I can map as fast as we can discuss something which puts to an end having to scribble notes to decipher to turn into a map later. Furthermore, the information you put into those little boxes (RACI etc) actually does something, allowing you to produce reports that can help inform your business. Skore continue to add to the feature set with the ability to capture the time and cost of processes too. The resulting diagrams need virtually no explanation, which opens up process mapping to the whole of the organisation. Front line staff can be involved with the process mapping and will recognise their area on the map. I find this really empowers teams to take ownership of their process which drives them to make it the best it can be. #### Cons The downsides are few and in my opinion don’t spoil the overall use of the system; because it’s a web app you need a fast connection to load and use it quickly, especially if your map is large; and while the stylesheets work really well, to make it really visually special takes a bit of extra work. #### Reasons for choosing Liberty Spark Process mapping can be hard work with other products but I've just found it so quick and simple with Skore. It would take a lot for me to switch to using something else. --- ### Process adoption and change - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Skore is an emerging company looking to work with customers to create leading process management software. As such they have shown exceptional support alongside the ability to adapt to a changing client base. Skore has provided very good support for training and where issues need to be resolved.The Skore solution has a delivery roadmap to show continued evolution of the services and product, ensuring we are working with a forward thinking and client receptive company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Skore is intuitive and easy to adopt across an organisation, simplifying the development, delivery and adoption of processes. #### Cons We continue to develop our understanding of the software with the Skore team actively supporting our multi lingual operational environment. There are occasional delays in the solution performance, however, operating 9 timezones apart creates technical delays identified as the cause, so not directly related to Skore. #### Reasons for choosing Liberty Spark In choosing Skore, we selected a product and company that can best support our distributed service offering across multiple countries. In selecting Skore, solution functionality and roadmap, customer service, trust in the team and cost we all key considerations. #### Reasons for switching to Liberty Spark Cost and the future product roadmap did not align with our operational model. #### Vendor response Thank you so much for your review - we're so pleased that you are enjoying Skore! Replied March 2023 --- ### Great tool for process mapping - Overall rating: 5/5 - Reviewer: Iulia C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I´ve been using SKORE for more than 1y and my overall experience was very good - it allows me to capture the client´s processes in a very structured way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros the ability to create different process layers (high level/detailed level) in the same process map; the ability to add as much info as needed to the process steps and structure it based on the needs. #### Cons the look & feel, shapes, colors, background, etc #### Reasons for choosing Liberty Spark the functionalities it offers - high level/detailed level process; attachments that can be added to the process steps. --- ### Easy to use Workflow Capture System for Remotely located Team - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have chosen Skore as the front end to our low cost Intelligent Actions workflow automation system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to capture processes while working with a remote team.Skore helps me quickly resolve conflicting process perspectives as voiced by Team members #### Cons Original release required some text entry to add symbols, this has been resolved ([sensitive content hidden]) in the new version #### Reasons for choosing Liberty Spark The ability to link Tasks and Roles as well as easy to use graphical capture of workflow between tasks. #### Reasons for switching to Liberty Spark Easy to use Graphical Capture System that can model role based usage as well as task flow. #### Vendor response Thank you for taking the time to leave us a review on Skore - we will make sure to pass on all your feedback to the team! Replied March 2023 --- ### Skore review - Overall rating: 5/5 - Reviewer: sarah T. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Skore has brought processes to life and with the interaction and ability to link to additional material or products. As a supplier Skore have a great work ethic, provide good after care and are very attentive and work with you to always look for future enhancements to their product based on your needs. They have an excellent support function along with a great Skore community where people share ideas, look at key topics and also talk though any challenges they may have for example bringing new people on board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, business friendly, quicker to map processes directly into the software and as discussions unfold. Processes come to life with more interaction and become a richer document for the information that can be held. #### Cons I don't personally have any dislikes with software. #### Reasons for choosing Liberty Spark It was a great fit for the company, offered all the key function for process mapping in an easy to use and business friendly view. #### Reasons for switching to Liberty Spark We wanted to make processes more interactive, simplify the number of symbols used so they became more business friendly and easier to follow. Skore also offers a central Hub for all processes to be stored, with its own built in versioning controls. --- ### Amazing user friendly mapping tool - Overall rating: 5/5 - Reviewer: Guillaume C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to map, web based, all details can be added in attachment so no compromise has to be made #### Cons lack of visibility on who wants access to a process #### Reasons for switching to Liberty Spark we needed a more user friendly tool where we could store more details and doc in the processes --- ### Transformation right first time - Overall rating: 5/5 - Reviewer: Toby C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have saved at least 50% of time during the discovery phase of a project. Using Skore allows us to understand our clients business and capture their problems at the speed of conversation (no more post-it notes) and get to the problem and issues quickly. We also use Skore for documenting as-is/to-be processes again at the speed of conversation. It's an excellent piece of software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Skore offers our company and clients a unique way to deliver transformation right first time. We use Skore from initial discovery through to process improvement and process management. It's easy to use and is feature rich. Using this software has saved at least 50% of time compared with other process mapping tools as it's been designed to capture processes and improvements at the speed of conversation. Highly recommended. #### Cons Nothing - it's an excellent piece of software #### Reasons for switching to Liberty Spark Visio while it has it's place can't compete with the functionality and inherent DNA of Skore. #### Vendor response Hi Toby, thank you for taking the time to review Skore. We really appreciate the positive feedback and will pass this back to the team! Replied May 2021 --- ### Still impressed and still improving - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using since around 2020 and find the product keeps improving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and starting modelling. The way it allows for interactive collaboration is great #### Cons It's hard to find any, our main issue/challenge is using a new tool which seems to trigger hostility to changes --- ### Transformation starts with understanding - Overall rating: 5/5 - Reviewer: Dan L. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Lots of businesses attempt to kick off a Transformation without really understanding the specific challenges and opportunities in their current operation, and what they want instead. We've engaged multi-cultural audiences across time zones and facilitated processes where we can build and then channel their frustrations into momentum for projects, which deliver sustainable outcomes and put smiles on faces. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used Skore several times, within our own business and it's our go-to-tool for client work - even when they have something else they've been used to using. Very intuitive, engaging and c an win over even the most cynical of subject matter experts. Some of the best Business Analysts we've worked with have adopted Skore to really turbo charge their work. #### Cons No flaws to report. [SENSITIVE CONTENT] and the team are always keen to get, and implement feedback, which is why Skore continues to win and retain clients. #### Reasons for switching to Liberty Spark Most process tools assume that process is only for process people. Skore engages people and teams aa they watch their ways of working crystallise on the screen in front of them, where they can very easily spot and prioritise the opportunities. There's no such thing as Change resistance when client teams champion the need and value of the projects they identified. #### Vendor response Hi Dan, Thank you so much for taking the time to review Skore, we really appreciate your feedback! Replied July 2021 --- ### Simple but powerful process discovery and management solution - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I looked at many process management toolsets before choosing Skore. Nothing on the market could compete with Skore for flexibility and ease of use. We find Skore invaluable for rapidly capturing current process detail and being a springboard for driving continual process improvement. #### Cons Not really a con, but you can always think of additional features which you would like in a software application, and Skore lacked certain features when I first tried it. However, my experience over the last three years has shown that the Skore team are constantly looking to improve their solution and now Skore has evolved to become a market leader. #### Vendor response Hi David, thank you so much for taking the time to give us your feedback on Skore. We'll make sure that your comments are fed back to the team! Replied March 2024 --- ### Easy to use but deceptively powerful - Overall rating: 4/5 - Reviewer: Colin G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Skore is being used on a wide variety of projects, both internal and with clients. It's being used to discover and optimise processes, identify improvements, capture business requirements and to support change and transformation projects #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy and intuitive to use, based on the UPN process notation and methodology. Web-based and developing fast following the recent upgrade. #### Cons Some enterprise capabilities not yet developed, but I understand may to be in the pipeline for future releases. Some functionality affected by browser performance, which can be a bit disruptive to a live workshop #### Reasons for choosing Liberty Spark Alignment to client requirements #### Vendor response Hi Colin, thank you so much for taking the time to review Skore and give your feedback. We will forward all of this on to the team. Replied February 2023 --- ### Honest review after using Skore for a year - Overall rating: 5/5 - Reviewer: Qaudir A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, i like it a lot there are loads of features that assist in bringing a process alive, and helping audiences understand them easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that in a click of a button all processes within the organisation are accessible. It's really easy to use and in no time you'll forget about Visio. There are other features that effortlessly bring in analytics about the process, which is ideal when you're looking for opportunities for improvement. #### Cons More with my own transition and ways of working from Visio, it was hard at first coming away from swim lanes, but now looking back the way Skore facilitates Roles and systems is far more easier, having not to worry about all overlaps. #### Vendor response Hi Quadir, thank you so much for your honest review and your experiences using Skore. We're so glad you have enjoyed using the platform. Replied March 2023 --- ### Brilliant Product makes it easy for everyone to understand process management - Overall rating: 5/5 - Reviewer: Kieron J. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Skore App is a brilliant lightweight product, this product allows me to map out client process and supply them to the client with little to no explanation as to the meaning of the diagram. This is what process mapping has been missing with the likes of XML being heavy duty and hard for end users to understand what is happening. This product saves time and complexities if you are process mapping use this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I Like the ability to easily manage and map out business process, knowing that both technical and no technical personnel can understand #### Cons The fact as an admin I can't unlock process diagrams others have locked and I can't easily override others capabilities. --- ### Great for process documentation - Overall rating: 5/5 - Reviewer: Sara H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Skore team has been fantastic supporting our team as they learn the technology. They are flexible and available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to lay out complicated processes and for users to follow the process #### Cons There is not anything I do not like about Skore. #### Reasons for switching to Liberty Spark Ability to create a process that can be absorbed easily by the end user #### Vendor response Hi Sara, great to hear you've enjoyed using Skore. We'll feed back your comments to the team. Replied March 2024 --- ### Skore - Overall rating: 5/5 - Reviewer: Vipul L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Skore to describe processes which helps gain alignment across stakeholders before digitisation work commenced. The maps are also useful for designing the digital solution and communicating the process as part of the training process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to try, use and get going and can capture multiple data points about the process resulting in a rich data set. #### Cons I found Skore to be fit for the purpose of documenting processes in preparation to digitise them. #### Vendor response Hi Vipul, Thanks so much for your review. We will pass all your comments on to the team, we're so glad you've had such a good experience. Replied July 2021 --- ### If you like UPN, then you will love Spark (formerly know as Skore) - Overall rating: 5/5 - Reviewer: Yabu L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I love using Skore (or Spark as it is now called) for processing mapping in workshops. It makes it possible for all participants to contribute towards a shared process that gets documented in real time without the need to spend hours after the meeting translating from white boards etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the best tool I have found in terms of being able to document processes using UPN as well as reviewing and maintaining them. The software is fast and easy to use and easy to explain to new users. #### Cons That viewer (free user) comments cannot be placed onto a process map (only on side bar). #### Reasons for choosing Liberty Spark Much better UI and speed of use when creating UPN processes. #### Vendor response Thanks for your review of Netcall's Liberty Spark. Fantastic news that it's the best tool you've found and it's making a big difference into your process mapping. We've shared your comment about comments being placed into the map - there IS a way to do this but you may not have found it. I'm asking someone in the team to get in touch with you on this point. If you need further assistance, feel free to reach out. Best regards, Liberty Team Replied January 2025 --- ### Streamlining Operational Procedures with Ease - Overall rating: 5/5 - Reviewer: Elle C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, this tool has been invaluable for implementing our operational procedures. Our primary goal was to create efficient, accurate processes that are clear and easy for both new and existing employees to understand, and this tool has helped us achieve that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is exceptionally user-friendly, offering a streamlined alternative to complex written procedure documents. Its intuitive design ensures that processes are easy to follow, making it accessible to everyone in the organisation. #### Cons To be honest, I can't think of any cons! #### Reasons for switching to Liberty Spark We wanted our operational processes to be streamlined #### Vendor response Thanks for your review of Netcall's Liberty Spark. Wonderful to hear that you're finding invaluable in streamlining your processes and easy to use and access. If you need further assistance, feel free to reach out. Best regards, Liberty Team Replied January 2025 --- ### Skore for process mapping consultancy - Overall rating: 5/5 - Reviewer: Nathan D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent, I enjoy using the platfrom and running session with it for clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and intuitive. Running process mapping sessions you can focus on getting the process right and challenging clients on why they do things rather than trying to focus on getting the right icons or shapes #### Cons Nothing, it is an excellent programme that does exactly what it says on the tin #### Reasons for switching to Liberty Spark Lucid charts didn't have the quantifiable aspect and reporting #### Vendor response Thanks for your review of Netcall's Liberty Spark (previously called Skore). Great to hear how intuitive and easy you find it and it helps you to talk through the "why" of a process. Carry on enjoying it! If you need further assistance, feel free to reach out. Best regards, Liberty Team Replied January 2025 --- ### Engaging an entire organization in process improvement - Overall rating: 5/5 - Reviewer: Claudia G. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a wonderful experience using Skore to build our End-to-End Process Map. Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Skore has a zero learning curve for beginning process improvement within an organization. The process maps are easily understood by everyone, from Finance to R&D to Legal and Manufacturing departments. It creates a standard approach for mapping a process so that it is easy to understand and execute. Most importantly, it allows users to provide feedback so that the process can be continually improved. #### Cons Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. Skore is so intuitive to use that users will skip the two-minute video guide we provide them that explains how to leave feedback on a process. #### Reasons for choosing Liberty Spark SAP Signavio was a complex product for my organization that was just beginning the process improvement journey. It was also very expensive. And we felt that Lucidchart resembled the Visio diagramming. We chose Skore for it's intuitiveness for end users and because we could begin improving processes immediately. #### Reasons for switching to Liberty Spark The Visio maps were large and confusing. And Visio did not allow us to share the map for feedback and improvement. #### Vendor response Hi Claudia, we really appreciate your feedback. So glad you have enjoyed using Skore! Replied March 2024 --- ### Simple to implement, store, manage, visualise and change process - Overall rating: 5/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything about our SKORE experience was simple and effective from implementation to the support and the tool delivers the functionality. There was always someone to help from either SKORE or the community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support from the SKORE team was exceptional, they were with us all the way. Implementation was simple and quick, just like flicking a switch. The drag and drop functionality makes mapping process a joy and visually the process look clean. The overall ease of use and how quickly people with no previous experience came up to speed is what I like most, the time to effectiveness was short. #### Cons Generally in business there is a fair bit of compliance and regulation and whilst custom fields could be used it would be great if there was a simple way to identify on an activity if there was a compliance or regulatory requirement. #### Reasons for choosing Liberty Spark Functionality the tools considered where similar, price was the difference. #### Vendor response Thank you so much for your feedback. We really appreciate it. Replied March 2023 --- ### Skore Process Improvement - Overall rating: 5/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Skore is a great product, which can produce impressive results efficiently. It is a great tool to work with and clients love the speed of the product, which reduces the impact on their staff, but also the quality of the analysis and reporting features which can clearly demonstrate their key activities, resource and system usage and helps them to identify or validate areas for improvement #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is so quick and easy to use as an online product to capture, review and demonstrate a process from the highest to the lowest level of decomposition. The product comes with a standard template, giving you all the modelling tools you will need, and, after you have created a new role, it remembers and presents the role as you type. #### Cons The software is primarily intended for online use and therefore does not scale very well for printing; processes can be printed but fonts and spacing needs to be manipulated to retain readable fonts on busy diagrams. #### Reasons for switching to Liberty Spark I have used Microsoft products for many years, and managed to extract, copy and paste mapping data to create and share process information. This was always a time-consuming activity which made review updates cumbersome to apply and report. Skore provides many of the necessary features, which then allows repeatable and efficient process analysis across our wide ranging client base, which in turn means that any of the group's consultants can work across any client engagement and simply pick up and run with the work at hand --- ### The GOAT of BPM - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing. Cannot recommend them enough. The features and roadmap are on the money for what the market needs to see in an affordable, accessible tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UPN is so easy for my customers who are not inclined to work with flowcharts and process models. That alongside it's repository and business tools to manage individual records such as roles and systems is a game-changer for fast impact assessments of change. #### Cons There are a few clicks required to add other elements to whatboxes such as documents and other attributes. The documents feature is handy but there are far better knowledge management tools in market that I would pair with Skore rather than use Skore to store documents. #### Reasons for choosing Liberty Spark UPN is so easy for my customers who are not inclined to work with flowcharts and process models. That alongside it's repository and business tools to manage individual records such as roles and systems is a game-changer for fast impact assessments of change. #### Reasons for switching to Liberty Spark Skore came alongside me as a consultant doing BPM for small to medium companies, made it easy. ## More reviews [Next reviews](https://www.softwareadvice.com/bpm/skore-app-profile/reviews/?page=2) --- Liberty Spark Reviews, Pros and Cons - 2026 Software Advice