As a nonprofit, this software was just what we needed. I loved the easy setup, very intuitive.

Affordable and easy to use backup solution with outstanding performance and stellar support.

Easy to install and configure. File restore is also easy and quick.

Website is constantly updated with tips, help and guides. Very clever instant chat support feature which can be accessed via the software it self.

We have used the software for 4+ years now and we use it on all our virtual machines. Great product and the customer support is very attentive.

I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case.

The user interface is a very nice place from which to work. The integration with Hyper-V has been extremely reliable.

Daily usage is also too intuitive. Support has been good to resolve issues.

Monitoring report often shows a failed backup, when going into the report tab on the software itself it doesn't show as failed.

The guys and girls from the support team are lightning fast with response and can help you in minutes.

I'm really impressed by how easy it was to get up and going with Altaro. Setup was very straightforward and it was simple to get all the pieces in place and get going.

We have been very pleased with the performance and are now looking at expanding our use of the product and taking advantage of cloud targets for backup storage.

I suspect this is related to a number of background services that are required and it is not a major headache.

M not sure if there's something negative about it.

They have a very fair pricing structure for both licenses and support services and offer discounts and incentives when needed. Offsite backup feature easy to implement.

Right now, my option is to backup to my local NAS, commit a second backup to segment 2 NAS for resiliency and incase of fire or disaster and recover.

Reliable backup that automatically does integrity checks and send notifcations for failures/problems is also great.

The software is very easy to use and setup. I rarely have issues but when I have had issues the customer support is on top of the problems.

Great simple to use interface and the ability to link up to many clod providers including our own space at datacentre. Also the Tech Support are great.

Because of the nature of it's function it has boosted the company's revenue.

Altaro is ideal for small enviroments with HYPERV ONLY. If customers growth, or if you need integration into Vendor Driven Storage Arrays you will have to look for other products.

Actually, I do not have anything I can complain about. There is only one thing I am missing and that is IPV6 support for OffSite Server.

Reliable, easy to use, affordable backup software for your VM environments.

The entire package is simple and awesome, simply awesome, especially considering the price point.

It's very ease to use and fit our needs to backup all of the VM server.

We were unhappy with our current backup software and started looking for alternatives.

Very good and fast support (for every question a useful answer).

I am really happy about the software. A friend told us about it because he uses Altaro Backup in his company.

Altaro makes me feel like I have control over the backups of my environment, and I feel encouraged that I can continue to trust this software.

7 Virtual Machines all backed up successfully and in a time window that seriously made me look twice. The compression and the speed of backups - wow.

Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.

When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.

Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.

UI is clean and user friendly (customizable to a sensible extent). Contains useful metrics that are easy to configure and gain reports from.

Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

We've loved using Service Desk as it has filled a need that we have had on our team for a while and allows us to stay within the Jira suite of tools.

I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market.

For our use case, we have seen the power of exposing API endpoints, setting up user guides, and onboarding documentation that is easily and quickly available for those who need to consume it.

I am really satisfied with Jira Service desk, now my customer incidents are in order and easy to track.

Good for starting, when you increase complexity you need to mode to a different solution.

So easy customized and really helpful for improvement working process. Very recommended to using this.

Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).

Given the time and money, I'd say it could be great if I implemented it myself.

A great product at a reasonable price point. This review is for the Cloud version.).

The Service Management tool for Atlassian is a great option for medium to large teams. One of my favorite things about this is the customizable options for all areas of the tool.

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.

The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.

I like the notifications when tasks are assigned or completed. It's a good motivator when you see your sprint completed.

No advanced roadmaps (premium feature) in next gen projects. Automations are bad, tickets custom fields are sometimes not uderstood by the automation.

I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.

Perfect for tracking your daily and weekly tasks. Great to work with in a team project.

The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it.

I feel confident that our systems team will be able to effectively take care of our requests without the hassle from having to coordinate emails.

We love how it integrates with our our project tracking and documentation tools: Jira and Confluence. The price jump from 3 agents to 4 is substantial.

Tool does its job with facilitating the issue management and reporting process. Ability to upload related documents, comment, and track statuses through resolution.

I most like Jira because it has given our office the ability to prioritize needed projects from team members.

Easy tracking and escalation is enable where the support teams can track and provide resolution by prioritizing the service requests.

The front end UI for customers/users is really straight forward. The integration with active directory has been helpful for user access too.

Initial pricing is attractive. A decent plugin community fills some gaps, but be expected to pay on top of the initial JSD pricing.

US Dollar

Hornetsecurity‘s VM Backup is a powerful, reliable and easy-to-use backup and replication solution for Microsoft Hyper-V and VMware virtual machines (VMs) and physical Windows servers, to protect against enterprise data loss. The award-winning solution provides robust, streamlined and enterprise-level functionality. 
Thanks to Continuous Data Protection (CDP) and WAN-optimized replication, your backup files are available in just minutes in the event of a data loss scenario, and your organization can continue working as usual. Storing immutable backups leveraging object locking on cloud storage locations gives you additional peace of mind as your backups are protected from ransomware attacks and other malicious actors. 
The unique Augmented Inline Deduplication also results in massive storage savings for your backups and reduces unnecessary costs.
VM Backup is a robust Virtual Machine backup and replication solution for Hyper-V and VMware. One of its strengths is ease of use - you can get started with your first backup in less than 15 minutes. VM Backup offers enterprise-class functionality, providing all the tools needed by systems administrators without unnecessary complexity and cost. Finally, Hornetsecurity invests in Support, based on the belief that outstanding support should be part of the package when you buy a backup solution: we pride ourselves on our 24/7 lightning-fast support call response of less than 30 seconds.

LongDescription

Graphical User Interface

Remote Server Options

VM Backup

Data Storage Management

Backup Scheduling

Virtual Machine Monitoring

Task Scheduling

Web Access/Restoration

Duplicate Detection

Disaster Recovery

Continuous Backup

Scheduling

Virtual Machine Encryption

Capacity Management

Two-Factor Authentication

Encryption

Cloud Backup

Billing & Invoicing

Dashboard

Backup Log

Incremental Backup

Compression

Automatic Backup

Monitoring

Backup and Recovery

Drag & Drop

Secure Data Storage

Data Replication

Archiving & Retention

Maintenance Scheduling

Live Chat

Search/Filter

Email Alerts

Local Server Options

Alerts/Notifications

Reporting & Statistics

Data Recovery

Real-Time Monitoring

Self Service Portal

Remote Monitoring & Management

Activity Dashboard

Summary Reports

Data Capture and Transfer

Multi-OS

Deduplication

Differential Backup

Virtual Server

Virtual Machine Snapshots

Issue Management

Pricing varies depending on number of hosts, starting at €485 per host for one host using the standard edition.

Contact Altaro for more information on pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Live Online

Webinars

Documentation

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. 


IT is in the midst of rapid transformation to build capabilities that enable quick delivery of great services while managing cost and risk. But old ways of working constrain progress. Rigid processes limit team agility. Disparate, disconnected tools interrupt the flow of information and hinder good decision-making. With Jira Service Management, teams can: 


- Manage work across teams on one platform 


- Enable employees and customers to quickly get the help they need with a self-service portal


- Respond, resolve and continuously learn from incidents


- Innovate faster with automated change risk assessments, advanced approval workflows


- Gain visibility into infrastructure and understand service dependencies


- Set up advanced SLA metrics and report on performance in real-time


- Configure automated rules so users can streamline repetitive tasks and agents can get more done


With over 1000+ integrations on Atlassian Marketplace, including CircleCI, Jenkins, AWS, and more, Jira Service Management can be easily customized to fit any team’s needs.

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Status Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Supports Agile

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Data Import/Export

Problem Management

Help Desk Management

Audit Trail

Mobile Access

Cost Tracking

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Maintenance Management

Text Editing

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Network Monitoring

Time & Expense Tracking

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Issue Tracking

Multi-Language

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Widgets

Prioritization

Feedback Management

Supplier Management

Customizable Forms

Requisition Management

Free for up to 3 agents
7 day free trial of paid plans
Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price
Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price
Enterprise plans are also available, billed annually.

VM Backup vs JIRA Service Management

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