Ratings & Reviews

Overall Rating

4.43 / 5 (134)

3.96 / 5 (2,045)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 12, 2020

August 7, 2020

Pros/Cons

  • Pros

  • I love the customability of this software. It works for our clients, and for us.

  • I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

  • Cons

  • With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

  • as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

  • Pros

  • I absolutely love this this software. I’ve used it at multiple jobs I’ve had. It’s super easy to navigate and makes our jobs easier.

  • Awesome customer service! The rep is the best!

  • Cons

  • Customer service is mostly good but inconsistent. Pricing is slightly on the high side. I pay about $105 a month.

  • Only complaint is the desktop website, it's a bit messier and harder to use, but they have a great app so it makes up for it.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots