All Invoice2go Reviews
1-25 of 235 Reviews
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Jared
2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed May 2021
Just another invoicing app
Neisha
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2023
Invoice2go, helped my small business look professional.
I am thankful that I did not have to start from scratch to create a professional looking invoice, Invoice2go made it easy. Thankfully I am also able to accept online payments which saves me time that I can be working! In this day and age there is never enough time in the day to get things done, but Invoice2go software was there to help me try!
PROSSimplicity! I did not plan to start a document consultant, it was just an opportunity that I couldn't pass up. Finding Invoice2go enforced that thought. Setup was easy, the site walked me through in just a few easy steps. I was pleasantly surprised to see that the website included Invoice2go Money which I hope to be able to use in the future. All the documents are stored online for later retrieval and use. Another convenience is the integration with QuickBooks. Honestly, if you can navigate QuickBooks, Invoice2go will be easy too.
CONSWell, I did not like the fact that the advertisement for Invoice2go stated there is no credit card needed for setup. When I decided to give Invoice2go a try I had to wait to get to my credit cards because it needed a credit card to setup. I will say that I applied to the Invoice2go Money which was probably why it asked, this section can be skipped. Additionally, one needs to subscribe to PayPal's Business Account in order to be linked.
Reason for choosing Invoice2go
Easy, the link was there.
David
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Invoice2go
It’s been great. Gives us a great tool to put together invoices and estimates on the fly using phone tablet or laptop.
PROSEase of use. Available on iOS and Android.
CONSDirect integration with google calendar to input name and address on document. Little heavy on pushing their payment processing and other features.
Reason for choosing Invoice2go
More direct features to what we were trying to do.
Reasons for switching to Invoice2go
Bc this is the worst product in the world
Brian
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
EXTREMELY DISAPPOINTED
I have been using Invoice2go for about two years now. This is my story: Invoices have disappeared from their database on a regular basis over the two years. Fortunately, because I BCC all my invoices, I had backup copies in my email. My invoices that I emailed out did not reach my clients. Invoice2go figured they'd been delivered to their junk mail. Some of our commercial clients keep us waiting up to ninety days before paying, and so we waited. When we finally determined that they hadn't ever received the invoices, it was sometimes six months or more before we got paid. Invoice2go recommended that before sending an invoice, that I contact my customers and get them to change their email setup to accept our emails. When Google Chrome updated, Invoice2go didn't; they were incompatible and it would not work properly. I switched to Firefox but continued to have issues. All of my settings, the email message ...all were dropped when I switched over. As a result, and unbeknownst to me, I was no longer BCC'ing my invoices to our company email. During that interval the database dropped another fourteen invoices and I did not have my email backup to rely on. It took a week in the office with my employees, going through the database, time sheets, and work orders to restore those invoices. The problem was further exacerbated by the fact that I didn't know who the invoices were for, if the jobs had been completed or if the invoices had even been mailed out. I lost all the material lists and the pricing. I also discovered that a lot of customers don't call to complain that we didn't send them an invoice. I cannot use the scroll wheel on my mouse. I even went out a replaced the mouse. I can scroll only with the arrows on the keyboard. When I create a new invoice, I would say that once every five or six invoices it screws up the sequence. If you miss it, it looks like a missing invoice. In my case I had emailed backups to prove that there had indeed been an invoice, but it can confuse the issue. The spell checker will point out spelling mistakes, provide the proper spelling but when corrected the word immediately reverts to the incorrect spelling.
Lawrence
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Invoice2Go is the way to GO!
Always has been a great product, great company.
PROSEasy to use, lots of great features to help manage my business. Phone and Laptop integrated.
CONSIts a little bit difficult to speak to an advisor instantly.
Reasons for switching to Invoice2go
Many more features and ease of use with Inv2Go
Caroline
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Invoice2go, The Go To Invoicing Software
I love the program
PROSUpgrades and ease of operation for invoicing
CONSSome pricing, and limits prevent productivity
Reason for choosing Invoice2go
Easier to understand, not comically at all. Everything is at my fingertips, available on mobile as well as PC
Scott
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
10 stars if I could! THIS COMPANY CARES!! A decade of loyal partnership says it all!
Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and their ability to meet the needs of our company promptly and efficiently every time! They cater to all businesses big and small and are consistently actively engaged in improving, and attaining viable solutions to meet the growing needs of their clientele. THIS COMPANY CARES. (And THAT alone— is huge!)
PROSEasy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)
CONSBug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!
Reason for choosing Invoice2go
Loyalty. Easy user experience.
Julie K
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2017
It was useful until it started rounding up
Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.
CONSIt does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.
Malcolm
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
The best fit for my business
I don't have to change how I work and learn a larger accounting/invoicing package. I also can accept credit card and other payments without hassle.
PROSSimplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.
CONSWith the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.
Jonathan
Verified reviewer
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed December 2021
Great Software
Ease of Use and Ease of Setup. Great for tracking invoices and payments
CONSCould have more in the way of receipt tracking for business expenses.
Anonymous
1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2022
Good until they started to introduce their new features
Easy to create and send invoices, it used to match invoices to client transactions.
CONSI'm experiencing a lot of issues with the product. Unable to turn on their banking feature which makes it hard for customers to do ACH transactions. I get bugs and no actual support. I don't like that I won't have the option to use stripe in the future.
Douglas
Computer Hardware, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Great for quick invoicing for single users.
Unresponsive when ask them to customize settings or add critical creatures.
PROSGreat for quick invoicing for single users.
CONSCannot retrieve deleted invoices for audit purposes.
Reason for choosing Invoice2go
Quicker learning curve, but this product is only useful for single users till they add deleted invoices retrieval function.
Troy
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Frustrating
I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.
CONSI think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!
Dale
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2022
Disappointed your told stuff on the phone that does not happen… it’s all about billing high
Disappointed
PROSFelt it was easy to use, and easy to teach others to enter clients an make an invoice
CONS$&more
Reasons for switching to Invoice2go
A recommendation
Bobby
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
My recommendations
9 out of 10
PROSMultiple reasons- Online, Phone App, accounting, recurring invoices, reporting, customization in designing, reminders, estimates
CONSEvery thing works perfect for my business except these two issues: 1. Sender email ID "MUST" be of the company not invoice2go, it confuses the client and give a negative impact on branding 2. Also under recurring invoices there should be yearly recurring of invoices as well
Reason for choosing Invoice2go
Easy and fast to make invoices
Reasons for switching to Invoice2go
Ease of use
Bob
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Big Office for a small operator
Great
PROSEase of use, carry in my backpocket, sync with laptop
CONSNeeds an eftpos connection such as square
Reason for choosing Invoice2go
Was around before it
mike
Construction, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
Buyer beware
Horrible I bought it owned it then the updates & renewable every year for something that you own Stupid updates for more money that was not wanted
PROSThis is not the first time they have dropped the ball I'm six days in the new problem & waiting for them to tell me I'm so sorry but you win need to reinter the Imfo that you don't have Lol
CONSNo support In the past you could call with a problem Now you can chat with no results for a week
Reason for choosing Invoice2go
It was something that worked 10 years ago and now it sucks If / when they lose your information Good luck
Anais
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Good for starters
I have used this software for about 5 years. Even though they continue to improve the system they still like a lot in the customer service department. Only buy it if you are able to self navigate then it’s okay, otherwise stay away.
PROSThat it is a okay software for cheap price. Once you grow you will need better software.
CONSI do t like when invoices or other information goes missing and customer service is not helpful in trying to recover it.
Reason for choosing Invoice2go
I chose Invoice2go because they are based here in the US, not that that has helped.
Christina
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Would (and probably will) Resubscribe
After using Invoice2go for years, our accountant recommended switching over to Intuit Quickbooks. We will be switching back to invoice2go very soon.
PROSVERY user friendly for people who are not tech-savvy. Offers a lot of different features like customizing invoicing, estimates, appointment tracking, mile tracking, purchase orders, etc.
CONSEvery product/service description is automatically saved. Would like to enter products and services separately only to then add to each estimate and invoice.
shasha
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed April 2019
Pretty Good, could be improved a bit.
Overall, it gets the job done and that's what really matters. No real complaints from me.
PROSIt is very easy to use, allows customers to pay directly from the email link. Hassle free. It does an amazing job of keeping my payment records in order. I like the separated sections for paid & unpaid invoices as well as the various search options.
CONSI wish I were able to create my own template for how I want my invoices to look. They have pretty good options but the flexibility to move things around and freely edit would be nice. I also can't seem to delete/replace my original logo. It's been updated but I can't figure out how to do it.
Ricardo q
Accounting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2023
Nor for Large Companies
I like how easy it was to use very user friendly
CONSThe fact that I could only do invoicing and process payments but i could not use it to pay contractors or vendors or to even do payroll
Anthony
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
The Mobility of invoicing
Very positive and it helps keep me organized , I’ve been using this system for well over 10 years.
PROSThe ability to generate and send invoice over text, or email . The new project folder is also very helpful in keeping various invoices from the same project in one place.
CONSAccepting Apple Pay online and via text would be exceptional.
Reason for choosing Invoice2go
Seems more modern and technology driven
ken
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed December 2016
construction company
Loses invoices, they vanish, and cannot be retrieved. I have noticed that I have lost invoices and they are completely gone, I called customer report if I can find the invoice number they can retrieve it?? Does me no good if it comes up missing and I don't see it gone. I don't understand why they can't find the Glitch in the software and guarantee me that it won't happen again. I am currently looking to find a better invoice software.
PROSquick invoicing
CONSloses invoices, cannot make progress bills off a single invoice, such as draws on a project.
Tony
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Great
Good
PROSFast and efficient. Tracking. Overall the software is good few things where when you turn on the payments it turns them on from all the rest of them which is not too good we gotta figure that one out sides that everything else seems pretty good integration isn’t bad
CONSNo direct phone calls with people. Always leave a message
Reason for choosing Invoice2go
None
Debbie
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2018
I have used this product for 10 years was excellent till going on internet and icloud
For 9 years it was excellent, not now!!
PROSIt was easy to navigate and use. I loved the templates. .It was reliable and I was able to create many subfolders for one year.
CONSSince going onto internet and icloud and getting away from the computer desktop, it has become a nightmare. I lose invoices and have to recreate them which takes a lot of extra time!!!!