I am able to have my schedule with me everywhere I go, and my clients are able to schedule their appointments online. This program has made the business side of my business a lot smoother and easier than before. It also makes things less stressful at tax time!

MassageBook makes my bookkeeping simple, which makes tax time much less stressful. They have knowledgeable staff ready to chat and answer questions. MassageBook is always making improvements to their program, and they regularly share their current and upcoming improvements via email. It's great to see a company really respond to the input of their clients and become better for it!

I am unable to check out multiple appointments with only one payment. Each appointment has to be checked out individually. There are some little things like this that could be improved upon.

This software has helped me turn my 8-9 hour days into literally 5-6 hour days, simply from the automation of the processes we usually go through as massage therapists. It would take a very egregious error to make me give this software up for any others.

The easiest way to track, account for, review, and update all clients & data in our database. I can use this software as a FULL suite of accounting, scheduling, and even a review-system for clients to respond to how well you are doing as a massage studio!

The only issue we've had thus far is simply signing back in, about the least worrisome thing possible. We have our accounts logged into several devices, so sometimes we get a login-request. No big deal.

LOVE IT but have to chose another source the bugs have not been worked out

SOAP NOTES and the Diagram used . Intake form and waiver for clients .

SLOW PERFORMANCE Update was done and it made things a lot more complicated I have a high client base and sending out marketing emails would take a long time to set up This was a constant issue that massagebook wasn't prepared or equipped for

Amazing!

Massagebook is incredibly easy to use. Most functions are second nature. If I can't remember how to do something I can look it up most of the time. If It can't be found I email which is super convenient.

No system is perfect. The biggest challenge is running reports for payroll calculation.

Absolutely fantastic

Easy to set up. Client communication keeps my clients informed. They guide me through gift certificate promotions. Memberships, oh my goodness, wonderful!

The only feature I would love is the ability to set up different clean up/set up times for each 30, 45, 60, 75, & 90 min session. For instance, I don't need the same amount between a 30 min and a 90 min

I love the SOAP notes the most. Makes my daily flow so much smoother

That is really tough to find something I don't like about it.

The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help. Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus. It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing. You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option. Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

I’ve been with MassageBook since I started my business. Had my ups and downs with the pandemic but they were always helpful. Ao many features available for booking and rebooking, generating emails and promotions, charting, etc. And if I ever need support figuring something out, customer service is quick to respond.

I don’t think that I can link more than one Google calendar- it would be nice to have that option.

Very good. I’d never go back to a written schedule.

It is a time saver. No more phone tag and all the client info is at my fingertips

I’ve had trouble with the mobile card reader, but was contacted by customer service and the problem has been identified and dealt with.

good

easy to implement schedule and appts for business

a few issues with marketing and graphs for appts increase

Excellent! Their strong points more than make up for their weak ones and hopefully the weak ones will get fixed soon.

I have been using Massagenbook now for over two years and I love it! There are so many features and the price is almost too good to be true. It is easy to use, the customer support is great and it has almost all of the major features that I want. I would recommend it to anyone.

I don't like that when a customer types in their address, that it doesn't allow them to type it in directly but makes them chose from a dropdown menu of preselected addresses. I have had many of my clients complain about this. I really wish that they would allow clients to manually type in their addresses and the sooner that they can do that, the better.

I’m able to focus on other areas of my business because people can book online. They are also able to book appointments while the therapists are in session and can’t speak with them directly. I also love the marketing and reporting features they offer, making tax time easier.

It’s ease of use for both the internal users along with the client experience. I hear all the time how clients love our online booking.

I’d like to see more functionality in their mobile interface but they are always making improvements across all their platforms.

Really great responsive customer support, generous trial period to get used to the systems, easy to move over from a different scheduling system, overall makes my business more professional and easier to run

Massage book exceeded my expectations of a massage specific software. My favorite features are the electronic intake forms and Soap charting, customizable email marketing and solid built-in accounting reports

There are some size restrictions on the type of image you can upload to marketing. I wasn't sure at first that I wanted a separate website than the one I already have built on wordpress. This seemed to be an automatic feature on massagebook. Its the landing page that people find you at when searching the directory. But now, I like having that extra website

Easy to do business with, customer support is friendly and helpful.

Intake forms, SOAP notes, Scheduling and merchant processing all in one easy to use package

The App is a bit slow sometimes and I would like to be able to customize the receipt customers get.