--- title: "Zoho One Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho One. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho One is a good fit for you!" source_url: "https://www.softwareadvice.com/business-management/zoho-one-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Zoho One](https://www.softwareadvice.com/business-management/zoho-one-profile/) / Zoho One Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/business-management/zoho-one-profile/) Reviews [Alternatives](https://www.softwareadvice.com/business-management/zoho-one-profile/alternatives/) # Zoho One User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 75 reviews (56%) - 4 stars: 31 reviews (23%) - 3 stars: 11 reviews (8%) - 2 stars: 6 reviews (4%) - 1 star: 11 reviews (8%) ### Most mentioned pros - Leads from our social campaigns land straight in the CRM, reporting is centralized, and every department works on the same up-to-date data in real time. - Consolidating everything into one platform has saved us time, reduced double-entry errors, and given us a clearer picture across departments. - I like the option to be able to create widgets and place them on my CRM dashboards. ### Most mentioned cons - Also, while most integrations work well, a few apps don’t feel as polished or consistent as others. - The biggest downside is that with so many apps included, some feel basic or outdated compared to best-in-class alternatives. - Some modules seem not as mature as others and keeping data in sync between apps sometimes requires manual cleanup. ## Zoho One customer reviews Showing reviews 1-25 of 134 (page 1). ### CRM + many connections possible - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Been using the Zoho suite for 5+ years. The more we go, the more tools we use. Every one of them integrates with the others and we can gather everything in the Zoho CRM part. The price for all the tools we use inside the suite is really lower compared if we had to have all the tools elsewhere individually. #### Cons The fact that there are a lot of tools means you need to have someone watching and controlling all the configurations. Otherwise people can create conflicting rules and break things. --- ### Lots of Features, but takes some work to fully integrate - Overall rating: 4/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations. I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly) #### Cons Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps. Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products. Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response. #### Reasons for choosing Zoho One Perceived value vs price & functionality. #### Reasons for switching to Zoho One Price. Zoho is way cheaper and much better suited for small businesses --- ### Zoho One has potential, but lacks logic - Overall rating: 3/5 - Reviewer: Greg R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoho is a fine system and has lots of potential, but the more I use it, the more disappointed I become with the lack of ability to do things effectively and easily. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Zoho still has the benefit of having lot's of tools. Every tool your company wants, Zoho has built it into Zoho ONe #### Cons Zoho really has so many bugs. Even though they do have a product to offer for every need, most of the time the products are so raw or nonsensical that it's a deterrent to success #### Reasons for switching to Zoho One We were operating out of spreadsheets for a nationwide company. We knew we needed a CRM so when we switched to Zoho, it was life changing for how we work, communicate and are organized as a company. --- ### Zoho One is the best solution for small and micro-sized businesses - Overall rating: 5/5 - Reviewer: Nathan F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I used Zoho One to run my small business last year (and another larger business I was part of before that). It's so good I made a video about it here: https://youtu.be/u4zMJBtkJcU. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho One is the perfect solution for small and particularly, micro businesses. The alternative is that you use multiple tools that you have to then manually integrate. Or pay for another tool to integrate them. With Zoho One, you get Zoho's versions of those tools included! This can save you a huge amount of time and money so you really get to focus on the actions needed to grow your business. Zoho One does more than you need it to do, and that's a good thing! Because it will provide you with capabilities and options to make your life easier and your business more effective, and they're there, already accessible to you. If you decide you want to launch a subscription service or membership, there's a system already there. If you start employing people, there's a HR solution. If you want to get really advanced and built your own custom applications, that's there too. Finally, when you start using all of these individual products, it's a massive weight off to know that they are all tightly integrated. You don't need to work out how to add your customers onto your mailing list or know which ones are engaging with you on social media. You don't need to check multiple systems to find out if your customer has their invoices. It's quick and easy to integrate the applications, sort out duplicates, and ensure your data is as clean and tidy as it can be. #### Cons The only reasons I can see for not going with Zoho One are: 1. That you need a more specific tool to accomplish a specific job. Zoho's tools are industry leading in their own right as standalone products, but if you're just looking for the best marketing automation software, or the best tool to manage Instagram, then you might be able to find more features elsewhere. Zoho One excels on balance because of the added benefits of using all of the different apps together. 2. That your business is rapidly growing, and you need to use other software as well. If you need to use Microsoft 365, or you have to use Xero or Quickbooks, or communicate via Slack, then the cost benefits of Zoho One will start to diminish. Also, if your headcount is growing rapidly then £35 a month might start getting a bit steep as you may find that only 2-3 people need access to the marketing tools, while only your bookkeeper needs to use Books. In this instance you might be better off licensing the individual tools separately, or combining Zoho's other platform packages. #### Reasons for choosing Zoho One Zoho One had all the features and applications I needed as an end to end solution for the businesses I have worked for and run myself. #### Reasons for switching to Zoho One Zoho's tools were much easier to setup and integrate, and the customer support is brilliant. --- ### Fantastic value for money as a complete business OS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoho One has been at the core of our business for quite some time due to the amount of capabilities the software suite has and the value it offers. Have experienced good customer support when needed also. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of software included which covers so many different business tasks, the different pricing structures to suit all sized businesses, the value and efficiency in managing so much software in one place. #### Cons Pricing has recently gone up however the value for money is still brilliant compared to the alternatives and there is constant software development and support available. #### Reasons for switching to Zoho One Far better value for money and encompassed a lot more functionality across the business --- ### Zoho One Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered At first, it was confusing, due to the many different apps. But over time, as I became familiar with it, I was able to utilise the time tracking aspect to gauge my productivity and see where I was spending too much time on tasks, and how I could improve in that aspect. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It had a lot of features which essentially solve every possible need an organisation can have. From human resource management to product management to time management to knowledge management and client management. Zoho One has it all in one package. It's a swiss army knife. #### Cons Because it has so many features, there are some that an organisation or individual will not need, but you would have to pay for access to the entire suite, and that's relatively expensive. Paying for individual apps is even more expensive. #### Reasons for choosing Zoho One ClickUp was predominantly for Project Management. I wanted something more robust --- ### The perfect software suite for small business - Overall rating: 5/5 - Reviewer: Ross E. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost compared to all other solutions ade this a no-brainer. The fact that all enterprise level tools were made available at teh cost of most other CRMs was perfect. #### Cons The configuration of the HR portal was a little more complicated but not mission critical for us. #### Reasons for choosing Zoho One Cost and range of tools included made for an easy decision. --- ### Everything all in (Zoho)One - Overall rating: 5/5 - Reviewer: Kim B. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is so nice to have everything in one place and connected. It has increased our efficiency by automating some processes and integrating with some of our existing software. Plus, the mobile apps let us have access to it all no matter where our business takes us!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne. #### Cons It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience. #### Reasons for switching to Zoho One Zoho One offered all the things we currently used and needed plus many more features that we are now able to utilize daily all while being economical. Most definitely get the most "bang for your buck" with Zoho One. --- ### Proceed with caution - Overall rating: 4/5 - Reviewer: Les B. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Products integrate well but in some cases too well. Easily accessable from mobile or laptop. #### Cons Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - [sensitive content hidden] #### Reasons for switching to Zoho One I thought it would be a better product as dsktop was being discontinued. --- ### Great price and amazing mix of services but integration and support need work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, it is amazing value but it wasn't for me #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros So many services and products all for one price with one sign in. #### Cons Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either. #### Reasons for switching to Zoho One I thought I would get functionality for a good price and could cancel other products. --- ### Zoho One Does it All (replaced Quickbooks) - Overall rating: 5/5 - Reviewer: Betsy F. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered great. I am switching from Quickbooks and another CRM, calendly, later, and possibly google workspace to use just this software. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it rolled multiple software needs into one. This allowed me to consolidate my software monthly subscription fees, and reduced redundant data entry/reentry #### Cons I don't like that it takes a long time to set up. But this is key to flexibility. Realistically, I wish the Booking feature was less clunky and more useful like calendly. #### Reasons for choosing Zoho One It cost less and did WAY more. #### Reasons for switching to Zoho One Unified workspace. Less cost. More customization. More integration. --- ### Just love Zoho - Overall rating: 5/5 - Reviewer: Rene V. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and looks so professional #### Cons It's almost perfect. I definitely recommend it to everyone --- ### Zoho One - Jack of all trades and master of none - Overall rating: 3/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was looking for an inventory management system and a CRM system that would integrate with our website. When looking for a solution I attended a presentation from 'zoho partner' Cloud Perfect who sold Zoho One to us as an all in one solution of all app needs for a small business. Cloud Perfect were inexperienced in deploying the product and caused all kinds of problems and costly time wasting to our business leaving a legacy or a poor set up that ultimately gave us a very poor experience of what Zoho could do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The CRM options for managing sales agents and leads. #### Cons To many applications that did not seem to talk to each other well which defeats the object of having an all encompassing system. Features can be really complicated to set up and support can be very frustrating making it difficult to get a straight answer to a simple question. Zoho partner Cloud Perfect let us down badly in the set up and advice on the product and then after reporting these problems to Zoho, Zoho chose to take no responsibility for the poor actions of their recommended 'partners' #### Reasons for choosing Zoho One Initially it was sold to me as an amazing value for money collection of apps that could cover all needs of my SME e commerce and B2B business, there are definitely lots of app options within Zoho one but often they do not seem to talk to each other well and can be really complicated to set up. --- ### There is no better value in the business app world- Zoho One is outstanding - Overall rating: 5/5 - Reviewer: Brent R. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly, there is no better value than Zoho One. It has changed the way I do business by giving me a whole suite of apps that integrate together and play well with outside apps. I completely rebuilt my entire sales process and business workflow around Zoho One, and I'm in it for the long haul. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It blew my mind and was an instant buy. You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on. Zoho One has everything. There is no way I can give all the pros in this space. It's absolutely amazing. #### Cons The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing. I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect. --- ### Zoho One truly is the operating system for your Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho one is amazing for the price!!! Absolutely nothing can touch it or is anywhere close. With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more! Plus Zoho creator lets you build custom apps to automate your processes. I can't say enough good things about Zoho One and I certainly can't go into detail on every app included, but Zoho is contantly updating their apps to improve the features and UI. I have been using Zoho One for just under a year now and while it's not perfect is good and continually improving. It's also relatively easy to get ahold of their support team which is great at answering questions! #### Cons I think one of the hardest things with Zoho One is knowing where to start. There are so many different apps and each one requires setup and they can integrate with one another in different ways. It can be hard to keep track of what's what. Also, because the company moves quickly and is constantly improving, there can be features or processes that seem to be left over from an old version and don't necessarily work the same across all the apps. --- ### Great for the price if single user - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products #### Cons 105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One? --- ### A bargain based on all the tools you get - Overall rating: 5/5 - Reviewer: Daniel N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM, some custom workflows and much more. I haven't had time to explore all options yet. Ah, Zoho Social is also a tool I use reguarly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator). #### Cons It can be a bit overwelming with att tools and options in the beginning. --- ### Its alot to learn but affordable - Overall rating: 3/5 - Reviewer: Bart D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Really didn't fully get it set up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It had some really great features but almost to much for a beginner. I recommend using one app at a time until you master each app. #### Cons Little hard to learn because it's just to much. #### Reasons for switching to Zoho One Easier --- ### ZOHO ONE - Overall rating: 5/5 - Reviewer: Dr. Al S. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We think Zoho One is one of the best platform on the market! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros applications capabilities, functionalities and technical support are second to none! They always follow-up when required. #### Cons Too many tools and all are very valuable!! If you enticed or want to become an expert in one their applications, they make it too easy which can become a time distraction. #### Reasons for choosing Zoho One One stop shop! #### Reasons for switching to Zoho One to many different platforms! --- ### Great product & more importantly Great customer service!!! - Overall rating: 5/5 - Reviewer: Jason F. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products! #### Cons Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this. --- ### Zoho One - Useless Customer Support - Overall rating: 1/5 - Reviewer: Ebrahim A. - Verified reviewer: Yes - Industry: Tobacco - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Wasted Alot of time in my life #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Looks like the future acts like the stone age #### Cons Support - Every issue i had could not be solved by a consultant. Million add on costs and they try to con you when they not knowledgable about their own product #### Reasons for choosing Zoho One Comprehensive platform with ecommerce and false promises --- ### The best suite solution to manage your business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The cost compared to Salesforce and other suite softwares. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros All solutions provided by Zoho One are linked to each other, making your data and business flow all connected, without the need of any complex integration. Even a marketer can customize and setup all tools without help from IT team. #### Cons Local or remote support on your timezone sometimes is a problem if you have to solve something quickly. --- ### Zoho One is where it's at. - Overall rating: 5/5 - Reviewer: Scott F. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered The integration options with Zoho allows you to integrate with other zoho apps and other apps from outside zoho. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access. #### Cons Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue. --- ### Zoho One- A complete solution - Overall rating: 4/5 - Reviewer: Umair A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Zoho One is a complete solution for startups and small businesses with the variety of products at one place with competitive pricing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoho One is a complete package of various products offered in one place with competitive pricing. Highly recommended for startups and small to medium enterprises. #### Cons Sometimes you might face functionality issues.Looks a bit difficult to understand initially and takes time to get used to it.Support is somehow not as good as compared to other solutions. --- ### Great All in One System for SMBs - Overall rating: 5/5 - Reviewer: Allan D. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great tool, I would happily deploy this in future workplaces #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It was fast to deploy, easy to use, and very cost effective! #### Cons No group linking to SSO is currently available ## More reviews [Next reviews](https://www.softwareadvice.com/business-management/zoho-one-profile/reviews/?page=2) --- Zoho One Reviews, Pros and Cons - 2026 Software Advice