Fantastic product with fantastic support and really meaningful input from the actual company staff

Xero's main benefit to us as a mid tier accounting firm is the ease of importing information. It supports multiple bank feeds on a reliable basis and its open API allows for the support of many add in apps

Being a non-technical software, it does sometimes give the impression of not being as robust in terms of ease of change of prior information. This can be overcome by locking down periods, one just has to remember to do this though.

We've suggested Xero to a few clients and even forced them to switch from their current accounting software because of how much superior it is than its competitors.

If you're not an accountant, Xero is still simple and straightforward to use. Daily operations are based on the straightforward processes of making payments to suppliers and receiving money. It's the best option for a company of that size. It's simple and straightforward to use this accounting software to keep track of your company's money. This program is something I use constantly.

Xero is designed for small businesses, therefore it has basic restrictions (journal approvals, etc.). As a company's billing operations reach a certain mass, they outgrow a single Xero instance and require the use of many instances running in parallel to process all of the bills.

I like ease to carry out accounting and bookkeeping activities with Xero. Billing and invoicing is another aspect of Xero that I like. It is simple to track and manage cash flows. It is a convenient tool for bank reconciliation. It enables ease to track and manage expenses.

I haven't found anything complicated with Xero as it simplify accounting process.

Xero is quick to reconcile but so are the other brand options. I am making a lot of money for my accountant because I always need to ring and get help.

Easy reconciliation but this is a feature of most brands now.

Reports are impossible to configure and source the data I need. The layout is poor and not user friendly. The technical terms used are common to accountants but make no sense to small business operators. The online help is useless and takes forever to get a response. Feature requests are ignored and not even responded to. There are other brands that offer a much easier user interface and at a fraction of the cost. I was forced into XERO as it was the only brand my accountant would support. I have to ring the accountants for help all the time who change a fortune for simple advice. Every feature I need is an extra add on charge. The remember me at login does not work and I have to waste time with 2 step login every time I leave the computer for 5 minutes. XERO does not work well on the tablet. The bank feeds do not deliver all the transaction data detail and its very difficult to identify some businesses. Memorizing transactions and splitting purchases is a real time-waster.

Been using Xero for years and have only good things to say. Its been a game changer for us.

Once it is setup, it will change the way you work. With a streamlined and easy to use interface it is great for day to day business, and for checking reports too. Bank reconciliation and reminders are super important features.

The chart of accounts was a bit confusing but understand it now.

We used Xero for the basic accounting of our company, and the results were great the software is cloud based, and you can input and deliver financial reports with it.

I like that it did what it had to do, this suffer is a very complete software. It has a lot of integrations. You can integrate it with almost every single financial analysis, software available, and with all the banking within the US.

I find that the interface needs work, I think that famous software like this should be able to edit or personalize the interface

Xero provides analytical tools that assist in analyzing our financial activities to gain insights into our financial health and track records.

I have never encountered an error using this tool ,it works best for me.

So far, it does what we need in regards to accounting.

Has a little more flex in options of set up for sales and bills than other accountancy platforms.

There could be more features and better ways for reporting.

Overall, this Zero software is good and affordable for small business

Good Costomer Service: Xero provides good Costomer service via chat, email and other channels in time Comprehensive Features: Xero Software has wide range features like expense tracking, reconciliation and reporting.

Learning Curve: As Zero has plenty of features, there supposed to be training and education for new account users.

Its become part of the company. WIsh it was even better. Not much progress during last 5 years.

Its used by many, it has API to banks and is the industry norm

The customisation for each market is limited. Currencies is an expensive option.

A beautiful piece of software that turns a once tedious chore, into an easy and intuitive process. I always recommend my clients to use Xero (if they can afford to) as I believe it makes the workflow much smoother and simpler for everyone involved.

As an accountant and bookkeeping business owner I have been using accounting software for well over 10 years. I have to say when Xero entered the market I was definitely curious as to what it could bring to the market. I believe Xero have captured a very nice niche of the industry with it's very business orientated user interface and simplisitic feel. It makes accounting somewhat fun for the business owner. The way that they have revolutionized the way the bank reconciliation is performed makes it easier for buiness owner and accountant/bookkeeper to work together. I love the comments functionality and the rules that can be set to repeating transactions. The AI in the bank reconciliation also has a very nice balance to it. It will allocate your transactions when you need it to, but not too aggressively - meaning you don't have to undo all the automatic allocations (unlike some other software like MYOB). They also have a lot of resources to help business owners and financial professionals. In addition they make continual updates to their software to adapt to the times.

I think the biggest con of the software is the price tag. Many of my clients have found this to be a stumbling block, saying that the monthly subscription fee is too high for their business. Other than the price, the only other con is the support is only via email (this is the last time I had an issue which was a few months ago). They do not have a support contact phone line (in Australia at least) - so response has to be via email (which may lead onto a call later if it cannot be resolved by email). Which takes longer to resolve the issues.

I became Xero certified in 2016, I was very enthusiastic about the product at the time, and thought I would be building a practice using it. Unfortunately, the more I used it, the less well it worked for me, due to the reasons given above and more. I also find the Xero portal for practitioners unnecessarily complex and difficult to navigate. The company was always also assigning new account managers to me. I think I've met four or five in total. Xero frequently asked me for feedback and I provided it several times, especially about my discontent with their reconciliation process, which I consider inadequate to my needs as a professional bookkeeper, and which I had seen cause significant problems for business owners trying to maintain their own file. Though I repeated this feedback over the course of several years, it hasn't changed. I realize I'm just one customer, and I don't know if others feel the same way or not. Anyway, in the end, I didn't want to work with this issue anymore.

Transaction processing in the bank feed is, as they claim, very well set up. At the time I started using Xero, the company also seemed to provide some needed competition and an alternative to intuit in the small business accounting software space.

The other accounting software apps I use are QBO and Wave. Both, IMO, are better than Xero. Back to the bank feed -- Xero is unable to connect with a number of banks. In addition, the bank feed sometimes drops out transactions with no notice to the file owner or bookkeeper. Thanks to the lack of a reconciliation process tied to hard numbers, inaccuracies can pile up in the registers as a result. In addition, overall access to data in the registers is more awkward to accomplish than in either QBO or Wave. Editing transactions is significantly more complex than in QBO. The system of comparison between the "bank statement lines" and the account register was confusing at times. And there are odd glitches in the reporting (cannot recall all the details now, I only have one client left using this app) that I had to watch out for. Xero is a product that has some really amazing capabilities mixed in with real weaknesses.

I am happy, can be connected with my clients all the time, can prepare reports anywhere, anytime. I think the price for South Africa is a bit high

I like the product is easy to use, no need high knowledge of accounting, the person who never was doing accounting can easily manage this product

there is still missing a few things as inventory shall be a bit changed as people with two inventories in different places can not have two storages, there are few things that missing and can make it easier to work with

When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software could be so "all that"! I was introduced to it by a colleague who has converted the whole of her mid-size accountancy practice to it, and literally within a day and a half (which did include watching some of the short but very clear tutorial videos) I was not only up and running, but felt confident using it, finding my way around it, locating and fixing errors etc. It's literally that simple and straightforward. It's also incredibly stable - I think in 3 years it's only been offline (to my knowledge) 3 times, each for a very short period. I've also not found ANY bugs so far - almost unheard of! - and the support is fantastic, even though it's online.

Provided it's set up properly, Xero is probably the most friendly accounting software - to non-accountants that is - of any I've ever come across. Back in the 90's, MYOB revolutionised accounting software for small business, but Xero takes it to a whole new level, by removing so much of the data entry work that takes time, leaves room for errors and is in general a pain, when you'd rather be - you know, running your business. With Xero, it's up to the individual operator how much they want to automate their accounting transactions; if you want to, you can use the really powerful, but still simple tools to do a lot of the legwork for you. If you prefer to do it more manually, that's OK too - it's still simple and very quick and easy to use.

Xero is constantly adding and refining its software. Inventory control is an area I'd like to see strengthened, but that's already way ahead of where it was a couple of years ago. Similarly processing payments in advance. But these are relatively small niggles which for the majority of small businesses don't present any issue.

Xero has streamlined our operations, and simplified our record keeping, and notification of when bills are due for payment or invoices due for collection. The dashboard is fantastic for an overall picture. The reporting tools are excellent, and the ease of use is so logical and straightforward, that it's simple l to self-teach even for a beginner. On top of that when you have any questions the how-to guides are thorough in themselves, and support is excellent and very quick to come back to you with an in depth answer.

The ease of use is fantastic, and a beginner is able to self-teach quite easily with the fantastic guides and webinars that are available from Xero. The support is also exceptional and I have always had my queries answered in great detail and very quickly.

My main issue was that I would like to be able to create different delivery addresses on invoices that have one invoice address but different delivery locations, as it's important to specify. To workaround we write it in the body of the invoice, however with previous systems we have been able to enter multiple delivery addresses, for one invoice address and select the required one each time.

It has been great software that helped many business to grow with up to date, online financial information.

Xero has been one of the first solutions for cloud bookkeeping and accounting and has successfully competed with the likes of Sage and QuickBooks. It has probably the most other software providers that link directly with Xero over APIs.

Over the years there were some features that were requested and it took a long time for them to be implemented, also more and more features are additional paid for addons.

We came to Xero from Sage and has changed the way we manage our accounts, and helped the team be more productive.

customer service is great, even for an SMB like ours, we get good response times and knowledgeable people. the system is very easy to use and has great functionality for managing our sales and supplier invoices so that we can keep track of our cashflow accurately. Apps library is great and has everything that we need.

certain functionality around automation and AI is not there but can be added via connected apps.

Since I started using it, everything I have needed Xero for has been straightforward. It takes minutes to get a basic invoice setup and sent to a client, and not much longer to make a more advanced invoice. It is easy to connect to your bank account and reconcile incomings and outgoings. It is also easy to give your accountants access.Overall, Xero makes it easy for you to avoid mistakes, and very importantly it has plenty of functionality that will allow it to grow with a company, as you need more advanced features, they are there, often at little to no extra cost. Having Xero helped a lot when starting my business, by making handling my fiances and accounting clean and clear.

Xero provides a clean and straightforward experience. It has plenty of features for most use cases, but provides functionality that is easy for anyone to use from small business owners up. The integrations they provide, both with Open banking, and allowing you to give your accountants access, make it a breeze to correctly handle your finances and avoid time consuming mistakes come the end of the tax year.

Having used Xero for many years, there is not much that I have found that I don't like about the system. Sole traders may find the 20 invoice a month restriction limiting, but that only applies to the Starter subscription. The prices of the others are more than reasonable to validate upgrading which gets you unlimited invoices. On occasion there will be bank feed issues, at which point you might be left wondering why your balances don't match. Finding out there is an issue with the feed from your particular bank is not obivous, but can be found by clicking through to their "Why is this different" page. From my experience this is the only con, and it is quite minor.

Really good, does what it says on the tin (so to speak!), perfect for our use case.

Xero is very easy to use, it has a lot of useful features that make it stand out ahead of similar software

There isn't much that I don't like, but maybe some more customisation to the interface would be nice, to make things cleared to see when needed or to remove bits I don't want to see.

I use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business. In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis. At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.

I like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first). I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run. I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them. I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions. Being able to generate invoices and email them direct from Xero is great as it saves time.

It is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one. Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.

In particular, my experience with Xero has been beneficial in that it has enabled me to organize and manage all financial affairs of the branch in which I work without the need for a full-time accountant in the branch, as it allows me to prepare financial statements, pay bills, and organize payment dates myself.

I appreciate that Xero is responsive and simple to use for everyone, as it does not necessitate a great deal of prior experience. Once connected to the Internet, the user will be able to connect with all of his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and follow them accurately and professionally, as well as track and report on them. It is extremely adaptable to a wide range of requirements, including those of freelancers and huge corporations. Furthermore, it serves as a vital database for all financial data, as it will allow you to download documents and invoices quickly and easily, and also through the phone application, where it is sufficient to scan documents and invoices in order to enter information from them into the system and schedule payments quickly and easily. I particularly appreciate the reports that are generated by Xero since they are comprehensive in that they include all of the financial transactions that occurred during the time period under consideration.

there are no noteworthy issues. The issue of dealing with recurring payments does not operate as expected, as you must occasionally complete the procedure manually.

I have been using Xero for accounting for quite some time now, and overall, I am quite satisfied with the software. The best thing I like about Xero is how easy it is to use. The interface is intuitive, and the software is designed to be user-friendly, even for those who are not accounting experts. It makes managing my financials a breeze and saves me a lot of time. The software has a wide range of features and integrations that allow me to keep my business finances organized and up to date.However, the one thing that I do not like about Xero is its pricing. It is quite expensive compared to other accounting software in the market. While I understand that Xero offers a lot of features, I believe that the pricing could be more affordable, especially for small businesses like mine.Overall, Xero is a great accounting software that is easy to use and has a lot of features that can help streamline your business finances. While the price may be a bit steep for some, I believe that the benefits it provides are worth the investment.

I have been using Xero for accounting for quite some time now, and overall, I am quite satisfied with the software. The best thing I like about Xero is how easy it is to use. The interface is intuitive, and the software is designed to be user-friendly, even for those who are not accounting experts. It makes managing my financials a breeze and saves me a lot of time. The software has a wide range of features and integrations that allow me to keep my business finances organized and up to date.

However, the one thing that I do not like about Xero is its pricing. It is quite expensive compared to other accounting software in the market. While I understand that Xero offers a lot of features, I believe that the pricing could be more affordable, especially for small businesses like mine

Overall, my experience with Xero has been extremely positive. I found the transition to the platform smooth and straightforward. The intuitive user interface allowed me to get started with the software quickly without the need for extensive training. I’m now able to easily manage invoices, payments, and track expenses. The integrations with banks and payment apps enabled me to automate financial processes. The reporting and dashboards helped me make better decisions to grow my business. I'm very happy with choosing Xero as my accounting solution, and would recommend any startup to consider it.

What I liked most about Xero was its user-friendly interface. The dashboard is simple and streamlined, allowing me and my accounting team to use the software smoothly even without extensive accounting background. I also enjoy the mobile access on phones and tablets, enabling me to manage accounting tasks anywhere. Additionally, the seamless integration with other banking and invoicing apps is great. Overall, Xero is easy to use and helpful for handling the day-to-day accounting of my business.

What I liked least about Xero was the limited custom reporting options. While Xero provides many standard financial reports, the ability to customize reports or create more complex accounting reports is restricted. So sometimes I need to export data to Excel to build custom reports. It also lacks advanced support for inventory or manufacturing accounting. But overall, Xero covers my needs as a small business for now, and I expect the platform will continue improving over time.

It is a software that allows the automation of routine tasks such as bank reconciliation has freed up valuable time, allowing me to focus on strategic financial analysis and achieve better decision making. With Xero I can generate personalized reports and in real time it gives me a clear vision of the company's financial performance, which makes it easier to identify areas for improvement and growth opportunities. Honestly, it is a system that greatly facilitates my duties as Finance Manager.

Since I've been using Xero, I've really liked it, as it has proven to be an exceptional solution for optimizing our financial management. It has an intuitive and easy-to-use interface that allows me to quickly access key financial data such as balance sheets, income statements, and cash flows. It has an automated bank reconciliation feature, which is a real plus, because it saves us time and ensures the accuracy of our financial records. It has characteristics that are key to our objectives.

Xero is an almost perfect system, because it can have limitations in terms of customization. Some of the advanced reports and features may require technical knowledge or expert assistance. Another disadvantage is its integration with other business systems, which can be difficult in some cases and cause data synchronization difficulties.