All The Salon App Reviews
1-13 of 13 Reviews
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Claire
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Super salon app!
Fantastic, the team are brilliant and so helpful. The app is easy to use, easy to train others to use and has so many options for supporting businesses in different ways, the txt reminders are my favourite. We have seen a huge improvement in the number of no shows or forgotten bookings from this.
PROSWhat I like most is the support network around salon app, always available with an online help tool bar too. I can access the platform anywhere with any device and it’s extremely easy to use. Also showing gross and net figures really help in forecasting for the business.
CONSThere is nothing that I can think of. Salon app is a brilliant tool in my business.
Reasons for switching to The Salon App
Updated, better software.
Vendor Response
Hi Claire, thank you so much for your review. We are so happy we've been able to help your thriving business and you choose to work with us. Always here to help with anything else you might need
Replied April 2023
Sam
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Salon app review
Easy to use to book appointments, cost is good, text reminders are great and like that someone is at the end of the phone if there’s a problem.
CONSDoesn’t easily show cancelled appointments instantly… for some reason they only show after the appointment date that has been cancelled, you have to find them in reports which makes it a long process. Would like a daily notes area for each stylist . And would like to be able to amend prices of bills prior to check out… eg add a discount at time of booking. When transactions are voided it would be expected that loyalty points and account balances return to previous as well but this seems to have to be manually returned to previous…. Which again you have to remember to check!!
Reasons for switching to The Salon App
Liked the salon app features
Vendor Response
Hi Sam, thank you so much for taking the time to review, great to see the system works for you and we've been able to help. Thank you for your feedback, as always we will take this into consideration for future development to improve the software for you more.
Replied April 2023
Julie
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
The best Customer service
Brilliant service from the team!
PROSWe have used this company for many years and they are always at the end of the phone. I have been known to call many times in one day and it’s never been an issue always happy to help!
CONSCertain reports are in the process of being added but that is the only thing
Vendor Response
Hi Julie, thank you so much for taking the time to review. Glad to see you enjoy working with us, the feeling is mutual and always happy to help
Replied May 2023
Lisa
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The Salon.app Review- fantastic software.
It is now the perfect software, I’m struggling to think of any negatives. They really have developed it so much in the last few years that I cannot think of anything I would change. They listen to you when you make suggestions of improvements. [sensitive content hidden] are always super friendly when you phone and make you feel valued as a customer.
PROSIt’s easy to use, aesthetically pleasing and [sensitive content hidden] give great customer service!
CONSThe only thing I can think of is sometimes changing the rota can take me a little bit of time but that is more because I do not have to change it often so have think more about it.
Vendor Response
Hi Lisa, thank you so much for your lovely review. It's been a pleasure to work with you over the years and adapt the software for you as your business has changed. So pleased you have been enjoying the latest development, more to come!
Replied April 2023
Rebekah
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
We have been using the Salon App for many years and are delighted with it!
The benefits of the Salon App are being able to run and manage my business with ease. The app is incredibly user friendly and having the ability for my clients to book online is also a great feature.
PROSThe Salon App is incredibly user friendly. Being a very busy Salon I wanted a product which would be fast and efficient and the Salon App is just that. Any queries I have the team are on hand to help and resolve anything fast. The various functions it provides makes assisting our clients streamline and professional. I would highly recommend this service to other Salon owners.
CONSI have to say that any time I have asked if a function is available it either was and I didn't know or it is something the team have been working on and in no time has been launched.
Valerie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Planning your salon or spa effectively
Probably one of the most professional, productive and energetic companies i have ever worked with, always thinking outside the box on ways to grow my business
PROSVery approachable, The communication between the team at salon App and my team is amazing always, helping even the most inexperienced team member to get the best possible outcome at all times
CONSI don’t think I dislike anything as if I have any problem, hey will help and assist
Reasons for switching to The Salon App
I k ft he company, however It was their integrated software, I don’t think is still available,
Vendor Response
Hi Valerie, thank you so much for your lovely review. Always a delight working with you and your team
Replied May 2023
Matthew
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great salon software
Top notch company, easy to deal with, very reliable and ethical.
PROSIt works on any new or old computers, web based so will not need software upgrades. Continuously adding new features.I get more info with less effort.Wages are so easy.I can access my system from my phone.
CONSNothing to complain about, it is that good.
Reasons for switching to The Salon App
Reliability and cost
Vendor Response
Hi Matthew. Thank you for taking the time to review, so happy to see we are able to help you in the running of your business. It is a pleasure to work with you
Replied May 2023
Tim
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great user friendly system
Great from the first demo call, always available and helpful with everything we have asked or needed. great team to work with
PROSSo easy to use, once set up very little can go wrong. nice to be able to see everything remotly
CONSNothing really, I guess we could all come up with bits we would like but have to say so far the team have listened and acted where possible
Vendor Response
Hi Tim, thank you so much for your review. So pleased to be working with you and that you enjoy it as well.
Replied May 2023
Victoria
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Butler and Lawler
Very good ~ excellent customer service too!
PROSI like that the salon app can be customised to suit your business, it’s fast and efficient.
CONSWe don’t have any issues with the salon app
Reason for choosing The Salon App
Transparency ~ the costing was very reasonable and black and white to understand.
Vendor Response
Hi Victoria, thank you so much for your review. So happy to see the software works for your business.
Replied April 2023
Gordon
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The best salon software available
Fantastic. Easy to use and totally first class almost faultless support!!
PROSIt's easy functionality. Clear precise and simple.
CONSBeing cloud based it relies on good Internet or WiFi connections
Vendor Response
Hi Gordon, thank you so much for taking the time to review. So pleased to see you enjoy using the system and we are able to help you
Replied May 2023
Hannah
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Salon App
Excellent- the support during set up and the continued customer service support is exceptional!
PROSEase for client booking, saves management team time with report generating and clear for staff to see their column and activity
CONSSome reports however Salon App are active in taking feedback from their users/customers which is fantastic
Vendor Response
Hi Hannah, thank you so much for your review. It's been great getting you on board and started with the system, so pleased to hear the last few months have gone well for you. Looking forward to much more and getting you using even more aspects of the system over time!
Replied April 2023
Sonja
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great product, superb customer support!
Great from beginning to end! 10/10
PROSEase of use, great team of specialist to help with use of system , quick customer support
CONSPlease create an easier way to do salon marketing, maybe create some formats, where we just paste and copy!
Reason for choosing The Salon App
As explained
Reasons for switching to The Salon App
Old fashioned, no online booking
Nic
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great product
Ease of use, great quality, amazing support
CONSNothing. Give it a try. Nothing is too much trouble
Vendor Response
Hi Nic, thank you so much for taking the time to review. Happy we are able to help you and that you enjoy using The Salon App
Replied May 2023