ECAT
About ECAT
Most Helpful Reviews for ECAT
1 - 5 of 26 Reviews
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Standard of performance audit tool
Ease of use Visibility of reporting Quick turnaround on amendments
CONSnothing
Richard
Facilities Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Noonan ECAT user
One system that can be used to answer a wide variety of our client's needs. Very attentive support function who have assisted in adapting the system to accommodate new requirements.
PROSThe basic system is easily adaptable to multiple uses. Can be used as a compliance tool as well as monitoring standards.
CONSReports don't download conveniently into Excel. Reports with wider detail of information about audit results which could be filtered and manipulated in Excel would be more helpful than the limited range of reports available.
Vendor Response
Hi Richard, thank you for your review. As you know over the years of using ECAT, we put a lot of emphasis in supporting our clients and using our knowledge to come up with solutions which work for them, so I am delighted to hear of your positive experiences. As you will also know we are consistently looking for areas to improve which is why users are now able to export reports into a Word document as well as PDF and Excel. However, we do understand that some of our reports are not the most `excel friendlyÂż but we do hope that users are able to access the desired information through our other range of reports. Happy to reach out and discuss this further. Thank you again for your kind words.
Replied February 2019
Garrett
Architecture & Planning, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
ECAT review
ease of use on site simple to input data
CONSdifficulty extracting the 'EXACT' info I need
Vicky
Facilities Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Uncomplicated, convenient and delivers results!
Cost savings and time savings. Centrally as mobilisation costs are low, unit based savings from convenient auditing and fast reporting.
PROSThe convenience of a web based app that works on multiple devices across various operating systems. Ease of use for the end user, which means on-site training isn't required. Ability to personalize the system to cater for very specific contractual needs. Fast response rate provided by customer support team.
CONSOverall the reporting suite is very good, but due to the complexity of our contracts, we required extensive reporting capabilities. This is,t necessarily a negative as we have been able to work together with the team to build suitable reports.
Patrick
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Fast, effective and to the point. The ECAT team understood what we needed and delivered in days
Information access, efficiency, instant information distribution, Altitude reporting, Trending analytics, root cause identification, trace-ability,
PROSIt is very intuitive and simple to use. No real training required for the users. Easy and accurate configuration capabilities. Handles our most complex audits down to our simplest check lists. The support turnaround time is spectacular.
CONSCould do with one or two more modules although I am told they are in the pipeline. Not as strong on templates