Zoho Analytics
About Zoho Analytics
Awards and Recognition
Zoho Analytics Pricing
Free for 2 users, 10,000 rows Basic (2 users, 0.5 million rows) USD 30 /month Standard (5 users, 1 million rows) USD 60 /month Premium (15 users, 5 million rows) USD 145 /month Enterprise (50 users, 50 million rows) USD 575 /month
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Business Intelligence Tools
Most Helpful Reviews for Zoho Analytics
1 - 5 of 280 Reviews
Ripon
501 - 1,000 employees
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
I recommend Zoho Analytics for all!
Alejandro Enrique
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Data analysis made easy with Zoho Analytics
As technical support to customers via telephone is essential to analyze all those metrics with which we can determine the current status of the operation and each of the consultants who operate in it, indicators such as average operating time, level of service, level of attention, incoming calls, answered and abandoned calls are examples of the many metrics that we can analyze with Zoho Analytics and which in a single dashboard is possible to view in order to determine the direction or adjustments to be made by the administrative staff, this tool provides details and accurate predictions of your business unit.
PROSThere are many tools to analyze data but when looking at the features provided by Zoho Analytics I can highlight its wide and diverse ability to import data through its connectors, these data are analyzed with its powerful BI processes also based on ZIA (Artificial Intelligence) providing details and highly accurate forecasts; All of the above is complemented with an impeccable and detailed visualization, in addition to this, with a perfectly organized dashboard and strategically located KPIs, this allows the work group or external staff that addresses such reports to see the most concrete details in order to make future operational decisions.
CONSOn a monthly basis we analyze the historical traffic of incoming, answered and abandoned calls in our operation, this data is imported in csv format and generally exceeds 250 thousand records; we have detected at the moment of importing this information a notorious slowdown of the tool and even being blocked for several seconds although after visualizing the information already in the tool this behaves with total normality, we make use of it to make the traffic forecast for the next month and thus to dimension the personnel and the schedules to achieve the greater attention of calls in some ranges of hours.
Ripon
Education Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
It gives users with robust security measures, including role-based access control & data encryption.
Zoho Analytics offers a range of extensibility options, including the ability to connect to a variety of data sources, including databases, cloud applications, and other applications.
PROSZoho Analytics provides me with complete customization options, allowing them to tailor reports and dashboards to our own preferences.With an intuitive drag-and-drop interface, users of all levels of experience can quickly create complex reports, dashboards, and analysis.Zoho Analytics provides features such as integrated ETL (extract, transform, load) processing, predictive analytics, and AI-powered analytics.
CONSZoho Analytics has limited customization options for more advanced users, such as the ability to create custom formulas or the ability to customize the look and feel of reports and dashboards.Zoho Analytics does not currently support connecting to all data sources, such as NoSQL databases or unstructured data sources.Zoho Analytics can be difficult to scale due to the need to purchase additional licenses or upgrade to a higher-tier plan.
Reason for choosing Zoho Analytics
Zoho Analytics is one of the most cost-effective solutions on the market, with plans starting at just $20/month.
Reasons for switching to Zoho Analytics
sometimes bug problems found
Diana
Civic & Social Organization, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
3
Reviewed October 2017
Easy to use but the reporting section is cumbersome
Zoho is easy to use and has a short learning curve. The staff in our office learned to use it in a very short time and the functions that we use it for is quite complicated. It has various features that make it easy to use and understand.
CONSIt quite often runs slowly. One day you will be doing one of the functions and the next day it won't work correctly, then the next day it might be working again. The reporting in the system doesn't seem to work correctly so we had to program a work around it which is somewhat cumbersome. We do our billing from this program and it is very awkward to print because you have to go into each invoice separately and print them individually. We have had to create other reports but Zoho limits it to 300 records so we had to divide the report up into three sections and print each section separately. I would say that the reporting is the worst feature. Also, occasionally Zoho will update something without informing us, this will often effect the functionality of the program.
Armando
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Zoho Analytics
The best thing about Analytics is that it connects very well with several data points and it can report on fields that would otherwise be unavailable.
CONSIt is not as user friendly as other reporting tools and not as intuitive.