As technical support to customers via telephone is essential to analyze all those metrics with which we can determine the current status of the operation and each of the consultants who operate in it, indicators such as average operating time, level of service, level of attention, incoming calls, answered and abandoned calls are examples of the many metrics that we can analyze with Zoho Analytics and which in a single dashboard is possible to view in order to determine the direction or adjustments to be made by the administrative staff, this tool provides details and accurate predictions of your business unit.

There are many tools to analyze data but when looking at the features provided by Zoho Analytics I can highlight its wide and diverse ability to import data through its connectors, these data are analyzed with its powerful BI processes also based on ZIA (Artificial Intelligence) providing details and highly accurate forecasts; All of the above is complemented with an impeccable and detailed visualization, in addition to this, with a perfectly organized dashboard and strategically located KPIs, this allows the work group or external staff that addresses such reports to see the most concrete details in order to make future operational decisions.

On a monthly basis we analyze the historical traffic of incoming, answered and abandoned calls in our operation, this data is imported in csv format and generally exceeds 250 thousand records; we have detected at the moment of importing this information a notorious slowdown of the tool and even being blocked for several seconds although after visualizing the information already in the tool this behaves with total normality, we make use of it to make the traffic forecast for the next month and thus to dimension the personnel and the schedules to achieve the greater attention of calls in some ranges of hours.

Zoho Analytics offers a range of extensibility options, including the ability to connect to a variety of data sources, including databases, cloud applications, and other applications.

Zoho Analytics provides me with complete customization options, allowing them to tailor reports and dashboards to our own preferences.With an intuitive drag-and-drop interface, users of all levels of experience can quickly create complex reports, dashboards, and analysis.Zoho Analytics provides features such as integrated ETL (extract, transform, load) processing, predictive analytics, and AI-powered analytics.

Zoho Analytics has limited customization options for more advanced users, such as the ability to create custom formulas or the ability to customize the look and feel of reports and dashboards.Zoho Analytics does not currently support connecting to all data sources, such as NoSQL databases or unstructured data sources.Zoho Analytics can be difficult to scale due to the need to purchase additional licenses or upgrade to a higher-tier plan.

Zoho is easy to use and has a short learning curve. The staff in our office learned to use it in a very short time and the functions that we use it for is quite complicated. It has various features that make it easy to use and understand.

It quite often runs slowly. One day you will be doing one of the functions and the next day it won't work correctly, then the next day it might be working again. The reporting in the system doesn't seem to work correctly so we had to program a work around it which is somewhat cumbersome. We do our billing from this program and it is very awkward to print because you have to go into each invoice separately and print them individually. We have had to create other reports but Zoho limits it to 300 records so we had to divide the report up into three sections and print each section separately. I would say that the reporting is the worst feature. Also, occasionally Zoho will update something without informing us, this will often effect the functionality of the program.

The best thing about Analytics is that it connects very well with several data points and it can report on fields that would otherwise be unavailable.

It is not as user friendly as other reporting tools and not as intuitive.

Overall, Zoho Analytics is an excellent choice for businesses looking for a robust business intelligence platform. It provides an intuitive user interface, a wide range of data sources, and a high level of customization.

Zoho Analytics is an incredibly intuitive and comprehensive business intelligence platform, providing advanced features such as AI-powered insights and automated insights. The user interface is easy to use and the platform is highly customizable, allowing users to create custom reports with minimal effort. In addition, the platform offers a wide range of data sources, making it easy to connect to various databases and external sources.

While Zoho Analytics is a powerful tool, it can be quite costly. Additionally, the platform can be overwhelming for users who are not familiar with business intelligence tools.

Simply, we have transform the routines of our organization, report for board and department, share information with suppliers and customer, etc. Analytics is the in the core of the company

It is easy the deployment in one complex organization. Easy integration between several apps (Salesforce, projects, excel tables, automatic alert and report, etc.

We should integrate easily with SAP IMprove the order of the report, pivot, and dash board.

We currently use it to manage data around interpreter usage in various industries such as Health, Justice, Government.

Click through capability and the ability to drill down in the data.

Not much, yet to find something apart from a few bugs (that I am sure will get fixed), that really annoys me.

I like the product and it works for our current need. I hope that they (and Linkedin) get an integration set up soon as that is the one thing we are missing but Facebok and Google and analytics had great native integrations.

It is low cost and allows us to set up boards easily with lots of room to customize.

I did require the help of a developer to get some information into the product as I have only some experience in dashboard creation. Help is good if you have a specific question and usually responded within an hour or two.

Data visualization, data analysing and report delevery are simplified with this software

Good Price and it intégrantes many other cloud bases tools

I didn't face anything wrong using this service

It is an intuitive and easy-to-use platform that has allowed me to efficiently analyze data and make more informed strategic decisions for my company.

This platform is a complete transformation for me and my company. I can import and combine data from different sources, even from databases behind firewalls, without any problem. Plus, I can create powerful custom reports in minutes, with no technical knowledge or IT help required.

There is an initial learning curve to get familiar with all of its functions and features. However, once this stage is passed, the possibilities it offers far outweigh any inconvenience.

Zoho Analytics is a great product; non-profits often don't have large budgets for analytical tools.. so Zoho was able to provide premium insights at very respectable prices. Additionally, Zoho has a great support team that allows for timely resolution of issues and questions. Zoho is relatively new product, so features & updates are being released somewhat regularly.

Excellent Software: - Has many/most of the features tableau / DOMO have (charts, graphs, connectors, filters, app availability). - Very easy to teach non-analytical users how to use. - Extremely inexpensive (I think something like 15-25% of the cost of top-of-the line industry products).

There's some areas that could be a little more developed: - Drill down in charts could better - Communication / collaboration isn't available within the app - Additional options for dashboard layout / design (to make creative better looking analytics).

First rate. A larger organisation with petabytes of data will not be servefd by this tool, but SMEs wish to pull data from Zoho CRM, Google, Quickbooks, etc. etc. get everything they need out of the box, plus more.

We obtain Zoho Analytics as part of our Zoho One suite. I did not expect much from the solution, seeing it initially as an 'add-on'. However, after using it to pull data from eight different sources and present activity reports and dashboards - including those we can expose directly to our customers, I was sold. This beast packs almost everything an SME will want for analytics, and then more. In addition, the support services from Zoho are second to none.

The speed of dashboards and charts when displayed externally in presentations (yes, you can embed and brand your content into continually live products) is a little slow - it can take 10-15 seconds for a chart to come up. There is a limit to the number of SQL tables that can be called upon each other (a depth of three), though this can be overcome by writing tighter SQL statements.

We're very happy with Zoho Analytics as our data & reporting tool. We're already using a Zoho environment so it was relatively easier to set up, and didn't cost a whole lot extra. We use it company-wide for stuff like quality reporting, stock reports, and monitoring sales activities. It works well 95% of the time, and when there are issues, these are usually pretty easy to fix. All in all, it's a great tool to have for anyone who relies on data

It easily has all the features of much bigger BI tools like Power BI or Tableau, but for a fraction of the cost. The embedded reports, in particular, are very helpful. We've used these to integrate data into our workspaces to have access to real-tme data without having to check manually.

We run into issues with data connections every now and then, where charts stop working because of a minor change with one of the sources, and we have to then fix it manually. It'd be good if there were auto-fixes for these as they're very straightforward issues most of the time.

Excellent overall experience. The simplicity but power of this software is great. The ability to customize reporting to fit our company's ever changing needs is amazing. We're able to build reports, gather data, sort data and export reporting that's relevant and easy to use. The flexibility of the product allows us the freedom to change our reporting instantaneously in order to keep it relevant to our needs, which is extremely important to us in our industry.

This software is simple to use even for someone who is not software savvy. It is highly versatility in its applications and customization is simple. We have made numerous custom reports for our District Managers to use on the go to help them manage store performance and goal achievement. Creating customer reports is simple and easy to do.

So far I haven't had any issues with the software so I have nothing that I do not like.

Fantastic product, especially within the Zoho One suite.

It's not INCREDIBLY easy-to-use, but it's fairly straightforward. The price is just unbeatable, especially for giving multiple users access to create their own dashboards. The Zoho One suite is such a good bang for its buck. Integrates fairly well, especially within the Zoho Suite.

It's silly, but I wish the UI was a little prettier and less clunky (though the dashboards actually look pretty great). I wish the tutorials for SQL were a little more fleshed-out

Our customers really love the ZOHO Reports . In addition we are able to wrap up all the data into enterprise reports. We also used ZOHO Reports to create an email newsletter of KPIS and we created nearly 8,000 ZOHO Reports KPIs. A great software product.

We create our own dashboard reports that we email to customers. The data that we use is very complicated to put together and hard to communicate. Using ZOHO Reports we are able to make a lot of different types of reports that communicate the information perfectly. In addition we integrated ZOHO Reports with ZOHO WIKI, ZOHO CRM, and ZOHO Creator. All the reports and data exchanges worked perfectly between all the applications.

We really like ZOHO Reports. Overall there was not much not to like. I don't have a comment for this section.

It is helping my team and my organization to create the dashboards and application under the limited budget. Apart from that, the UI and UX experience are apparently fantastic. Overall, a good tool with lots of amazing funtionalities.

The best thing about Zoho Analytics is that it is pretty easy to set up and use. Also, we can create the dashboards using this tool and customize them according to the needs of the user. We can easily integrate other third-party applications especially the Zoho software with this platform and sync the data between them quickly.

This tool has lots of limitations in its features and there must be some more flexibility to make this platform more competitive.

Obtain data automatically from almost any source. Easy to create reports. The way data is presented—in pivot tables, charts, etc.—helps increase employee and business efficiency.

It enables us to import several Excel sheets, connect the data table, and build sophisticated reports. It allows us to create superb drill-down dashboards. It helps me to monitor activity for certain marketing tasks and observe what my sales staff is up to.

The Zoho analytics mobile app is difficult for me to use, and notifications frequently arrive late. There is no option to automatically share a report to Google Drive, Dropbox, FTP, or Zoho Workdrive.

It provides the opportunity to generate visually attractive and dynamic reports, which allow us to represent and analyze data efficiently. Its use in data analysis and interpretation is extremely useful and essential.

It is a very easy to use platform, both for users with a lot of experience in data analysis, as well as for beginners. It also allows you to connect data from a wide variety of sources. It is easy to create, customize reports and share them quickly. It has a wealth of integrations that significantly boost productivity.

I would like to make the connection process with some databases faster.

Sometimes our campaigns do not reach to the people we desire, or sometimes that doesn't get opened. That forbids us from taking our promotions. Zoho Analytics helps us to rectify these errors and we can automatically reschedule the campaign for them. It has been very helpful to get the response of our campaign that helps in boosting our business.

I basically use Zoho Analytics to analyze our official email campaigns. It shows everything. The most amazing part of it is that it shows everything using infographics which is very easy to undertsand. It allows us also to find the bounced messages which helps us to prevent it from happening on the other campaigns. Zoho Analytics has eveything that a analysis tool has.

We were wondering the services to partner with and our developer suggested Zoho. The integration process was a hustle specially to connect our domain on it. It was because we had basic knowledge. Once we told about this issue to our developer, the very next moment it was all ready. Eversince, there is no any sad times using the analytics.

its helpful will the service desk software

yeah they must just keep the previous build dashboard with the new builds

when the DB serice breaks from snapshot restores, but cant say if it a anaytlics issue or windows

Overall I really love this product and it has given us the ability to run reports and create insights into Data we had on-premise and in the cloud.

By far most favorite feature is the ability to integrate so many different data sources into this product. We were able to integrate our on-premise ticketing system and create dashboards, reports and trend analysis with a few clicks of the mouse.

The only "concern" I have is the software does not look like it is easily scalable to handle a large number of users. Currently we're only using it for a few dozen of our upper management to run reports.

We track numerous items in Zoho, ranging from employee productivity to lead tracking and generation. I can literally pull any report I want and it's done instantly. Love it!

The reports are so very easy to manipulate. They criteria listing is very straight forward and does not require previous experience to operate. I have never run into an issue with the reports feature.

Honestly, there isn't much not to like. The reports section works well and is very easy to navigate.

Zoho Reports is used as the primary reporting tool for the projects at our consulting company. The team of more than 30 consultants use Zoho Projects to manage multiple projects for private and public sector. The interface between the two applications is seamless and stable, we also use extra Zoho Reports static tables (with non transactional data) and we plan to include connections to other data from our ERP.

We ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers. We like the distinction between standard and user filters.

A short of programmability would be great like conditional formating, hyperlinking.