It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

Sometimes there can be too many options or options that aren't explained well.

Really satisfied with Louise Engel's customer service.

Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.

In addition there is lots of flexibility in choosing the appropriate plan in terms of the number of projects and users.

If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.

Many tools are available, user interface is clean and very easy to use and customer support is very responsive.

It's been a great experience so far, everything is working smoothly, many tools are available, user interface is clean and very easy to use and customer support is very responsive.

I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel.

Excellent support desk help. SENSITIVE CONTENT] was able to understand my root challenges based on symptoms reported and as very effective in resolving that.

She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.

Not having the capability to import SVN. Dump files into our new repositories on our own directly from the command line.

Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations.

Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight.

Easy to keep track of your ongoing projects. Repositories for your projects are also a plus being able to see an issue asociated revisions of your code.

I'm using it for bug tracking and project management. Its simplicity is really great.

Overcomplicated for what we need. But it does the job for simple things, and I had a really good experience with customer support quickly fixing a bug.

As a whole is a fantastic product with neat hooks to help desk features.

The communication between the costumer and the company is very good. If you have any questions or problems you will get an answer right away.

I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.

Very pleased with the service - no performance problems and everything integrates and works nicely.

I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.

Support from Ema was fantastic, even when I was suspending my account. Product offers good features vs. cost, easy to use.

To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.

Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information.

They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Both Cloud and On-Premise hosting options are available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing.


Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily progress and generate customizable reports with simple and advanced charts.


Planio also offers communication tools to share project updates using blogs, emails and team chat features. Other features include knowledge management, integration with Git and SVN repositories, time tracking and help desk management.



File Management

Optical Character Recognition

Milestone Tracking

Messaging

Status Tracking

Idea Management

Gantt/Timeline View

Real Time Synchronization

Projections

Resource Management

Content Library

File Recovery

Full Text Search

Offline Access

Document Classification

Version Control

Project Time Tracking

Agile Methodologies

Supports Scrum

Bug/Issue Capture

Percent-Complete Tracking

Two-Way Synchronization

File Sharing

Traditional Methodologies

Time & Expense Tracking

Code Review

Subscription based pricing and an entirely free plan.

We offer free 30-day trials for all plans. All of our plans can be canceled on a monthly base.

Issuetrak vs Planio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons