I like Assembled for its intuitive and easy-to-navigate features. It allows me to have complete visibility over my team, especially since we are all working remotely.

I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break.

It has been great, Assembled team really cares and are always ready to help.

As a small management team this tool allows you to set up quickly and not worry about if it is working.

It's also great for fielding, tracking and managing PTO requests from a quickly growing team.

We liked that Assembled had all the integrations we were looking for and the features our business needed without being overly complicated or requiring a long commitment to get it up and running.

The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help.

I I also don't like not being able to move tasks up and down on the schedule.

I find difficult with the real-time tab sometimes because of the status not syncing properly.

Great product that is backed up by an even greater support team.

Very intuitive to learn. The team is constantly making improvements and adding features, so the software is getting more useful.

A lot of tools can create schedules, but I don't know of another tool out there that helps plan the operations of a world-class support team.

Adding and editing time blocks is a bit clunky to me.

We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.

Assembled - Save time, Quality of life and meet a support team that has your back.

Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily.

Once that integration is done, all of our wildest dreams will come true.

Lovely group of people to work with. The API is incredibly powerful, giving my team the ability to build custom solutions to solve the meatiest of problems in the scheduling and capacity spaces.

I can honsetly say that Assembled has turned this whole experience by 180 degrees. In a very very positive way.

Support is really good and everyone that works in Assembled is super nice and always willing to help. A fantastic piece of software, overall.

Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk.

The only thing that bothers me is the missing feature of finding the invoices within the platform. The invoice does get send to you, so you can always find it in the email.

It's very usable and fast. I couldn't find anything at fault with this app.

It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules.

Assembled helped us thanks to its amazing forecasting, which has proven to be extremely accurate, and how robust the scheduling options are.

We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat.

I haven't found any aspects that I don't like about Assembled yet.

The features are easy to understand and navigate and the reporting helps me paint a picture of my team members' adherence.

User friendly and can be navigate easily as a user.

The software is really easy to use, looks great and doesn't disrupt our support agents. It fits in seamlessly with their day-to-day operations, which is a game changer.

A powerful tool that's easy to implement and use.

The tool is newer, so the UI can be a bit confusing. There's also a bit of a learning curve when you start using it.

For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.

The main benefit I get from Assembled is the ability for the whole team to have visibility on who's doing what and when. It makes it super easy for keeping the whole team organised.

EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately.

This is basically like hubspot but without the expensive price tag. You'll probably get everything you need and more.

Engagebay - an amazing all-in-one CRM you can ever think about.

Really easy yo use, perfect for tacking deals and clients.

The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently.

Great ease of use for the creation of campaigns. The workflows allow automating manual activities that speed up your work.

One platform for marketing, sales and support for affordable price with excellent customer service.

Customer service was amazing and the platform was suprisingly so easy to use.

A pleasure to work with, really want to do anything thy can to help you out.

It’s hard to edit email Templates and landing pages.

Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.

We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.

It is amazing to me how feature-rich the platform is at the cost.

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned.

More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Engagebay is well suited for our small business which is developing rapidly.

The suite of tools is good and the fact it is integrated with many tools in one was helpful. It did however have issues.

Easy of use, easy of implement, easy of integrate.

It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.

It's automation and landing page feature are excellent.

I have tried this and am very happy. It is easy to integrate with apps.

Landing page templates are very limited at the moment.

I love the landing page builder and ability to import a URL and basically create any type of landing page. This makes creating funnels super easy.

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

The product is easy to use and the customer support is great.

The software is great and very much extendable with API and other customization.

Being an all-in-one CRM, it helps me club various activities at one place and engage with them seamlessly.

Very fewer options in templates where we can drag and drop.

Highly efficient and effective software. Great CRM to use for Marketing, Sales and Lead Generation.

Great, customer service fixes problems / questions right away in the chat.

Affordable with Great Features and Outstanding Customer Support.

You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Most important features for my business are the intuitive click-and-create automations, which eliminate the need for a small sales management team.

Pricing is fair for what you get too and I also really like the file repository feature that bigger marketing teams will really appreciate.

CRM system that takes care of all your needs and with the great support from the Engagebay Team. Fast, efficient, effective and easy to manage.

Software is overall nice some features are missing and some on the current ones are limited but overall its very easy to use and hope to see where the software goes to into the future.

US Dollar

Assembled is a workforce management platform designed to help businesses of all sizes schedule and manage resources on a centralized platform. Administrators can utilize forecasting capabilities to predict staffing demand, automatically forecast holidays based on previous year's data and include outliers or adjustments in queues. 

Features include staffing timeline, filtering, permissions management, custom staffing calculations, time-off management, calendar and more. Managers can create or edit schedule templates, register events according to different groups, configure different timezones on templates for distributed workforce and more. Additionally, it offers a team management module, which lets businesses track agents' queues and statuses in real-time and report on productivity, schedule adherence and performance. 

It facilitates integration with several third-party applications such as Zendesk, Kustomer, Intercom, Salesforce, Gladly, Slack and more. Pricing is available on per agent per month basis and support is extended via a knowledge base.

LongDescription

Shift Swapping

Variable Workforce

Timesheet Management

Labor Forecasting

Skills Tracking

Performance Metrics

Time & Attendance

Budgeting/Forecasting

Time Off Management

Employee Database

Automated Scheduling

Contractor Management

Reporting/Analytics

Employee Scheduling

Calendar Management

Availability Management

Chat

2-10

11-50

51-200

201-500

501-1000

Assembled

In Person

Live Online

Documentation

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime.


Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.


EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.



Support Ticket Management

Engagement Tracking

A/B Testing

Signature Management

Content Delivery

Cataloging/Categorization

Lead Notifications

Sales Analytics

Forecasting

Multi-Channel Marketing

Personalization

Social Marketing

Meeting Management

Internal Chat Integration

Email Monitoring

Real-time Scheduling

Mobile Alerts

Online Forms

Lead Engagement

Lead Capture

Performance Management

Document Storage

Mass Texting

Proposal Generation

Access Controls/Permissions

Activity Tracking

SEO Management

Leaderboards

Transfers/Routing

Data Synchronization

Customer Segmentation

Subscription Management

Progress Tracking

Drip Campaigns

Real-Time Monitoring

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Workflow Configuration

Task Scheduling

Multi-Account Management

Real Time Editing

Marketing Calendar

Client Database

Group Scheduling

Confirmation/Reminders

Automatic Call Distribution

Calendar/Reminder System

Lead Distribution

Multiple Site Management

Site Search Tracking

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Call Recording

Offline Form

Audience Targeting

Automated Publishing

Goal Management

Call Management

Customizable Fields

Automated Routing

Churn Management

Call Center Management

Call Disposition

Progressive Dialer

Template Management

ROI Tracking

Data Import/Export

Email Tracking

Email Campaign Management

Win/Loss Analysis

Campaign Planning

Call Routing

Customer Support

Lead Generation

Email Templates

Subscriber Management

Account Alerts

Contact Management

Lead Verification/Validation

Content Management

Visual Notifications

Form Builder

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Proactive Chat

Sales Reports

Transcripts/Chat History

Call Scheduling

Routing

Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially)

Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially)

Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)

Assembled vs EngageBay CRM

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Product Demo & Screenshots

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