Bandwidth vs Salesforce Service Cloud
Bandwidth has 128 reviews and a rating of 4.57 / 5 stars vs Salesforce Service Cloud which has 754 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.
- The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.
Cons
- Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.
- If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.
Pros
- Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
- I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
Cons
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
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