CallSource vs Talkdesk
CallSource has 195 reviews and a rating of 4.38 / 5 stars vs Talkdesk which has 724 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.
- I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.
Cons
- We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.
- One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.
Pros
- Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
- For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.
Cons
- There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
- When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
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2024
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