The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.

Detailed training from the team has really been outstanding.

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer.

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone.

Ownership of the account manager is fabulous. Support for initial training is also very good.

We are hopeful of the Zenoti partnership as we use that program as well.

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Still has limited functionality. Agents cannot monitor them selfs at all levels.

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

It has been a good experience and the team has been very responsive and able to solve any issues right away.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Amazing product, great support team and excellent dashboards.

Easily integrated with SugarCRM  BPM360 that we use.

The ease of use is the best thing that we liked about the product.

I has integrated well with our CRM and has been easy to use and change as needed.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Time to time service , good support , nice communication.

The versatility and adaptability of this system is super. Customer service is always responsive and helpful.

They are the best value for the money without the big price tag.

Just login with any social account and no downloads required. Wonderful platform for virtual team meetings.

The features all work just fine but there are better products on the market that more people are already integrated with.

I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.

My over all experience with using Go To Connect has been absolutely fantastic and could not recommend it enough.

We are very happy with our change over to Jive. The on-boarding support team was very good too.

This product has allowed us to easily grow our company and expand our customer service coverage.

Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed.

I was shopping for a phone system when Jive bought our old carrier. We were very dissatisfied with our old carrier but Jive soon changed that.

I love that its simple and clean interface. I love that I can use it to call Worldwide.

Jive Voice is easy to use and came with instructions to start and all needed equipment was shipped and easy to install.

It is easy to use and is reliable. I haven't had outage problems in the 2-isb years I've used the service.

Jive has so many options and features. The UI is fantastic and intuitive.

Limited access given by company meant having to wait to use software.

First off, GoToConnect is simply a great product. It does what it does well and without issue.

It's hassle free and easy to get started. The quality and clarity of video and audio calls is good.

Voice quality is excellent. They have capability of voicemail and forwarding phone numbers all in the admin panel.

Moving to GoToConnect just before COVID lockdowns was a godsend.

And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in.

But when I needed help with the support they started to show their true colors.

Saved a lot of money using their VOIP over using a traditional landline provider.

I like how easy it is to connect with coworkers at the spur of a moment. I don't have any issues when I use this software and it is easy to use.

We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

A nice feature of their service is that we can host conference calls at our office number by simply setting up a designated extension.

I like the quality of the image, the way you an interract with the speaker and how stable it is when there is no very good internet.

If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.

Integration with their video conferencing solution is currently free. They are always upgrading and imporving.

The setup and learning curve is a bit tough and confusing.

We have had some trouble with the calls breaking up, but I think that the problem is more likely related to our internet service with Comcast.

In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems.

There have been issues with the phone app with lags and inefficient call-diversion (while on the move).

For others evaluating cloud-based SIP providers, make sure that you know what you are getting into. Jive offers a great feature set, including a mobile app, great interface, and fantastic support.

Actually ther is not that much to find negative about this software.

There is an app that is super helpful especially for people working from home. The online system is very intuitive.

I like the fact that I  can use my mobile device.

Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

It achieves similar results, is easy to use, and never has an issue connecting in my experience.

We had a very poor experience, and we don't be considering it in the future.

Jive has been a great move for our company. The PBX portal is easy to use and the customer service has been fantastic.

US Dollar

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.


CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.


CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Queue Management

Multiple Scripts

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Voice Customization

Preview Dialer

Call Monitoring

Campaign Management

Web browser (OS agnostic)

Please contact Cloudagent for a custom quote based on your needs.

Phone Support

24/7 (Live Rep)

51-200

201-500

501-1000

1000+

CloudAgent

Live Online

Documentation

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.

Call Tagging

Softphone

Meeting Management

Caller Profiles

Access Controls/Permissions

Video Chat

Employee Directory

Electronic Signature

Calendar Management

Collaboration Tools

On-Demand Recording

Presentation Streaming

File Transfer

Virtual Extensions

Call Queues

Recording

Audio/Video Conferencing

Audio Calls

Screen Sharing

Mobile Access

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Center Integration

Multi-Channel Communication

Event Scheduling

Unified Communications

Call Conferencing

Caller ID

Call Screening

Event Triggered Actions

Audio/Video Recording

File Sharing

Alerts/Notifications

Multi-User Collaboration

Fax Management

Chat/Messaging

Time Zone Tracking

Two Way Audio & Video

Real Time Reporting

Conferencing

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Remote Support

Purchasing & Receiving

Archiving & Retention

Third-Party Integrations

Task Management

Live Chat

SIP Trunking

International Calling

Virtual Voicemail

Custom Greetings/Messages

Automated Attendant

For Small Businesses

Online Voice Transmission

Automated Routing

For Cloud Phone Systems

Active Directory Integration

Communication Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

IBM OS/400

Windows 2000

Windows 8

Windows 10

GoTo Connect has two pricing plans:

Basic: 
Starting at $27.00/user/month
Simplified business phone system with basic meeting features

Standard:
Starting at $32.00/user/month
Fully-featured phone, chat, and video conferencing system

CloudAgent vs GoTo Connect

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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