# CloudAgent Software Reviews, Demo & Pricing - 2026 > Review of CloudAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/cloudagent-profile --- [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / CloudAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) # CloudAgent 2026: Benefits, Features & Pricing Wondering if CloudAgent is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CloudAgent 4.5 [(32)](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) Pricing Starting at $45.00 per month ### About CloudAgent CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls. CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications. CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures. Wondering if CloudAgent is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. ## CloudAgent User Interface ## Popular CloudAgent Alternatives Main Product CloudAgent 4.5 [(32)](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.52Customer support - 4.44Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## CloudAgent Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Basic $45.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CloudAgent Features - Popular features found in Auto Dialer Call Center Management Caller ID Call Monitoring Call Recording Call Routing Campaign Management Computer Telephony Integration Predictive Dialer Reporting/Analytics Voice Mail - More features of CloudAgent Alerts/Escalation Auto-Dialer Automatic Call Distribution Blended Call Center Call Disposition Call Logging Call Scheduling Call Scripting Call Transfer Campaign Specific Caller ID Contact Management CRM Inbound Call Center IVR Manual Dialer Monitoring Multiple Scripts Outbound Call Center Phone Key Input Power Dialer Preview Dialer Progressive Dialer Queue Management Survey/Poll Management Text to Speech Voice Customization VoIP VoIP Connection ## CloudAgent Integrations Freshdesk Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review See all 7 integrations ## CloudAgent User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.5 Functionality 4.4 Divya S. Verified reviewer Financial Services 201-500 employees Used daily for less than 2 years Reviewed June 2019 Advanced and an intensive solution that meets all requirements 5 Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority Cons: Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info Reasons for choosing CloudAgent The customization's and the feature availability and the ease of access for the same Read More Sunil K. Verified reviewer Retail 5001-10000 employees Used monthly for more than 2 years Reviewed June 2019 Best Cloud Telephony Software 4 Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront. Cons: I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred. Read More NG Niladri G. Verified reviewer Hospitality 501-1000 employees Used daily for less than 6 months Reviewed July 2019 NoT Always Reliable 4 Calling is the best part. Worst part is Freezing. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Calling function is great. Our Clients can be reached easily. Cons: The software freezes automatically while we get a call or post call. Read More SK Senthil K. Verified reviewer Banking 51-200 employees Used daily for less than 12 months Review source Reviewed June 2022 Comparatively the best Dialer available in market 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc Cons: Nothing much to complain as the the cloud agent meets my requirement Read More VR Verified Reviewer Education Management 51-200 employees Used daily for less than 2 years Reviewed July 2019 Good Product 4 Overall experience is Good, Helpful Product. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance. Cons: It is more dependent on internet availability in case of handling calls at multiple locations. Read More Sandeep K. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for more than 2 years Reviewed June 2019 Good Hybrid telephony product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal. Cons: Real time SIP/PRI usage to take up decisions as we use multiple telco vendors. Read More VR Verified Reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed June 2019 A perfect product 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The ease of use is the best thing that we liked about the product. Cons: I believe the communication channel can be improved. Read More VR Verified Reviewer Retail 10000+ employees Used daily for more than 2 years Reviewed June 2019 Excellent Performance 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Accuracy and Appropriate data avaialable in detail Cons: Slowness experienced and sync will take time Read More Amarpreet b. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Reviewed June 2019 amazing experience working with the team 5 Going well and hope to be same for the future as well Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well. Cons: I wish they can have their own CRM, we are facing the issue in integration with CRM. Read More VR Verified Reviewer Financial Services 11-50 employees Used daily for more than 2 years Reviewed June 2019 CloudAgent review 4 We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: It is user-friendly, The reports are very apt & user-friendly. The user interface is good. Cons: It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not. Read More Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) ## CloudAgent Popular Comparisons [CallTools vs CloudAgent](https://www.softwareadvice.com/call-center/calltools-profile/vs/cloudagent/)[Five9 vs CloudAgent](https://www.softwareadvice.com/call-center/cloudagent-profile/vs/five9/)[Amazon Connect vs CloudAgent](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/cloudagent/)[Readymode vs CloudAgent](https://www.softwareadvice.com/compare/103643-cloudagent/vs/171343-Readymode/) ## Other Top Recommended Auto Dialer Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **3** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **4** times Stuck Between Options? 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