CloudAgent system monitor
Supported Operating System(s):
Web browser (OS agnostic)About CloudAgent
CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.
CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows...
26 Reviews of CloudAgent
Average User Ratings
Overall
4.46 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2019
Divya from Wealth India Financial Services Pvt Ltd
Verified Reviewer
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Advanced and an intensive solution that meets all requirements
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
Pros
The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Cons
Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
Reasons for Choosing CloudAgent
The customization's and the feature availability and the ease of access for the same
June 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2019
CloudAgent review
We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
Pros
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
Cons
It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.
July 2019
Niladri from Treebo
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
July 2019
NoT Always Reliable
Calling is the best part. Worst part is Freezing.
Pros
Calling function is great. Our Clients can be reached easily.
Cons
The software freezes automatically while we get a call or post call.
June 2019
Ashutosh from Dr. B. Lal Clinical Laboratory Pv. Ltd.
Verified Reviewer
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2019
Good product but can be the best!!
- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience. - Gives the manager the real-time performance of the agents. - A good software setup helps the organization to grow.
Pros
- Easy to understand - Quality of back up support is very good - Ownership of the account manager is fabulous - Support for initial training is also very good
Cons
- Lacks direct crm integration - Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
July 2019
Doug from ElectroFinance
Verified Reviewer
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
KooKoo CloudAgent EF Implementation
It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.
Pros
The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.
Cons
We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
