--- title: "CloudAgent Software Reviews, Demo & Pricing - 2026" description: "Review of CloudAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/cloudagent-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / CloudAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) # CloudAgent Review From $45/month Free trial 1 plan Wondering if CloudAgent is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CloudAgent 4.5 [(32)](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) Pricing Starting at $45.00 per month ### About CloudAgent CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls. CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications. CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures. Wondering if CloudAgent is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. ## CloudAgent User Interface ## Popular CloudAgent Alternatives Main Product CloudAgent 4.5 [(32)](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.52Customer support - 4.44Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(96)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.36Value for money - 4.44Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(144)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.65Ease of use - 4.48Value for money - 4.46Customer support - 4.57Functionality Pricing Starting at $239.00 per month Get Price ## CloudAgent Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Basic $45.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CloudAgent Features - Popular features found in Auto Dialer Call Center Management Caller ID Call Monitoring Call Recording Call Routing Campaign Management Computer Telephony Integration Predictive Dialer Reporting/Analytics Voice Mail - More features of CloudAgent Alerts/Escalation Auto-Dialer Automatic Call Distribution Blended Call Center Call Disposition Call Logging Call Scheduling Call Scripting Call Transfer Campaign Specific Caller ID Contact Management CRM Inbound Call Center IVR Manual Dialer Monitoring Multiple Scripts Outbound Call Center Phone Key Input Power Dialer Preview Dialer Progressive Dialer Queue Management Survey/Poll Management Text to Speech Voice Customization VoIP VoIP Connection ## CloudAgent Integrations Freshdesk Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review See all 7 integrations ## CloudAgent User Reviews ## CloudAgent customer ratings - Overall rating: 4.5/5 - Total reviews: 32 ### Rating distribution - 5 stars: 16 reviews (50%) - 4 stars: 16 reviews (50%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- ### Advanced and an intensive solution that meets all requirements - Overall rating: 5/5 - Reviewer: Divya S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority #### Cons Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info #### Reasons for choosing CloudAgent The customization's and the feature availability and the ease of access for the same --- ### Best Cloud Telephony Software - Overall rating: 4/5 - Reviewer: Sunil K. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront. #### Cons I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred. --- ### NoT Always Reliable - Overall rating: 4/5 - Reviewer: Niladri G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Calling is the best part. Worst part is Freezing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Calling function is great. Our Clients can be reached easily. #### Cons The software freezes automatically while we get a call or post call. --- ### Comparatively the best Dialer available in market - Overall rating: 5/5 - Reviewer: Senthil K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc #### Cons Nothing much to complain as the the cloud agent meets my requirement --- ### Good Product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is Good, Helpful Product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance. #### Cons It is more dependent on internet availability in case of handling calls at multiple locations. --- ### Good Hybrid telephony product - Overall rating: 5/5 - Reviewer: Sandeep K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal. #### Cons Real time SIP/PRI usage to take up decisions as we use multiple telco vendors. --- ### A perfect product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is the best thing that we liked about the product. #### Cons I believe the communication channel can be improved. --- ### Excellent Performance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accuracy and Appropriate data avaialable in detail #### Cons Slowness experienced and sync will take time --- ### amazing experience working with the team - Overall rating: 5/5 - Reviewer: Amarpreet b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Going well and hope to be same for the future as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well. #### Cons I wish they can have their own CRM, we are facing the issue in integration with CRM. --- ### CloudAgent review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is user-friendly, The reports are very apt & user-friendly. The user interface is good. #### Cons It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not. --- Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) ## CloudAgent Popular Comparisons [CallTools vs CloudAgent](https://www.softwareadvice.com/call-center/calltools-profile/vs/cloudagent/)[Five9 vs CloudAgent](https://www.softwareadvice.com/call-center/cloudagent-profile/vs/five9/)[Amazon Connect vs CloudAgent](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/cloudagent/)[Readymode vs CloudAgent](https://www.softwareadvice.com/compare/103643-cloudagent/vs/171343-Readymode/) ## Other Top Recommended Auto Dialer Software [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **3** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **3** times Stuck Between Options? 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