Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns.

I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price.

Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet.

The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

However, with the help of the team at HoduCC and their easy-to-follow help guides, the process can be easier and more manageable than expected.

Unfortunately you do not get much options in this.

Omni channel contact centre is real life/cost saving tools for any company which has presence in social media as well as phone system.

HoduCC CRM application is the one point answer for a superior client benefit.

Quite user friendly and easy to use and great support.

Some CC Features missing. User interface needs some rework.

Difficulty in integration to social media offerings. No automated reporting system for daily reports.

Feature rich, easy to use and most helpful team to coordinate and work with.

Ease of use, professionality , reporting system  and integration with other system.

Product easy to useIntegration easySupport available.

The features are exciting and precisely what people in most industries look out for. The support - HoduCC support engineers are very responsive.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

The reports were also helpful in tracking customer trends. Overall, I was very pleased with my experience and would recommend HoduCC to anyone looking for a reliable customer engagement platform.

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

It has helped our contact team manage our customers expectations and win more customer trust.

The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.

I highly recommend HoduCC to any business looking for a reliable and feature rich platform.

Stable and Flexible , yet well secured. Robust and cost effective.

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner.

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Nice guys, reliable software, reliable customization services, good support services.

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.

The customer service team was very friendly and helpful in answering my questions. The software was easy to use and the dashboard provided useful insights into customer data.

The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.

Thanks also for the excellent of HoduCC technical support.

I have found their team responsive when I need them and on time with their product releases. Additionally I have found their releases to be robust and without issues.

That make our new clients happy. What we also like is that HoduCC is very flexible and that mean easy to add new agents when the client need.

Helps organisations to save costs and be more efficient.

We use Hodu for manage Call Center , it provide great result because of it easy use and understand of the system that make the agent to easy to manage their daily work more easily.

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs.

I could go on in paragraphs to describe how terribly they've been handling our issues over the last year.

In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating.

Good for automated intelligent telesales, allows for segmentation and predictive modeling.

The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool.

I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better.

With the chrome plugin, there are often issues with the functionality that can be frustrating. Sometimes its a Chrome issue, sometimes its an SFDC issue, sometimes its an ISDC issue.

Very user friendly and easy to set up plays and email templates. The prerecorded voicemails is an amazing feature.

Has a good concept to automate and remind the inside sales rep on their day to day activity running outbound campaigns. Has good features (if they work) and an intuitive interface.

Great integration with Salesforce, allowing one to make numerous calls with ease and speed.

The playbooks feature is really cool and a great idea, when it works. It makes it easy to stay on task and be efficient.

I love InsideSales.com platform. I recommend it to anyone trying to rocket their sales.

We have almost 20 users and that's amazing that they handle our account this way. Will definitely be looking for other Dialer and Inside Sales tools.

I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up.

It's difficult to manage and migrate leads from team members who leave, and the enrollment options could use some more visibility.

However, this is a high bar for inside sales now because my entire team has lost faith in your product. Inside sales has failed to provide a basic level of service to us as a customer.

The ability to design plays that suite the needs of current campaigns. Setting up the auto emails and reminders to pick up the phone make it easier to turn basic conversations into real pipeline.

US Dollar

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly.
With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.

HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features:  WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module. 


Introducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.


LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Quality Management

Performance Management

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Lead Distribution

Call Recording

Call Logging

Integrations Management

Collaboration Tools

Automated Routing

Local Caller ID

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

File Transfer

Call Routing

Process/Workflow Automation

Recording

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Predictive Dialer

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Manual Dialer

Alerts/Escalation

Real-Time Reporting

Chatbot

Power Dialer

Reporting/Analytics

Scheduled Recording

Call Tracking

Call Transcription

Preview Dialer

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

Automatic Outbound Dialer

Lead Capture

Activity Tracking

Real-Time Monitoring

Voice Mail

Customer Database

Call List Management

Text to Speech

Contact Management

Real-Time Data

Call Reporting

Caller ID

Interaction Tracking

Live Chat

Callback Scheduling

Multi-Channel Management

Customizable Reports

SMS Messaging

Multi-Campaign

Customizable Fields

Social Media Integration

Email Management

Alerts/Notifications

Contact Database

Monitoring

Automatic Lead Distribution

Customer History

Tagging

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HoduCC

Live Online

Documentation

Videos

Playbooks is sales engagement platform that utilizes AI to assist strategic sales teams in targeted selling. It allows users to create engagement strategies for phone, email, social, SMS, and video. These engagement strategies include alerts, templates, tracking, and sales guides. Automated sequences reduce time spent on redundant administrative tasks in order to simplify the sales process and reduce wasted time in a sales representative's day.





Playbooks produces customer scores to identify the prospects who are most likely to engage and buy. It provides representatives with data on customer behavior and helps to clean up bad CRM data. It includes robust reporting functionality in order to track a business's key metrics and identify the effectiveness of selling techniques.

Engagement Tracking

Content Delivery

Forecasting

Sales Pipeline Management

Sentiment Analysis

Strategic Planning

Communication Management

Calendar Management

Goal Management

Call Management

Sales Trend Analysis

Demand Forecasting

Lead Generation

Email Templates

Content Management

Email Marketing

Sales Reports

FCC Compliance

Data Discovery

Benchmarking

AI/Machine Learning

Workflow Management

Video Support

Predictive Analytics

Modeling & Simulation

Data Blending

Business Process Automation

For Sales Teams/Organizations

Dashboard

FTC Compliance

Prioritization

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

HoduCC vs Playbooks

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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