All CircuiTree Reviews
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Austin
Verified reviewer
Religious Institutions, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Great All-inclusive Camp Software!
CircuiTree's system was created originally by one of the largest camps in the country and is made directly for camps. Their package includes a front end registration website, store website and inventory management, registration management, reporting and analysis, and marketing tools. Overall - it works well for our set up.
CONSNo major cons with this company. They provide great support when systems go awry. The backend user interface is sometimes tricky to manage but is getting better.
Stephanie
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Convenient
Love it because it's all in one place.
PROSEverything for camp registrations in one place. Health forms, Pictures using Bunk1, Camp store, parents only need to do things in one place.
CONSScheduling activities is challenging as an admin.
Reasons for switching to CircuiTree
Thriva wasn't working well our last year with them. And the store we had to manually move the money to a different pos system so it took a lot of time
Amy
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2023
Very Robust Software but Poor Support
Overall, the software has many great features that we did not have with our last software. And for the most part it works well. But the lack of support and steep learning curve to navigate it really needs to be addressed. The support was awesome during implementation but after that you feel like you were ghosted.
PROSCircuitree is a very robust software and can manage HR, Registration, Transportation, Donors and Camp Store all in one place.
CONSThe support is terrible. The never answer the support line so you can never get quick help. You have to leave a message and wait hours for them to return your call. Or submit a ticket and a lot of time it takes several back in forth emails to get them to understand the problem. It's very frustrating and time consuming . They are all super kind, just not very experienced with the software.
Reason for choosing CircuiTree
We loved the CT6 registration for our families because it was mobile friendly. Their camp store and HR functions are very robust and help us keep everything in one place.
Reasons for switching to CircuiTree
We needed a better Camp Store and HR function than Ultracamp couldn't deliver. But I so miss Ultracamp's customer support. It was second to none.
Austin
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2022
One of the best options for camp center
If you have a mid-range to larger camp, CirciuTree is probably your best solution. Unfortunately, their customer service has been slow and the speed at which they roll out updates is even slower.
PROSOne of the few software solutions for camps.
CONSLow customization compared to modern software products, not super user-friendly front-end views, seems to be continually "broken" in that our users are constantly finding bugs during daily operations, and very few integration options with our other software products.
Vendor Response
Thank you so much for your review. Thank you for your your feedback as we are constantly evolving and improving.
Replied March 2022
Stephanie
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
friendly, personal, intuitive
CircuiTree totally revolutionized our camper registration and check in process. The amount of parent phone calls regarding registration dropped off significantly, and so, SO many things were made much easier thanks to the user-end experience. The back-end experience is pretty intuitive and provides quite a lot of customization for us. It's built for camps, by people who run camps. Often times the things we thought made us weird are already addressed by CT!
CONSThere are a few quirks, but the support from the team at CT is pretty great. They're personal and friendly. They're improving things regularly, but the relatively small dev team means that some fixes are delayed in getting rolled out.
Lisa
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2018
expensive and clunky
Don't like it at all, but stuck with it due to payment processing regulations by our University. No other software ties into the payment processing we need.
PROSYou can connect a photo of a child to their account.
CONSThere is no user-support site or manual. All tech advice or support has to process through a ticket. reports are regularly screwed up. No unique participant lists. Parents cannot receive family bill summaries (all by individual child). Horrible software for a day camp. Expensive. Changes are made to layouts without notice. Reports and queries are awful to trim up and use.
Preston
Museums and Institutions, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2018
Better than our previous software
It is very easy to find any customers in the system and all necessary details about them.
CONSIt can be difficult trying to log in from a different device unless you have the exact URL for your company. I've been sent to log in screens for multiple different camps before I was able to correctly find the right URL for my company's log in.
Kyle
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
All the Bells & Whistles -- but clunky
Circuitree has everything you need out of the box for any camp, conference or retreat center ranging from first aid, point of sale store, online store, registration system, donor management, retreat calendar.
CONSCircuitree was very cumbersome to use and extremely expensive compared to other competitors.
sherri
Recreational Facilities and Services, 201-500 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed February 2019
All encompassing
Generally great overall, lots of ground covered, could use more user flexibility
PROSGreat software to manage the many aspects of a large camp.
CONSLacking flexibility on sorting functions for cabin assignment
Kylie
Museums and Institutions, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Powerhouse for Data
We use CircuiTree to collect all of our data for our camp programs from team listings, to kids names and parent contacts, and travel information. Having a centralized location to find all of our information is very helpful.
CONSIt can be a little hard to understand and manipulate at times.
Rena
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
review - not easy to use
the cost and the sales team made some promises (the ended up not being fulfilled)
CONShard to navigate and system is confusing
Kathy
Museums and Institutions, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Amazing registration system
This system has been customized to our organization to assist with everything from purchases to transportation information to participant registration itself.
CONSThere are two variations of this system. While I mostly use the CT6 version, there are still items in the CT5 version that haven't migrated over yet. Having to back and forth between the two systems can be tedious. So while this is a dislike of the program, it is important to note that the migration of features is constantly being done.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Customizable Camp Management Software
I have been using CircuiTree for over a year now and I am really happy with the system. The interface is easy to use, the features are great and it's easy to customize. I've explored a lot of camp management software options but this is my favorite so far! I would highly recommend CircuiTree to any camps looking for a reliable, easy-to-use camp management software!
CONScurrently no cons for me, overall good software features
Vendor Response
Thank you so much for your review. We really appreciate it. And thank you for your recommendation, it means a lot. Have a great day!
Replied January 2023
Kelie
Staffing and Recruiting, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Worth the money
I worked with them in 2016. They were great to help set up and run. I don’t currently use them as I have switched camps but recommend to everyone
PROSIt does everything!!! Easy to use and very customizable
CONSCost- but worth it. It can be pricey especially for larger camps but worth every penny
Reason for choosing CircuiTree
Customability
Vendor Response
Thank you so much Kelie. We appreciate you and it was great seeing you at Tri-state. We appreciate your support!
Replied March 2022
NATHAN
Museums and Institutions, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed November 2018
Circuitree Review
Circuitree is good for distributing information between many people.
CONSSome features are kind of annoying or clunky to use, such as switching between different reports quickly.