I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Ease of campaign set up and sending.

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily. Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have. Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems. The handful of people who can fix the problems do so fairly slowly, if they can at all. Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

Easy to implement and lots of great feedback from new and inexperienced users.

Callhub made phonebanking for my candidate a breeze, especially for new volunteers who had no experience phonebanking before. We had more interest in phonebanking than door-knocking due to the pandemic, and needed to be able to quickly train folks on Callhub via Zoom and send them on their way. The basics were all there and volunteers loved being able to connect automatically to the next potential voter without redialing, as well as being able to drop a recorded voicemail instead of having to read the script over and over.

UI could be more intuitive - we ended up creating a back-up guide on how to track all responses and a script separate from Callhub that went into more detail.

Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach. God bless!

Call Hub has the best customer service. They are quick either by email or by the chat box feature. I usually received a reply within a few hours. Very professional. Call Hub is very easy to use and I like the way everything can be tweaked. We use this to call our donors and it has shown to be extremely usefully!

I wish that there was an option, when more that one state is added into the system that they can keep it all in order, when uploading the file. For example, if I have a call sheet with names from VA, MI, and CA, I have it in order in my excel, but Call Hub randomly mixes it up, so I end up jumping around. It would be great to see this fixed.

Overall good product but there is room for improvement especially with customer support.

Very efficient product with many features.

Not user friendly and it would be ideal to have instant customer support, especially when you are in the middle of a campaign and need results.

CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates. Email alone doesn't cut it anymore, so an SMS option is important. CallHub is a very inexpensive option for us to do this outreach.

Each time we send a campaign, we are having to pull our list from our CRM and upload to CallHub, as our list is constantly evolving, and we don't have an integration. Removing that step would bring so much more simplicity to this task, and help us to communicate more frequently through sms.

I am enjoying using CallHub so far and would recommend it to my colleagues. The cost of making calls through there is very affordable and won’t break the bank.

The affordability and the ease and user friendly interface of the app

I think they can make the app look a bit better with better fonts, more pretty and attractive colors. It looks a bit bland

I love that it is a platform thag allows me to to do sma and broadcasting without any difficulties

On my personal opinion I did not see any cons using this software

We love it all so far, it has done pretty much exactly what we need and has had very few issues ever since we started using it.

It's user friendly and incredibly affordable, we like being able to pay as you go, a huge plus!!!! This is an option few SMS providers allow, usually they make you buy thousands of dollars worth up front or charge a large monthly fee.

The only thing we would like to be able to do is set up SMS campaigns 1 week at a time vs having 1 campaign at a time each day.

Sherwood Firewise Communities is a group of about 2,000 homes and 5,000 people. We are testing the CallHub service and so far sent a text notification to a small group with success and relative ease of setup. Next step is to determine capability of volume service and method to program notification list as well as templates for incident reports.

Very straightforward setup and execution. Tested text service to test group and all worked as designed. Next test will include voice and email.

Not sure about ability to upload large volume of records in csv format into a relational database to create and save queries on CallHub. Could create queries off-line and upload csv files for each Group to CallHub but not sure about CallHub storage capacity. Want to contact about 2,000 people at the same time.

Ease of use particularly on the user side. Just point and click. It tracks the conversations for you and notifies you when you have response.

Deleted a record in the middle of using it and the system would not move forward from there. My understanding is they are now working on fix which will be done shortly.

Overall good I have a friend that uses it on his call center.

Over all the features are very competitive with other dialers. They have different types of dialing systems I.e predictive and texting

I love the unlimited plan because I want to focus on making money not how much money have I already used.

We use this program for manual collective calling to capture responses on screen which helps us to build our database and it works very well. Has simplified the process immensely!

Better process for reporting failed calls

It actually replaces many operators and the mass texting options is the one which attracts me and in love with.

As such I don't see any disadvantages here and one should keep updating and upgrading the software to latest trends.

I like that it is easy to use the site. It is user-friendly, and the customer support is great. They respond to your question fast.

What I like least about this service is that I find it hard to upload contacts sometimes. otherwise the service is great!

I love this product. Its easy to use with a very clean user interface. The price the most economical I've seen in the industry and last but not least is the wonderful customer support. They answer all questions very quick

Easy to set up a campaign Call rate is high compared to developing on Twilio from scratch

Very easy to set up Good price High calls per minute

A few things were difficult to use on the GUI Things to improve 1) Allow multiple credit cards 2) Start and end campaign times are difficult to set. Not clear that campaign expired means end campaign date/time needed to be extended 3) No easy link to add credit (from what I recall)

Ease of use for me and everyone I have worked with Has all the capabilities a medium size company needs

There are a few bugs at times and they can effect calls There is some work that needs to be done but at this price its a good product

Great! Got help with all i needed, and solved my problems. Only problem is, that i needed help in the first place :-)

It is easy to set up, compatible with nationbuilder and your customer service is helpful, effective and friendly.

Making the phone numbers work, with european numbers. And finding out how to make a phoning campaign. Maybe a more basic "how to" guide, when you don't know nothing about the system.

Hi great features thanks some needs to be perfect and avoid manual treatments for instance choose a default mode for new agents (browser for instance); thanks !

Our company uses CallHub regularly for SMS and Voice broadcast to our customers. The platform works flawlessly and support is really good!

Available features and the pricing is reasonable.

Sometimes gets confusing. You have to try several test campaigns to understand what each feature does.