CrashPlan vs Google Drive

RATING:

4.5

(245)

CrashPlan has 245 reviews and a rating of 4.49 / 5 stars vs Google Drive which has 27418 reviews and a rating of 4.77 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (245)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 8, 2024
April 29, 2024
Pros/Cons
  • Pros

  • Ability to set backup frequency and retention policies. Customer service is outstanding.
  • I get a simple email telling me if the backup was successful or not. I recently had to use their customer support and their instructions were PERFECT.
  • Cons

  • Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low.
  • There is no easy way to cancel. I had to keep disputing charges with my bank until they cut off my account.
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  • Pros

  • I love that I can store and organize files from all of Google's suite of services. I love that it backs up to my physical computer.
  • The personal data and all the files are safe now because google drive is the best platform. I am very happy to have it.
  • Cons

  • Also, sometimes when I uploaded files from my phone it took forever to upload and it stopped, giving me errors. This was a while ago, but it happened for almost 3 months and it was quite annoying.
  • It can sometimes be a little confusing to organize and the kids I work with have trouble loading documents to it from chrome-books.
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Pricing Range
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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos