I love how easy it was to set-up and how easy it is for my staff to learn.

Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated. There's some annoying bugs  ( i already sent all this to their support team).

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.

Really too bad, because it had everything else on our requirements list.

You get the best customer service care there is in the business. One of the representatives and his customer service is top notch.

Great product for small business with potential to schedule and make. Money from any where at any time.

Easy to use and does what it is supposed to. An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity.

Over all, as my first booking software, I loved it.

The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Families are unable to manage each other  so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.

Extremely user-friendly and easy to navigate. Love the client notifications/reminders, and integration with MailChimp and the access to a merchant account.

As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges.

SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.

I love the New App and the online access. We have used Twin Oaks for several years and the online system is much more user friendly!!! We are very happy so far with what they are doing.

Secure and robust management of members. We have bern using the software and one of its earliest customers.

Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies.

The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

The sales and membership tracking make keeping up with our sales and growth super easy.

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually.

A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

It has been very good for us and the addition of Twin Oaks handling our credit card processing has been very smooth.

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

It’s an all In one system, I can pull reports of cancelations, sign ups club usage etc etc. Has a very good memo system for our members and is easy to navigate and use.

Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

The software is easy to use and train new employees on.

A club like ours needs the services this kind of software offers.

We love the ongoing support and accessibility when we have question or need assistance.

The manuals are huge and difficult to follow, and some places don't seem to give correct directions.

Ease of use and training of new employees. Support access is quick and efficient.

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success.

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

This is a robust software and a lot to learn. Support team is very helpful.

Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with.

The software Easy to use. Love the customer service.

US Dollar

Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more.


Pike13 helps users to manage online booking, client sign-up, monthly payment collection and client notifications. It supports electronic payments, coupons, discounts and credits. Payroll management is also offered.


Pike13 provides reporting and analytics functionalities to analyze client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user.


Pike13 is accessible via various devices and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Smartwaiver for sales and marketing automation and Google Analytics.


Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



LongDescription

Real Time Analytics

Member Accounts

Employee Management

Parent Portal

Surveys & Feedback

Faculty/Staff Management

Enrollments/Onboarding

Electronic Payments

Payment Processing

Recurring/Subscription Billing

Real-time Scheduling

Mobile Alerts

Group Registration

Customizable Reports

Rescheduling

Document Storage

Dues Management

Student Portal

Access Controls/Permissions

Activity Tracking

SMS Messaging

Score Tracking

Staff Scheduling

Progress Tracking

Real-Time Monitoring

Contract/License Management

Task Scheduling

Financial Management

Electronic Signature

Secure Login

Client Database

Group Scheduling

Confirmation/Reminders

Online Registration

Credit Card Processing

Invoice Management

Transaction History

Wait List Management

Attendance Management

Attendance Tracking

Communication Management

Customer Accounts

Customer Database

Registration Management

Class Scheduling

Calendar Management

Customizable Fields

Room Booking

Member Database

eCommerce Management

Attendee Tracking

Scheduling

Data Import/Export

Parent/Student Portal

Promotions Management

Email Templates

Multi-Location

Self Service Portal

Onsite Registration

Contact Management

Self Check-in/Check-out

Student Management

Booking Management

Project Time Tracking

Email Marketing

Mobile Access

Online Payments

Sales Reports

Skills Tracking

Membership Renewals

Real Time Data

Performance Metrics

Data Security

Enrollment Confirmation

Membership Management

Photo Management

Credit Card Management

Marketing Automation

Client Portal

Sales Tax Management

Event Scheduling

Real-Time Notifications

Cancellation Management

Email Reminders

ACH Payment Processing

Subscription Plan Management

Email Management

Website Integration

Video Support

Activity Dashboard

Alerts/Notifications

Class Registration

Online Booking

Reporting & Statistics

Client Profiles

Data Visualization

Reminders

Time & Expense Tracking

Web browser (OS agnostic)

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pike13

Live Online

Webinars

Documentation

Videos

Manage club memberships, schedules, and payments from one centralized platform. Twin Oaks is a cloud-based and on-premise club management solution that you can use to track member interactions, create renewal notices, process payments for membership registration, and more.

Pike13 vs Twin Oaks

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