

Fiix Software
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About Fiix
Fiix Pricing
Basic: $45 per user, per month. Professional: $75 per user, per month. Enterprise: Custom pricing.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Available
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Fiix User Reviews
OVERALL RATING
Showing 1 - 5 of 543 reviews

Michael
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
June 2021
Best Engineering system
Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.
Pros
The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.
Cons
I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.
Reasons for choosing Fiix
FIIX is the best MACMMS saas that i'd ever use. The price is not so expensive than other products but truly effective.
Aaron
Company size: 10,000+ employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 2 years
Review Source: Capterra
December 2020
14 months into FIIX use
Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.
Pros
The open architecture and ease of adding assets and PMs
Cons
The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining
Reasons for choosing Fiix
Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
May 2022
Great for IT Asset Management and Upkeep
Pros
I love the search feature. There's been several times, since we manage a large number of assets, I have able to pinpoint exactly where it is, user detail, and device specifics. Also, importing and exporting data is convenient. The mobile access is also nice to have when across campus and away from my computer.
Cons
I don't have many complaints about Fiix. The customer service has been top notch for me; however, some of my colleagues have reported some not so great interactions with Fiix customer service reps.

Response from Rockwell Automation
We appreciate you taking the time to leave us a review. We're so glad to hear you've been enjoying using Fiix in your facility and that your finding the search feature helpful. Thank you for telling us about your experience.
Replied May 2022
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
September 2020
Good value for the pricing.
Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.
Pros
Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.
Cons
Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.
Reasons for choosing Fiix
Cost and functionality.
Olawale
Company size: 1,001-5,000 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
June 2022
Fiix Review
Our goal was to implement a system to manage assets, work orders and parts. Fiix offers all those solutions with the ability to integrate. System is easy to use and support is quick. Experienced some implementation challenges with some technical issues that took a long time to resolve. That is one area for improvement.
Pros
It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing.
Cons
For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple.

Response from Rockwell Automation
Hey Olawale, thank you for taking the time to leave us a review. We're glad to hear that you have been finding our software easy to use. As for your product suggestion around site access visibility based on permissions we'll pass your feedback on to our team. As we are always looking for ways to improve, your feedback is appreciated.
Replied June 2022