It has been the best investment we made in the shop. It made things easier, quicker and much more overseeable.

The fact it is making all of your worries dissapear by making everything easy and convenient. You're not on minute long phonecalls with customers for planning because they can do it themselves. Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours

I find that we mostly go over our text limit, however upon discussing this with [sensitive content hidden] we are immediatly trying to solve this.

The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided.

I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)

Hubtiger has helped our business transform by organising & prioritising our customers internally according to daily jobcards/tasks, it's transparent for customers to receive updates to meet their expectations and it even links to Strava to advise riders when it's time for their next service.It's simple and easy to use at an initial glance and there are frequent development/improvements being made and it also integrates well with our POS & accounting platforms. #thebikeroomza

Ease of use, time saver, customer centric & daily organiser

Still on SMS system and not Whatsapp yet. Customers communicate much more efficiently via Whatsapp and often miss SMSes for days

I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history.

Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient.

Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments.

Excellent.

The thing I like most about Hubtiger is how it supports my entire business simply and efficiently.

There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product.