It has been the best investment we made in the shop. It made things easier, quicker and much more overseeable.

The fact it is making all of your worries dissapear by making everything easy and convenient. You're not on minute long phonecalls with customers for planning because they can do it themselves. Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours

I find that we mostly go over our text limit, however upon discussing this with [sensitive content hidden] we are immediatly trying to solve this.

The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided.

I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)

Hubtiger has helped our business transform by organising & prioritising our customers internally according to daily jobcards/tasks, it's transparent for customers to receive updates to meet their expectations and it even links to Strava to advise riders when it's time for their next service.It's simple and easy to use at an initial glance and there are frequent development/improvements being made and it also integrates well with our POS & accounting platforms. #thebikeroomza

Ease of use, time saver, customer centric & daily organiser

Still on SMS system and not Whatsapp yet. Customers communicate much more efficiently via Whatsapp and often miss SMSes for days

I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history.

Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient.

Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments.

Excellent.

The thing I like most about Hubtiger is how it supports my entire business simply and efficiently.

There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product.

Previously our systems involved double handling of a google calendar and google sheets for tracking calendar availability for workshop and our rental fleet. Hubtiger has eliminated a good deal of double handling.

There are so many features that have revolutionised our workshop. Better visual calendar management. Better Technician availability management. Sync & integration with our PoS means less double handling. Messenging directly with customers and the comsm managed within the job record are fantastic.

Developing customised reporting for workshop management

I believe in Hub Tiger and what it does and provides us. I don't feel like a number when dealing the the Hub Tiger team, and any suggestions on improvements have been taken onboard, and where relevant have been implemented. I like the constant communication when a new feature or change is made. Over all Hubtiger has been far superior to other systems I have used in the past, and I believe they are heading in the right direction with having an even better product in the near future.

I have been using Hub Tiger for over 2 years now. The main feature we love and couldn't do without is the ability to communicate with my client via different forms of media. Also the care and support from the Hub Tiger Team. You can expect to get a reply to any question in a reasonable amount of time. The answers are supportive and I have never felt that I can't ask any question.

As with everything, I believe there are still things to work towards, but as a Service Management system. Its the best I have used in the past 30yrs. This is said by someone that has been involved in various bicycle service management systems.

Hubtiger allows us to manage resources easily and visually. It removes the human factor in messaging and updating the client at every step, its now a 1-step process of updating our workflow and the customer gets notified there and then, on the spot.

There is no real con that i can think of. The team is available and fluid in listening to input and releasing new features on a regular basis which is impressive.

Couldn't be more excited that someone finally iterated here - well done!

-It's a new platform thats thoughtfully designed. I found the product 2-3 months ago and have been playing around with the features. This week we rolled it out to our company and services team and our efficiency has likely improved by 6x. I'd love to work closely with your tech department as we learn more - we'd be thrilled to be beta test for you!

This is not overly critical, but things for your roadmap-Slot scheduling - time-Integration expansion with Zendesk-Ability for customer to respond on SMS vs. using the hyperlink in the app. The SMS is setup super well to redirect to app

Excellent in general, some minor upgrades needed, but not urgent, I´m sure it´ll keep up with my expectations.

I love the fact that I can have total control over my workshop, employees and statististics. I had some trouble integrating with shopify and with lightspeed, but finally it seems to be working perfectly.

The fact that I use the software in Mexico and even it allows to translate, is not entirely accurate and its hard sometimes to customize some texts so latin people would understand.

Overall we have found Hubtiger easy to deploy and simple to operate.

The main reason we implemented Hubtiger was to improve our comms with our customers and drive repeat business. The wide range of messaging options has been key to this.

There are no major cons to the software and when we have asked for additional features they have been delivered.

We love that we are able to keep a record of every customer's service history and how easy it is to use

N/a

Supports (nearly) all of our business cases & is great to use. People

Sometimes Links in customer communication are broken - unfortunately no Zapier integration yet. BUT: These guys are doing an amazing job to implement & grow fast.

Friendly, flexible and open to suggestions to create a better product. Great team with a really good work ethic and ability to customize to their customer needs.

We were having to use multiple platforms to create bookings for service, rental and payment processing. Hubtiger has packaged all these features for us into an incredible product, we are really happy to be working alongside their team!

not much, to be honest! We are really happy with the complete package

Overall, Hubtiger is an incredibly effective solution for my bicycle workshop. The customer service team is highly responsive including the [sensitive content hidden] himself. I am very happy to be working with their team to implement the best system in my workshop.

Hubtiger has completely transformed the way I create work orders and communicate with customers. Communication is automated and effective, and quotes are displayed digitally. It makes service transparent for my customer. We have saved time with the utilization of SMS messaging vs. phone calls. Attachments are also incredibly easy to associate with work orders.

The integration aspects are not the most seamless. I often find myself waiting for the software to communicate with my Point of Sale. I hope this can be improved. I also would like more customization of repair statuses.

I love everything. I have no complaints at all

I'd love to see Hubtiger POS in the future

I love everything abut Hubtiger. I love that we can communicate effectively with our customers about their repairs. I love that we have a clear scheduled calander for jobs. I love how we can attach photos to bike jobs and prepare easy to understand quotes for customers. I love how it connects with our EPOS system. It's a great product and the only reason I have been hesitant in writing a review is that I don't want our competition to have it also!!!!

If they had an app for booking when doing collections that would be great.

Excellent

I like everything. Pick up / Delivery scheduling, service reminders, integration

There is nothing no to like but being able to edit a job once started would be bgood rather than starting over

Easy to implement and use. Best for managing our small shop

Ease of use. Our shop was up and running in a day.

Rental feature. Not very intuitive. Did not satisfy our process

it's been great and once we have some more experience using it we can take better advantage of all the features.

we like the photos that we can attach to workorders and the automation of everything

it's slow to integrate with lightspeed sometimes. would also be great to be able to text directly with customers that don't have a jobcard

Has made us much more efficient

Ease of use, integration with our website

If a customer has more than one we need a better way to link the two jobs