The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

While we have only used this product a couple of years we have worked with this team for years and they are great.

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor.

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY.

I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.

There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem.

Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of  features after migrating to Serviceworks.

The tool itself is a good tool and has alot of great feartures.

I dont like,  how you have to click on Prof action every time to see history,  How sometimes things work and others same function is a pain to use (intermittantly).

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us.

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.

Pros:  easy to learn,  Easy drag and drop scheduling, customer service is great, the customization is amazing.

Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next.

ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS.

We like the ease of booking, scheduling and dispatching service calls.

The scheduling is what we use the most and I do like having everything at a glance.

It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.

Very good integration with QuickBooks, Marcone  easy to navigate and setup.

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.

Customer service is awesome. I love the live chat and whomever I get always helps me out.

Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books.

The program is VERY user friendly. Compared to the previous software,  this program is much easier to navigate.

Their system is very user friendly and I love the customization for their format.

Hard to use, poor customer support, poor integration with square.

Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.

The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.

I struggle with technical issues and they take time to explain (in English) what is going on.

Overall the software is amazing and easy to use after you played around a bit.

Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.

In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.

It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

SW customer service and technical support is HORRIBLE.

I like reading the blogs and watching You Tube videos for help using the software.

Service Works helps organize my scheduling and daily work orders in the best format possible.

This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

You name it and it either is still not working or has broken multiple times in the last few months.

Currently my inventory is a mess. And I don't know how to fix it.

It's a great app for appliance repair companies like us.

We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing.

Excellent customer service from [SENSITIVE CONTENT HIDDEN] and team. Very quick response and corrected any issues very quickly.

Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company.

The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.

Also hate that it keeps forgetting my settings. It seems to get fixed and then one day its back to the old settings, frustrating to have to go back to fix it.

Ease of use and functionality are the top things we love about Whip Around.

I hate that I didn't know this product was out here before now.

The customer service is excellent the response time for a inquiry is outstanding and the representatives are courtesy, friendly,knowledgeable and professional.

Whip Around has been very easy to integrate into our operations and our team members were able to use it quickly and effectively from day 1.

Rapid customer support responses. Ease of updating our vehicle/driver information on our account.

I liked the ease of use and the quick answers to my questions from the support staff.

The ease of use, our ability to customize, and how it ties our people with our fleet is excellent. In addition, the support and overall service is outstanding.

I like that Whip Around is completely digital. It has a unique API that can be integrated into our reporting platform, Looker.

That benefit just by itself, ignoring the other utilities of Whip Around, more than justifies its low-cost (which is another great benefit).

The customization and ease of use is fantastic and means we can continue to use this platform no matter how big we grow. Customer Service is top notch and features are always being added.

Having the drivers take pictures of the vehicle and themselves to watch for new damage and that they are in uniform.

Fast, simple set up and the ease to customize reports make this a true value for the money. Online support is AMAZING.

This software is so comprehensive and user friendly that it is almost too good to be true.

Its been a God send and the customer service and interaction is superb.

The software is very easy to use and understand. The program is great for safety implementation.

It's reliable & responsive. We can group drivers by division and this helps us keep everyone organized.

Right from the start i found this software easy to use, easy to integrate and easy to maintain. It takes alot of the hassle out of Fleet management for the managers as well as the drivers.

Love the ability to communicate with teams. Accountability from every angle.

Overall, reasonable priced, easy to use and generate information regarding the fleet for all business needs.

We like the adaptability of the inspection templates, that we could control what our drivers look at each time, and that it integrates with some of our other software.

In order to add new drivers or equipment I need to have it done vs being able to just do it myself and there are no generic reports for rental units.

Reports are a breeze and forms are easy to create and use. Our drivers find the app is easy enough to use and I'm thrilled we are using this with our fleet vehicles.

The customer support is outstanding, the setup is easy, the reports are super informational and everything’s great.

The program is very user friendly, driver find the app easy to use. The programs allows us to ensure we are update to date with any faults and maintenances issues.

Whip Around has been great. They helped us get everything set up in the early stages, and were great in teaching us how to use the platform.

Not a software problem, more of a driver problem. Drivers will always just check boxes.

It has improved our driver communication to the company on many levels. It also adds some accountability to ensuring that the drivers are taking care of our equipment.

I love how I can see what our drivers are doing. When they get in/leave and do their Pre-trip & Post-trip inspections for their trucks.

Whip Around has been a great add for our business. Overall, it saves time on inspection and DOT paperwork, keeps us on track for preventative maintenance schedules and helps track maintenance costs.

Having reminders pushed to our staff and then having them stored online is super helpful so that we can ensure we're maintaining government standards.

I like it's simplicity and the fact it's customizable.

Accountability with drivers, mechanics and leadership on resolving issues and making us a better fleet.

Overall it was a good experience. The training was great and the transition within our organization was also satisfactory.

Unable to correct errors on reports. For example, driver selected wrong vehicle and completed inspection with faults.

US Dollar

ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching.


Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients.


ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes for future reference. The product allows integration with QuickBooks. It is available on a monthly subscription and support is extended via documentation, phone, email and online help desk.  



LongDescription

Employee Management

Messaging

Purchase Order Management

Work Order Creation

Surveys & Feedback

User Management

Electronic Payments

Invoice History

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Recurring/Subscription Billing

Order Entry

Cost Management

Real-time Scheduling

Mobile Alerts

For Locksmiths

Time Tracking

Picking & Routing

Customizable Reports

Rescheduling

Document Storage

Import/Export Management

Access Controls/Permissions

Activity Tracking

Equipment Management

SMS Messaging

Warranty Claims Management

Dispatch Management

Digital Signature

Real-Time Monitoring

Mobile Payments

Route Optimization

Contract/License Management

Task Scheduling

Financial Management

Electronic Signature

Order Management

Project Billing

Client Database

Group Scheduling

Confirmation/Reminders

Credit Card Processing

Traceability

Invoice Management

Repair Management

Attendance Tracking

Timesheet Management

Customizable Invoices

Communication Management

Sales Orders

Customer Database

Recurring Appointments

Chemical Usage Tracking

Job Management

Calendar Management

Customizable Fields

Customer Portal

Geographic Maps

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Accounting

Multi-Location

Self Service Portal

QuickBooks Integration

Audit Trail

Availability Indicator

Route Management

Technician Management

Booking Management

Hourly Billing

File Storage

Pesticide Usage Tracking

Mobile Access

Online Payments

Online Invoicing

Sales Reports

Inventory Tracking

Real Time Data

Fleet Management

Routing

Historical Reporting

Billing Portal

Vendor Management

Service Management

Pest Activity Tracking

Tax Calculation

Client Portal

Preventive Maintenance

Sales Tax Management

Event Scheduling

For Field Service

Real-Time Notifications

Service History

For HVAC Companies

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ServiceWorks

Live Online

Webinars

Documentation

Videos

A powerful yet intuitive fleet maintenance system, Whip Around helps you keep your entire fleet safe, compliant, and on the road. 

The Whip Around fleet management platform connects every point of the vehicle and equipment maintenance process in one system: which means managers can use data related to your inspections, repairs, compliance, and uptime to make smarter decisions for the fleet.

Whip Around supports your whole team—managers, drivers, and mechanics.

FLEET MANAGERS: 
- Monitor fleet health within the fleet maintenance analytics dashboard
- Set schedules for preventive maintenance
- Create, prioritize, and track work order progress
- Get push notifications when defects appear

DRIVERS:
- Perform, sign, and submit daily inspections through our DOT-compliant app
- Immediately report issues that need maintenance attention by capturing photos and voice comments on their mobile devices
- Get push notifications if inspections are missing or incomplete

MECHANICS:
- Push notifications for new work orders and defects
- Automatic work order documentation and tracking
- Easily mark faults as corrected or addressed within the Whip Around app

The data drivers collect with the app powers the fleet maintenance management portal, where fleet managers can keep track of fleet-wide defects, monitor work orders, and observe updated driver and asset leaderboards. The aggregated data also feeds into Whip Around’s maintenance dashboard so mechanics can monitor defects, work orders, and parts inventory.

Whip Around keeps your fleet compliant and helps your drivers get home safe at the end of the day.

Tire Management

Whip Around offers a free, 7-day trial to get started. After your trial expires, you can continue your subscription by choosing the Standard (Vehicle Inspections Only) or Pro (Vehicle Inspections + Maintenance) plan. Pricing plans are billed per asset/per month with no contracts required to get started. 

ServiceWorks vs Whip Around

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons