The Docstar software makes it easy to get my hands on any historical document related to any of our customers very quickly.

I love the integration with Epicor and the workflow approvals.

Very happy overall and would purchase it again if needed.

They keep charges in Y that would have already been paid as part of X.  Double-dipping. Their accounting team is inflexible and will refuse to work with you to resolve the problem.

Cost of ownership - affordable, feature rich system.

Pretty easy to use and upload copies of checks and to file when done. Everything is user friendly.

There are some functionality gaps but they would apply to only the largest of companies. I've got no real complaints with the product; most of what I encountered are experiential things.

No applicable at this time. We only use the data to view.

Sometimes it's more complicated than it needs to be to build a workflow. The need to download some files in order to view them is bothersome.

Easy to use; If you have a problem you can chat online with customer service.

Web based GUI is easy to navigate and clean. Install is not difficult.

Seems slow; lot of steps to file a document; user starts to file the document and the information disappears - have to start the filing process again.

Often have problems trying to move or email a document.

The thing that has made DocStar helpful at all has been the fact that our accounting team created detailed tutorials for staff use.

Horrible experience ending with litigation with PIF Technologies.

Trying to find documents for audits was a tedious, costly process and storing documents in file cabinets exposes our organization to theft and loss.

It has the ability to be highly customized and accommodate complex workflows. Does great at retaining images of documents and the search functions are usable and logical.

We also use it for our A/P and locating assets within the township. Docstar integrates with our GIS systems and makes it very easy to locate documents, permits and any assets with a click of a button.

The integration is Static. Once you run the workflow, the links are no longer live.

The program crashes often and seems to randomly lose documents all the time, and its user interface isn't the friendliest.

I found it very user friendly and easy to set up. I looked at several different programs at the time and very glad I choose DocStar.

Once you understand where everything is, navigation throughout the system is pretty straightforward. Form templates can have as much, or as little data fields as needed.

DocStar is good for those who don't work with expense reports often as it is very baseline as far as advancements go.

Batch importing thru email, hot folder, xml or csv comes free. Full MS Office integration and virtual print driver come free.

We hope to take advantage of integration with Epicor and finding documents within the sales order.

The feature that I like the most about the softwareis its ability to help us organize our documents.

Lack or ready report, lack of ready workflow, lack of full Kinetic feature in ECM that works, bugs all around related to Kinetic.

I can only view previously filed documents. All of this is making it very difficult to do my job.

Lack of documentation on how to use the software or how to customize it. Difficultly customizing the software so that users can use it.

Customer service is worthless, upgrading from the previous version to this one took twice as long as quoted, everything about this program is cumbersome and harder than it should be.

Past and present employee information is always at your fingertips. Fingertips that no longer have to deal with constant paper cuts.

Haven't found anything we don't like about this software.

Storing content digitally will give us a fast return on investment in labor and storage. Finding new uses for the solution all the time.

Lots of great options at an affordable price point.

I have almost 20 years experience with competing content management platforms so I'm not new to it. I know what I want them to do and how I want them to do it.

We met with the top 4 or 5 vendors in addition to docSTAR and docSTAR met every one of our requirements.

System is very user friendly and able to retrieve a document in seconds rather than deal with paper files.

Very satisfied with the system and would highly recommend.

Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable.

I struggle with this, maybe once something is voided or deleted it is gone, no recovering it.

Spruce offers more functionality and is much easier to train new employees on. I am a big fan of the General Ledger module and the ease of use in producing monthly financial reports.

I also like being on the cloud as opposed to having inhouse servers. I like how the system updates POS transactions to the accounting modules.

It has definitely been the most frustrating part of our experience thus far. The customer service reps are knowledgeable - there just aren't enough of them to handle all of the calls.

Was a rough start but smooth now. Overall great for inventory and sales, but could use some more details areas on the back end like AR and GL.

Spuce is easy to setup, price competitive and use compared to other systems.

The customer service, the ability to work outside the box to solve our specific issues so that Spruce works for US.

We are a specialty supplier, not a hardware or lumber yard, but the Spruce sales person promised they have a robust special order system that would work great for us.

We were using ECI Next Gen which the software worked but customer support was terrible. ECI is discontinuing Next Gen so had to switch to Spruce.

The dashboard module is very helpful to get a quick glimpse of all activity through the day, month or year. Very dependable software and nice people to work with.

The support people have been good to work with. The inventory part of  Spruce is much easier than Next Gen.

The software is very user friendly. Point of Sale, A/R, A/P, purchasing, and inventory control work seamless.

The fist problem is Spruce has no Payroll. So we figured out a way to handle that.

What we like most is the ease of using the software and the ability to go paperless.

Then the problem is you can't get signature when you deliver to the job site without buying a android phone for every truck and paying a monthly fee for mobile aps.

No feedback from developers when we send in issues with the software.

Invested - Digital Paper Weight - Horrible follow through.

The lumber world requires software engineers to understand how the programs should work. As a lumber and building material sales company, it is difficult to interface with the software folks.

The document management system built. Into the software is  very nice.

They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them.

The experience has been terrible. I wish I could contact someone from Spruce management.

Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with.

I have demoed other products and am glad that I remained with Spruce. The support is getting better, and the system is very dependable.

EVERYTHING is a  Journal Entry into the GL. Sadly, not a software for a middle market customer.

It's very difficult to get the program to conform to you. Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly.

Working with Spruce has been great, every time you work on an issue it is very personal and the follow up makes you feel like Spruce is there just for us.

US Dollar

DocStar Enterprise Content Management serves large and midsize businesses across all industries and provides tools to upload, store and share documents in a variety of formats. Cloud-based and on-premise versions of the software are available.


Users can capture and upload content using desktop computers, smartphones, tablets and multifunction printers, and the cloud-based version of the software allows users to upload content anywhere there is an internet connection. Supported file types include standard document formats such as .doc and PDF, as well as .wav, .jpg, .html and more.


DocStar helps users comply with document retention and records management policies. Other key features include version control, user-based permissions to control access to files and integrations with a variety of other software solutions.


Support is offered through an online portal, via email and over the phone. Software licenses and monthly subscription pricing is available.



LongDescription

Optical Character Recognition

Document Storage

Access Controls/Permissions

Digital Signature

Electronic Signature

Single Sign On

Approval Process Control

Rules-Based Workflow

Data Extraction

Document Capture

Digital Asset Management

Aging Tracking

Collaboration Tools

Data Capture and Transfer

Content Library

File Recovery

Full Text Search

Offline Access

File Conversion

Document Classification

Duplicate Payment Alert

Audit Trail

Version Control

Content Management

Configurable Workflow

Information Governance

Mobile Access

Real-Time Data

Vendor Management

Filtering

Role-Based Permissions

Forms Management

Workflow Management

File Sharing

Activity Dashboard

Invoice Processing

Fraud Detection

Cash Management

Document Review

Document Automation

Audit Management

Compliance Tracking

Reporting/Analytics

PO Reconciliation

Customizable Forms

Drag & Drop

Archiving & Retention

Third Party Integrations

Document Management

Indexing

Document Generation

Search/Filter

Status Tracking

Customizable Reports

Data Import/Export

Compliance Management

Alerts/Notifications

File Management

Commenting/Notes

Activity Tracking

SSL Security

Email Management

Reporting & Statistics

Metadata Management

Customizable Branding

Asset Lifecycle Management

Tagging

Secure Data Storage

Electronic Forms

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

DocStar ECM

In Person

Live Online

Webinars

Documentation

Videos

Spruce software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and building materials suppliers. This industry-specific software has helped operations improve productivity, control costs, increase profitability, and remain competitive for nearly 35 years.


Spruce is cloud-based with an intuitive interface that is easy to use. Built with comprehensive document management functionality, all transactions are automatically linked. Plus, using a document scanner, you can attach packing lists, notes, tax forms, or virtually any Windows file.


Stay informed on operations and make appropriate business decisions with integrated business intelligence and tailored analytic views. All reports have drill-down capability to see the details behind the data and you can export them to a Microsoft Excel or PDF file. Plus, optional alerts can proactively notify you of events that could impact your business.


Spruce helps you manage your business and stay productive from anywhere. With the Spruce AnyWare mobile app, employees can capture proof-of-delivery, submit orders, receive inventory, and more. Spruce ProLink is available in a browser or mobile app and allows customers to access their account information, make payments, and place orders online. Both products will make your business more efficient and customer-focused.



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