DocuPhase vs PACE Packager Hub

RATING:

4.5

(85)

DocuPhase has 85 reviews and a rating of 4.47 / 5 stars vs PACE Packager Hub which has 81 reviews and a rating of 4.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (85)
4.7 (81)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 2, 2024
October 25, 2023
Pros/Cons
  • Pros

  • I like the ease of this program. Training is extremely simple for a program like this and document retrieval is super fast.
  • Product documentation storage works well along with the revision functions. Support for software is on point with a very friendly support staff.
  • Cons

  • Wait is too long for iDatix customer support, bad for keeping day to day business afloat.
  • The software should be made to recognize duplicate entries. It does not prevent duplicate entries which wastes time once the error is found.
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  • Pros

  • PACE offers an easy to use platform for management. In my opinion, it's well worth the price for all of the comprehensive features that are offered.
  • The ability to customize packages based on specific user requirements is also a great feature. The customer support team is also very responsive and helpful.
  • Cons

  • There are also some bugs and glitches that can make the program unstable, and it can take a while to get used to the various features and options.
  • I had difficulty in getting used to with the features of PACE Packager Hub at the beginning however after a while all became straightforward.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
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9 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos