Our overall experience with pVault was amazing. Their staff was professional, knowledgeable and supportive for every level of our organization. From users that had no knowledge of paperless software to experienced implementers, they all were more than satisfied with all their pVault interactions. The software itself is extremely powerful and can be implemented at a variety of levels.

pVault eliminated paper and energy that it took to maintain and store it. It increased accountability, security and efficiency.

Although learning how to use it and adapting our system to the "New Way" took some effort, it was well worth it.

I have been very please with all aspects of PVault

I love how easy it is to use and how great the people are there in working with us when we were getting set up and working out issues.

nothing comes to mind as far as not liking it

OK ITS VERY DETAIL ON WHERE TO PUT THE DOCUMENTS

ITS FAST AND EASIER TO TRANSFER DOCUMENTS

FREEZES TOO MUCH AND ITS DOWN QUITE A BIT

Implementing pVault increased our efficiencies by reducing the time and effort it required to attach documents. We were scanning, bookmarking, splitting and manually attaching. Now, we scan and documents automatically attach! Additionally, indexing is easy and makes document searching more successful.

pVault allows documents to be scanned and directly attached in RFMS, where users can view easily.

After initial set up, I am responsible for setting up new document types. It can be difficult to get all the details correct and implement successfully. However, customer service has been excellent at helping me figure it out.

Easy, user-friendly, no more filing cabinets taking up office space

Sometimes it freezes and I get prompts that log me out

We have an extraordinarily complex implementation of pVault. Their customer service department is exceptionally attentive and devoted to fixing problems where they can. They have been very supporting in adding new features and functionality based upon needs of the customer base.

pVault cleanly integrates to Trimbles Vista by Viewpoint, which was crucial for our implementation. It also optionally integrates its APFlow invoice management solution for managing AP Invoicing, routing and approvals. The degree of detail available in customization for the routing and approval processes exceeds that of any other application in the marketplace.

Problems with native PDF documents with digital signatures, and oversized image files. If the system were to simply identify and reject these documents rather than "breaking" a batch process, it would be easier to handle the exceptions.

Overall, it has been a good experience.

With pVault I like the document routing and indexing features. We use document routing for accounts payable and reviewing budget revisions and it has streamlined our processes.

With the update our ability to review checks has changed and it's more cumbersome.

Makes processing invoices and the approval process easier. It makes organizing documents and searching them faster and you know exactly where it is.

I honestly can't provide a con because they are always making the software better.

Overall has been a great experience. I have only ever had a couple issues.

Easy and reliable to use. If I ever have an issue with the software support team is real easy to work with

Some things have very slow loading times

It eliminates the need to file papers Central location for all documents to be accessed

It slows down RFMS Mobile Users sometimes have trouble using it (pVault doesn't work...)

Support is great and they listen to their users and make updates that make our tasks easier. Occasionally the updates cause other things to not work, and most times they are willing and able to fix them.

The ability to print into pVault without having to print and scan, saves money and time. Being able to route documents to users to approve or to work has helped keep the trail of where the document is, instead of a stack of paper to dig thru. Plus the ability to search for a word within a field, so you don't have to know how it starts, but look for the word.

Sometimes there are strange issues, but pVault support is great at trying to figure out what is going on and getting it fixed.

PVault is very easy to learn since the software is so user friendly. I use it for accounts payable and it has sections for invoices not yet entered, in process, rejected and completed. This makes it very easy to find invoices and know exactly where they are in the AP process. One of the many things you can do is put notes right on the invoices or in notes that accompany the invoice. All these features are many easy to figure out so that there is not much of a learning curve necessary for PVault.

It is not easy to get a hold of customer support for this software. We first will have our IT department try to fix any problems with the software, such as shutting down and restarting the system to try and fix the problem. If that does not work, we will contact the PVault customer support, but they can be hard to get a hold of.

Have used it for over 10 years and love it.

Was easy to implement. Easy to use. We use for A/P and other documents within our company.

Not sure that I have one. Maybe the look of the search area. It looks intimidating to our [sensitive content hidden] so they won't use it.

Very happy with the forward. Originally bought to use with a sage product this has since been discontinued. Kept pVault because it’s great!

It’s a great piece of software. We digitized our entire company over several years. Easy to use!

In beginning we set up too many different tags. I wish it interfaced with Desktop QuickBooks Enterprise

Integration with exporting into our accounting system. Has expedited entering and approving invoices.

No real complaints with the system. The interface for reviewers of AP flow had a harder time catching onto the software. It can confusing for some to navigate through the desktop version. I prefer the ease of the online reviewer portal.

I love it. I would not go back to our old way of processing invoices.

The ease of document management. The ability to create folders to manage all document types.

Change from paper to paperless. It was really hard at first.

frustrating at times and good at other times.

one the system is not "broken", it is a great tool for tracking compliance, jobs, etc.

when pVault does updates to correct one thing, it usually causes something that was working just fine to "break" and then we are having to figure work arounds while your developing team researches to fix.

Pvault is one of the best paperless accounts payable software.

paperless and you don't have to print and scan everything.

The software is very easy to implement and use

There are very frequent updates

We like having documents archived and available

Pvault does not have flexible reporting and it isn't a reliable software. We consistently have problems with it but their support shuts down at 5, regardless.

I liked most about pVault was the availability to access countless number of documents.

I did not find anything to dislike about pVault.

It saves us paper and allows ease of distribution.

This Software is easy to use and does what we need it to. It saves us paper.

The software retrieve system is a little lacking and the user limit is kind of annoying.

Our company has been trying to go paperless with this software for months. Their help desk is clueless. I have suggested our company sue them as it is a constant battle trying to get help and for it to work properly. DON'T WASTE YOUR TIME OR MONEY