All Blink Reviews
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Alex
Verified reviewer
Education Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Blink has solved our communications challenges
Blink has allowed us to bring together our workforce of 300+ people, who are all spread across the country, into one place where they can engage with not only each other but corporate messaging too. We've found the chat functionality is particularly useful and has cut down our email traffic significantly. It's a great way to get quick information out to the right people, at the right time. I also cannot speak highly enough of our account manager [SENSITIVE CONTENT HIDDEN] who was there with us every step of the way from original thoughts right through to the launch day. Her support enabled us to get the platform right for us before rolling out to staff, which has led to our workforce being highly engaged with the platform.
CONSI'm looking forward to seeing the hub landing pages launched which aren't available quite yet but I've been told by our account manager that they are in the pipeline.
Vendor Response
Hi Alex, thank you for your review of Blink! We are happy to hear that Blink has enabled high employee engagement and internal communication for your workforce across the country. It is important to us that every customer has a positive experience, so it is great to learn that your account manager has played a key role in your Blink rollout.
Replied August 2021
Jacqui
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
3
Reviewed August 2021
Since Blink ...
Overall I have found Blink to be a really good tool. It is the first thing I look at in the morning. I spend my first 15 minutes in the morning checking Blink for any new Policies, information on new Covid rules or just nice posts from our services celebrating a customer's birthday or a day out at the seaside for the individuals we support - working in shared services it is so nice to see the people we support out and about and enjoying their lives - something we would probably have seen in a quarterly newsletter prior to Blink.
PROSSince Blink was introduced into our company it has changed the way we communicate. Prior to it's introduction we had no central communication hub. We have over 100 care homes, very many staff and customers all over the UK, so we are very remote from each other. Since Blink was introduced, we can now see posts from other services showing their activities and milestone celebrations. It connects central services to our homes and each home with each other making us feel part of the wider company rather than just a lone care home. This has been particularly important during the isolation of Covid in the past year and a half. We also have all of our policies and procedures in one place on the Blink Hub.
CONSA bit like Facebook - once a post has gone down the feed it is sometimes hard to find again if you need to refer to it again, this is especially difficult if the post is important information - say new rules regarding Covid. Sometimes it is hard to find a particular Policy or Procedure in the Hub - but that might be more about how and where it is uploaded - I am not sure?
Vendor Response
Hello Jacqui, we are so glad to hear that you have had a positive experience with Blink! We aim to deliver the best user experience in communication, so it is really valuable to know that Blink has changed the way your organisation communicates. Your suggestions for the search function have been passed to our Product Team. There is a personal Hub organisation feature currently under consideration, and we greatly appreciate your insight. We are always looking for ways to improve Blink, and we encourage our users to visit the Product Portal to make feature requests here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Pradyumn
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2021
Cheap and unnecessary
Moving from Slack to Blink was a huge downgrade.
PROSIt attempts to play in the space of Slack.
CONSIt does everything other chat apps do in a worse manner or is poorly implemented. I sent multiple bugs back to the company and none were interpreted correctly or I was told the issue I was facing in one platform was fixed in another platform.
Reasons for switching to Blink
Company wanted to spend less money
Vendor Response
Hi Pradyumn, we are sorry to hear that you did not have a good experience. We aim to provide helpful customer service to all of our users. We will take your feedback into account to improve our product and services for the future.
Replied September 2021
Richard
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Blink - an easy to use and intuitive product that makes day to day business that much easier!
Excellent - just an easy to use and intuitive platform!
PROSBlink is very easy to use for instant conversations and messaging, also very easy to start an instant meeting, a simple forward slash and you are good to go. The product also makes it easy to set up group chats and this can be done on the fly in the middle of a meeting without too much effort. Also has some nice aesthetic features,e.g. throwing confetti! I also like the fact that the developers look for ongoing feedback to further enhance the product, as this product grows it will become even better and more established. Interesting enough people now talk about sending blinks and setting up blink meetings - the name is becoming synonymous with what it does and replacing the typical grammar.
CONSFor some reason, it is easier to use on the phone than the PC itself. Every time you hit the return button on the PC it sends that as a blink when actually it might be you starting a new paragraph. Other than this minor issue I don't have anything too negative to say!
Vendor Response
Hi Richard, thank you for your review! We love learning how Blink has become a part of your employees' daily routines and communications. To start a new line in a single Blink message on PC, hold the "shift" key as you press the return key. You can also click the + symbol on the left, select "compose" and then you will be able to press the return button without sending the message. If you come across any issues or have further questions, please be sure to reach out to us at support@joinblink.com.
Replied September 2021
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Blink is just amazing!
Blink are amazing, the team are so helpful and have a real "can do" attitude when it comes to working with you to fix any business problems you may be having. This isn't problems with the app - this is trying to use Blink to fix internal business issues by developing the app further or expanding it's capabilities
PROSBlink has really changed the way our business looks at communicating with our front line workers. We've had this for almost 3 years now and we haven't looked back since. It's so easy to onboard our new workers to the business, and the ability to share information instantly is amazing!
CONSThere's nothing at all that I like least about this software
Reason for choosing Blink
Ease of use, ultimately our end users chose Blink following a pilot as they absolutely fell it love with it after we asked them to trial it for 6 weeks. We haven't looked back since!
Vendor Response
Thank you for your review! We appreciate learning how Blink has transformed your communication. We are always looking for insight on our customer's experience, so it is really valuable to know how Blink is easily adopted by new starters.
Replied August 2021
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Blink review
It is very easy to communicate with colleagues and make groups
CONSNotification in Window 10 are not very visible
Vendor Response
It is great to hear that you have had a positive experience with Blink! Your feedback on Windows 10 notifications has been passed to our Product Team. We are always looking for new insights and features to improve Blink, and we encourage our users to visit the Product Portal to make additional feature requests here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Courtney
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
BLINK IS AMAZING!
[SENSITIVE CONTENT HIDDEN] is great! I think our company can do more, but Blink has done their part and is always offering the resources needed to be successful.
PROSI love how easy it is to use! I can schedule my posts in the future and allow users to see all of the information they need in one place.
CONSAlthough the software is easy to use, it can be hard to remember all it has to offer. I recently saw that you can view user profiles. Maybe if the name wasn't black and made it seem like you could click on it there would be more engagement. Also, if someone posts to the feed it would be cool to see what they have posted on the feed also in their profile! If would also be cool if we could filter by top posts, or most likes, or #'s.
Reason for choosing Blink
I don't think we had taken any other products into consideration. Blink was a great option for us at a great price!
Vendor Response
Hello Courtney, it is great to hear that you have had a positive experience with Blink! Your suggestions for interactive usernames, feed post histories on profiles, and a new feed filter have been passed to our Product Development Team. We are always looking for new insights and features to improve Blink, and we encourage our users to visit the Product Portal to make additional feature requests here: https://portal.joinblink.com/tabs/2-under-consideration
Replied August 2021
Helen
Verified reviewer
Computer Networking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Blink is really awesome!
Blink provides me with an excellent way of communicating with colleagues and getting company updates out to the wider business. I find it better than email as it has a more natural flow and much more efficient as you can create multiple relevant chats and groups for all your requirements. Notifications are great and it intergrates with all my other apps.
CONSI'm looking forward to the getting an update to enable messages to be sent after being offline, this would enable Me to use offline and keep up to date with chats.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Good Work Communication Platform
This allows us to effectively communicate to our colleagues within our offices, across the country. Which with real time updates and alerts this becomes incredibility easy.
CONSSome of the post filtering options do require some setting up and testing, but once done it's easy to use.
Riaan
Verified reviewer
Computer Networking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy to use. Very clever bots and integrations
It puts everything in one place and is very easy to use.
PROSThe Feed works great. It pulls everything you need into one space. The messaging side of Blink works very well. Instant messaging, teams, spaces - very easy to use.
CONSOffline working would be nice, but these days everyone is online for the majority of their workday, so just a minor nice to have.
Beth
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2021
Crucial for Day to Day communication
Blink lets us have everything in one place so that colleagues don't need to remember multiple passwords to access things such as their self service portal or timesheets.
PROSSince working from home Blink has been invaluable to our team as it allows us to communicate throughout the work day as if we were in the office.
CONSSometimes news feed is hard to filter and important information can sometimes be missed
Vendor Response
Hi Beth, thank you for your review. We appreciate learning how Blink has helped your team work remotely and support internal communication. We can confirm that your feedback on the Feed and filters has been passed to the Product Team. Please do let us know if you have more feature requests through our Product Portal here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Luke
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2021
Mostly used for the chat
The chat is our most used feature by far.
CONSWith most colleagues working remotely, Blink is our most critical comms software. Not being able to see who is online/available, busy, or away on leave is very frustrating (and seems like an easy addition).
Reasons for switching to Blink
Cost
Vendor Response
Thank you for your feedback Luke! We are glad that a staple feature like the Chat is useful. Your feature request for "Profile Online/Offline Status" is currently in development, and we plan to release it in a future update very soon. Our Product Portal is a great way to get feature requests directly into the hands of our Product Team, so please do let us know if there is anything else that you would like to request here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Dean
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Good Communication Tool
Generally a good, easy to use app that allows good interaction with colleagues as well as getting news and updates out quickly.
PROSBlink is a good way of getting information out to colleagues across different areas of the business.
CONSWould be nice to be able to post in different styles of font. Bold/italic etc. Sometimes users have issues opening attachments.
Reasons for switching to Blink
Not my decision.
David
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Recommended
Team communication has improved, especially with the speed of getting things out there. Also noticed a morale boost at launch.
PROSThe product is really user friendly. Admin functions are straight forward and nothing is too many clicks away.
CONSOccasionally when posting pics into the feed, they display as a link as opposed to the picture but with some fiddling i can usually solve this issue.
Vendor Response
Hi David, thanks for reviewing Blink! It is great to know that you have had a positive user experience. We are sorry to hear that posting pictures in the feed can get a bit fiddly as we aim for Blink to be as intuitive and simple to use as possible. We have passed your feedback to the Product Team to streamline posting photos.
Replied September 2021
shaun
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Blink review
Has been invaluable during the crisis as a means of keeping up to date with colleagues concerns as well as communicating company policy and procedure in a rapidly changing environment
PROSEase of use - no training on basics required. Very intuitive
CONSsome of the search facilities could do with fine tuning
Vendor Response
Hi Shaun, thank you for your review. We are glad to know that you have found Blink intuitive and easy to use. We are also happy to report that in July 2021, we delivered improvements of the search facilities to add extra functionality and improve the user experience. If you have more feature requests, please be sure to visit our Product Portal here: https://portal.joinblink.com/tabs/2-under-consideration
Replied August 2021
Phil
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
blinking marvelous
good, no real issues
PROSflexibility and adaptability the fact that there are many tiers with varying access and input levels
CONShave to load older messages, if you miss the link which is easy to do, could do with being in bold type
Vendor Response
Hi Phil, it is great to hear that you have had a positive experience with Blink. Your feature suggestions have been passed to the Product Development Team. In July 2021, we released an update with improved search capabilities which may help with finding older messages. If you have further feature requests, be sure to submit them through our Product Portal here: https://portal.joinblink.com/tabs/2-under-consideration
Replied August 2021
Neil
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Blink- The way forward for all employers
Our company experience has been positive, the product is easy to use and has started to provide us with some of the key results we have been looking for.
PROSThe ability to easily communicate with all members of the team right across the business.
CONSForms and form development could be improved.
Vendor Response
Hi Neil, thanks for leaving a review. It is great to hear that Blink is helping your team communication. We have given your feedback to the Product Team. If there are any features that you would like to request, be sure to let us know on our Product Portal here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Kim
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Great for daily communication
Really good use it daily to communicate with a large team
PROSEasy to use Quick feedback Fun Good platform
CONSNo out of office facility Hard to find previous comms
Vendor Response
Thank you for leaving Blink a review! It's great to hear that you are enjoying Blink and finding it easy to use. We are pleased to say that an "Out of Office" status feature is on the way very soon. If there are other features that you would like to see on Blink, be sure to let us know via our Product Portal here: https://portal.joinblink.com/tabs/2-under-consideration
Replied September 2021
Graham
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent networking app
Excellent, very useful
PROSExcellent way to communicate between employees on a one to one basis and also public posts for a whole group to see
CONSIf you add an image into a reply you can't also comment on the image in the same reply.
Kieran
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Makes life a whole lot easier
Changed the way I work, makes keeping up with colleagues so much easier. Great features to get a message out quick.
CONSNever come across anything which is missing
Vendor Response
Hi Kieran, thanks for giving us a review. We appreciate learning how Blink has changed the way you work. We are always looking for insight on our customer's experience, so it is really valuable to know that Blink is enabling fast and easy internal communication.
Replied September 2021
heather
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Blink is our second in house comm tool and things are looking up!
We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
PROSBlink has some neat features like email search via its platform through single sign ons. It has a hub that makes important work docs painless to find/use immediately. Chat is great and quick.
CONSNotifications need to be improved. The team worries that messages fade into obscurity rather than being seen by appropriate parties.
Vendor Response
Hi Heather, Thanks so much for taking the time to provide feedback and we are glad you're enjoying Blink! As I'm sure you are aware, we're working on the Notification Center which will mean that you'll have even easier access to the most important content on the platform - it would be great to hear your thoughts on that feature when it goes live! Glad to hear you're optimistic about the product as we continue to introduce new features and that once we improve notifications everything will be groovy :)
Replied July 2019
Rachel
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
A refreshing and easy way to work and communicate with my team, colleagues and business contacts!
Much more modern and intuitive than the other tools I use at work. I like how it doesn't confine, I'm able to integrate it with day to day work flows and interact fluidly with those both in and outside my organisation. Professional, modern, fun and effective.
CONSI use the app so much I greedily want more integrations so I can use it across even more workflows.
Kirstin
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Social Media for work
I use it daily, especially to get to quick links on there.
PROSI like that it keeps team members in the know and able to post awards and recognition for one another and people to see events / announcements.
CONSI like all features so far, it's a nice platform.
Vendor Response
Hello Kirstin, thank you for your review! We are happy to learn that Blink is boosting your internal communication, engagement and company culture. We are always looking for user insight, so thank you for taking the time to let us know what you like about Blink.
Replied August 2021
Mitchell
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Blink employee super-app
Overall our experience with Blink is a positive. Lots of value.
PROSBlink is awesome for: Internal communications & Employee communication
CONSThe only thing I can think of is that Forms are a bit of a struggle to pull off correctly.
Emma
Human Resources, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent product for a large Workforce
Excellent experience so far and a great communication tool for the workforce.
PROSIt's easy to use and performs like other popular private social media sites.
CONSThere is nothing i don't like at the moment
Vendor Response
Hi Emma, thanks for leaving a review. It is good to know how Blink's interface is intuitive and easy for our users to navigate. We are always looking for insights on our customer's experience, and we are happy to hear that everything is going well.
Replied September 2021