Organization, tracking, connection and total service for the customer.

We have been with Ascent & Traverse since May 2005. We just started with the tablets a month ago. The tablets save time and increase sales. Easy for the techs to work with and the customers are impressed. Easy also for the techs in the field to see past service work performed, equipment, can collect payment and add to invoice and email receipt directly to customer.

Would love to be able to produce more reports that work for our company. Would love to be able to dispatch contract job techs to their jobs through the dispatch board someday.

fully integrated with payroll.

that it is fully integrated! It can do service, jobs etc and especially with payroll. I like that they continue to improve Ascente with new versions but I wish they would test it more because too often silly bugs are the result of it. THANK YOU for finally attaching the jobs to the jobsite in the call taking screen!!! That alone was a game changer. When I need help, the hotline is very receptive. I like the dispatching and service. The Preventive Maintenance module.

I think it is very time intensive to train new people. Especially when it comes to Preventive Maintenance, Service Billing and Inventory. Every box means something. i wish they had more default reports to choose from? OR every time they create one to have an place on their website that I could see what the name is and what it does. It seems the only way we get the information we really need to to export it to excel. And at this point right now I am the only one who really knows how to do that. Isn't there a way to track Payroll deduction entries? All I can run is what was actually deducted? I would like to know what is owed or when we actually entered in a tool account etc? I wish I could control the Color of the dispatch calls by the Promise time or be able to add my own criteria or be able to override it and make it my own color. For example- I want first calls to be a certain color so that I can easily see that everyone has a first call and not have to click on it. Or if a tech has a first call and then and afternoon. I can tell easily that we need morning call(s). I wish they had a shortcut to each of the notes from the call taking screen. I wish they offered yearly reviews of how we use the system and are we using it to its potential? I wish I knew of the additional options or upgrades available?

Have used Compusource products (Contrac2) for many years, upgraded to Ascente, huge mistake. Very hard product to use and support for this product is far inferior to prior products.

Very inflexible product, can't customize.

It is easy to learn and use on a daily basis. There are many reports and searches that I can run in order to see my overall customer base.

Some of the changes after our upgrade are not good for us and how we work. There are several things that were changed and we have to add several steps to a process that takes us longer now to complete it. We will be talking to someone soon about these issues.

Very good Customer service

I really like the Job Site history that is tracked, and the ease of managing service calls. Reporting is very strong, and provided great information for our management team.

There are not many options available for third party integration software, such as GPS and Credit Card processing. Wish there were more options when it comes to these pieces.

Customer support is always friendly and helps with all of my questions and concerns

How user friendly it is and how helpful customer support is with all questions and concerns

The software is amazing there isn't anything I can say I do not like about the software

We use this to take calls and dispatch for our HVAC/Refrigeration company.

Ease of use, easy to understand...overall no complaints

Wish there was an easier way to move calls around.

Ease of use of the system and ease of training new employees when we hire. Webinars are very helpful as well

It keeps our whole company running.

It works once you get the hang of it. The customer support is phenomenal, very good and helpful people at Compusource.

The interface looks like you're back in the days of Windows 98. Searching for customers is awkward. It would be nice to have a dedicated search window and more fields that are searchable.

This software could of been a great product. This software runs on Windows Server and utilizes RDP. It is slow with only 30 users logged in, the hourglass will be your friend. This software is only 32 bit, and feels like it is from the 90's when it was first released.