Great overall experience.

The customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.

I wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.

Full intergration within Outloook and GTD inspiration. Excellent support.

Customisation for being efficient is a hard work while required.

We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.

Integration of eWay into Outlook. Easy data transfer between these programs. Creating Opportunities from Email. Easy archiving of Mail to Opportunity/Project.

I'm not aware of a more serious deficiency

I don't use software unless absolutely necessary and I think there are far more user friendly and modern CRMs out there.

Tracking project progress from a business perspective (opportunity, invoicing, etc.)

The software is outdated, I have to open another application to get to eway (Outlook) and for each tab in eway a new window opens. The software is unsuitable for tracking the progress of the project.

Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone.

Initial customization was not super intuitive and required several remote help sessions