Fieldmagic
About Fieldmagic
Fieldmagic Pricing
Field Users: Starting at $9 per user/month Web Interface Users: Starting at $29 per user/month (full CRM)
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Fieldmagic
1 - 5 of 20 Reviews
Graham
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.
PROSAs a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple. The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with. Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
CONSLike many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort. The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.
Reason for choosing Fieldmagic
Checklist feature and functions got our attention. Cost effectiveness was key. Also a degree of parochialism - FM is Australian based as are we and this has advantages in that support is easy, aware of local conditions and in time zone. FInally after talking to the team at FM it was clear they had a clear vision for the product, a good roadmap and weren't put off by dealing with a small client. In the end it was an easy decision.
Gordon
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Fieldmagic .....a winner in Field Service Technology
A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
PROSLoads of features to enhance your business and customer service experience.
CONSNeed more time to get the most out of it.
Reason for choosing Fieldmagic
More advanced and like the guys at Fieldmagic. They were willing to work with us and help develop our software whilst we grew the business.
Reasons for switching to Fieldmagic
Fieldaware were not flexible enough and forthcoming enough to cater for our needs.
Jason
Security and Investigations, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2023
Poor
Poor
PROSNot much. It's useless to me & my company
CONSNot much to say, to be honest. Poor service
Reasons for switching to Fieldmagic
Not sure
Fletcher
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Field Magic Review
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking. Awesome system.
PROSThe best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.
CONSIts hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.
Reasons for switching to Fieldmagic
The ability to asset track and more clearly job track. The reporting was better in HubSpot then Field Magic
Winston
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Awesome product that is easy to use
We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.
PROSIt is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.
CONSIt is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.
Reason for choosing Fieldmagic
FM was so much easier to use and the App is brilliant