XOi
About XOi
XOi Pricing
Starting price:
$59.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for XOi
1 - 8 of 8 Reviews
Sherwood
Verified reviewer
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Revolutionizing how we interact with the customer in a transparent way.
Increased Service Revenue and a trust with the customer due to the transparency of video.
PROSIt dramatically shortens the life-cycle of selling or repair because the customer get a real-time video of the problem. They usually move forward with the repair or work much quicker.
CONSThe wearable devices need to be expanded to include much more selection. The video glasses must be more "user friendly" and "ergonomic." Need give the feeling and sense of not even being there.
Andrew
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Very comprehensive CRM software
Great. The training team made it easy to swap over, spending almost two weeks with us
PROSEverything is well tracked and metrics easily available for management. The layout for the employees is also easy for them to see where they are
CONSLead handling when left to a Round Robin protocol. It was very confusing as opposed to the first person available grabbing the leads
Reason for choosing XOi
My first CRM, just wanted to go back
Reasons for switching to XOi
Needed a professional CRM
Brett
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Great product very expensive
It’s an ok tool but overall the price exceeds its value. On the low end it’s a more robust and easily organized and sorted video and picture storage. The real power is in the service bulletin, tech support and other advanced features. However, the monthly cost is prohibitive with the advantage features, therefore cause a price to value disparity.
PROSI really like the data management aspect and ability to easily store job information, visually
CONSAll functionality is add on after add on. The low level cost vs value is ok but as you add or want to add the more helpful features the value quickly gets over taken by the high monthly cost.
Poney
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Residential technicians
Another benefit is when there is an area of concern (such as property damage) tech can make video that can be stored permanently
PROSAs a residential HVAC tech, many times I deal with the homeowner who is not the decision maker. With this I can send a video to spouse who can then authorize repair or replacement
CONSNot their fault, but how well sofware works largely depends on cellular service
Jammie
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Very easy to use
Overall it's a very easy system to use and I would recommend to anyone.
PROSVision is a very easy system to use. If you have someone who isn't computer savvy then they will be able to use this software.
CONSThe only part I dont like is trying to fax a document that was faxed and put in the system will sometimes not want to fax back out.
Tiffany
Consumer Electronics, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
Easy to use!
My overall experience with this app since ive been employed has been mostly good, after the updates its been so much better.
PROSI like that it has a very easy to navigate interface. I can enter my sales very easily. The fact that I can look up my previous inputs helps tremendously.
CONSIts sometimes slow to come up and glitches sometimes when inputing forms but its only when inputting one after the other.
Matt
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
The team is great to work with.
When you have a issue and let the support team know about they get right on to solving your issues. Fast response and extremely friendly. They always are available.
CONSWe as a team would like to use the app to upload pictures. Our service technicians could upload pictures past jobs then.
Weronika
Verified reviewer
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
Good demonstration software
It is easy to use and suitable for any businesses as demonstration software and much more
CONSUnfortunately the software freezes and becomes unresponsive. This results in the need to restart the program