Easy to use, easy to manage multiple teams and phone numbers, great API for automation.

The best part about Avochato is their AMAZING customer service.

It provides a very nice platform and a user friendly web environment.

The biggest negative is that some people call the number after receiving a text, which does not work well.

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

There are far better and less expensive options out there.

I went in to cancel and not only did it say that it was already cancelled, but it blocked me out.

Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

It was very intuitive to use and the ability to have multiple users was very effective.

I have had a great experience sending messages to my subscribers, and it has helped me promote my business more effectively.

It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch.

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now.

We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers.

Great SMS customer support software with awesome features.

Had some trouble working it on my mobile device at first.

Nothing I don't like about it. I cannot think of anything negative to say.

Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use.

The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

Super easy to procure, implement, and start using.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus.

Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with.

Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.

Awesome support, easy to send messages -- Good software.

They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with.

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with.

I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.

It is a great software but cumbersome and slow for me. I do not find it super intuitive to be honest.

Its feature set is quite good with good technical ability to answer questions.

Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Great product, highly intuitive ticketing and ticket management system. Very easy to setup and work with.

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

It allows us to easily chat with website visitors and convert them into leads. The ability to read transcripts helps us better understand our customer needs.

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

They are a wonderful company with great support, features, and brand.

Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.

The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.

Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders.

We have only been using the product for a short time, but we are very pleased with its ease and price.

Works perfectly, tons of features and it is easy to use. Everything works, so I needed support just once regarding the API and it was quite fast and helpful.

The ability to build Boards with a wide variety of powerful columns.

I don't have any futures that I dislike about the product.

The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).

LiveAgent also supports email forwarding as  well as mapping out the customer behavior before them joining you. This helps you anticipate their queries and help quicker.

I like that it is real-time and that we can talk to our customers quickly. It is nice that they can see us typing and that we can see them.

Excellent product with wonderful support that streamlines and enhances the customer experience.

I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.

LA is the third company what we have testes in last 6 years and looks like is the best for us.

Needed to vonnect several email adresses with each other,log in was sometimes confusing.

The UI is not up to date. The user interface is boring.

I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Easy to use, affordable and runs smoothly. Post Affiliate Pro offers outstanding products and customer service in every feature.

I really love the quick, responsive and helpful customer service given by LiveAgent.

LiveAgent prides itself on good customer service, and this is one of my favorite things about it.

It has been great throughout, I have loved it & it helps me serve my customer on there queries faster.

Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades.

I like LiveAgent because it integrates very easily with my site. Clients like the response we give them.

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

US Dollar

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.


Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.


Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.



LongDescription

Link Shortening

Support Ticket Management

Text-to-Win

Employee Management

Case Management

Shortcodes

Surveys & Feedback

Mobile Alerts

Automated Responses

Mass Texting

Transfers/Routing

SMS Messaging

Templates

Scheduled Messaging

Sales Pipeline Management

Workflow Configuration

Human Handover

Reservations Management

Agent Interface

Voice Mail

Listing Management

Communication Management

Customer Database

Offline Form

Audience Targeting

Collaboration Tools

Automated Routing

Assignment Management

2-Way Messaging

Call Center Management

Template Management

Customer Complaint Tracking

Call Routing

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Survey/Poll Management

Transcripts/Chat History

Routing

Mobile Keywords

Multi-Channel Communication

Queue Management

Landing Pages/Web Forms

Pricing Management

Group Messaging

Workflow Management

Message Personalization

Ticket Management

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Conversations

Client/Property Matching

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Keyword Tracking

Interaction Tracking

Sales Onboarding & Training

Alerts/Escalation

Real-Time Reporting

Chatbot

Commission Management

GDS/OTA Integration

Reporting/Analytics

Polls/Voting

Contact Database

Prioritization

Lead Qualification

Remote Access/Control

Supplier Management

Appointment Management

Workforce Management

Client Management

Quotes/Estimates

Social Promotion

Autoresponders

Remote Support

Purchasing & Receiving

Third-Party Integrations

Survey Builder

Canned Responses

Lite: $19 per user / month
- 1 phone number
- Multi-channel: SMS, live chat, Whatsapp
- Customizable website widget
- Basic two-way conversation management
- Broadcast messages lite
- Call forwarding Voicemail

Standard: $35 per user / month
- All items in lite 
- Unlimited broadcasts
- Advanced team management functionality: skill routing, dispositions
- AI Chatbot and additional Automation Tools (surveys, drip campaigns) 
- Advanced analytics 
- Salesforce, Zapier, Slack, Teams integration

Custom Enterprise:
- Access to Avochato’s API
- Salesforce Process Builder Workflows
- HIPAA Compliance
- Dedicated Account Rep

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Avochato

Live Online

Webinars

Documentation

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.


LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

Start with a 1 month free trial, no credit card needed, no contracts.



File Management

Commenting/Notes

Real-Time Analytics

Cataloging/Categorization

Call Transfer

Softphone

Personalization

Caller Profiles

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Video Chat

Progress Tracking

Real-Time Monitoring

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month
Small plan: $9/agent/month 
Medium plan: $29/agent/month
Large plan: $49/agent/month
Enterprise: $69/agent/month

Avochato vs LiveAgent

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