CallHippo
About CallHippo
CallHippo Pricing
Bronze plan: $16 per user per month Silver plan: $24 per user per month Platinum plan: $40 per user per month
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CallHippo
1 - 5 of 564 Reviews
Tanya
Mental Health Care, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed October 2021
Great little tool for sales calls
Eric
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.
PROSOnce you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.
CONSOur agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one. Regardless, the new account openings are resolved quickly.
Reasons for switching to CallHippo
Pricing and support
Peter Ian
Outsourcing/Offshoring, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Feedback
Whenever I have questions about the product, it's reassuring to know that the chat support team is consistently available. It feels as if they are accessible around the clock, 24/7.
PROSI have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.
CONSI'm looking forward to the return of the monthly subscription option for purchasing a single line.
Reason for choosing CallHippo
I decided to go with CallHippo over the alternative products for a few reasons. First and foremost, CallHippo's local payment acceptance made the process more convenient for me. Additionally, their customer support has been consistently responsive and helpful whenever I've had questions or issues. The flexibility and features provided by CallHippo also aligned well with my business needs. All these factors combined made CallHippo the ideal choice for me.
Reasons for switching to CallHippo
To acquire Nextiva, It require a US card, while it's worth noting that Callhippo accepts local payment methods.
Pierre
Environmental Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Canadian business user
Good. I am grateful that I have a virtual number for my Canadian customers.
PROSEase of use and installation. I like that the service works usually well. The app works well.
CONSThe cost of the SMS is high and should be included or reduced when already a customer. Or have better option since texting is almost mandatory in the current business environment.
Reason for choosing CallHippo
Seemed a good idea at that time. I needed a nationwide canadian number and set up done quickly for a project several years ago.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
Worst Technical Experience Coupled with Customer Service that Goes in Circles
My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.
PROSIntegrates with other features, good transcription of calls, high quality transcriptions.
CONSCustomer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They
Reason for choosing CallHippo
It seemed a bit cheaper, but its not.
Reasons for switching to CallHippo
They stopped supporting outbound calls from Australia. They were great.
Vendor Response
Hi, Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted. If you can send us an email at escalation@callhippo.com with reference to this review we will get your complain escalated internally and try correct the experience you had with us.
Replied April 2022
