All CallHippo Reviews
1-25 of 564 Reviews
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Tanya
Mental Health Care, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed October 2021
Great little tool for sales calls
Eric
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.
PROSOnce you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.
CONSOur agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one. Regardless, the new account openings are resolved quickly.
Reasons for switching to CallHippo
Pricing and support
Peter Ian
Outsourcing/Offshoring, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Feedback
Whenever I have questions about the product, it's reassuring to know that the chat support team is consistently available. It feels as if they are accessible around the clock, 24/7.
PROSI have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.
CONSI'm looking forward to the return of the monthly subscription option for purchasing a single line.
Reason for choosing CallHippo
I decided to go with CallHippo over the alternative products for a few reasons. First and foremost, CallHippo's local payment acceptance made the process more convenient for me. Additionally, their customer support has been consistently responsive and helpful whenever I've had questions or issues. The flexibility and features provided by CallHippo also aligned well with my business needs. All these factors combined made CallHippo the ideal choice for me.
Reasons for switching to CallHippo
To acquire Nextiva, It require a US card, while it's worth noting that Callhippo accepts local payment methods.
Pierre
Environmental Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Canadian business user
Good. I am grateful that I have a virtual number for my Canadian customers.
PROSEase of use and installation. I like that the service works usually well. The app works well.
CONSThe cost of the SMS is high and should be included or reduced when already a customer. Or have better option since texting is almost mandatory in the current business environment.
Reason for choosing CallHippo
Seemed a good idea at that time. I needed a nationwide canadian number and set up done quickly for a project several years ago.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
Worst Technical Experience Coupled with Customer Service that Goes in Circles
My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.
PROSIntegrates with other features, good transcription of calls, high quality transcriptions.
CONSCustomer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They
Reason for choosing CallHippo
It seemed a bit cheaper, but its not.
Reasons for switching to CallHippo
They stopped supporting outbound calls from Australia. They were great.
Vendor Response
Hi, Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted. If you can send us an email at escalation@callhippo.com with reference to this review we will get your complain escalated internally and try correct the experience you had with us.
Replied April 2022
Ian
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Callhippo is very easy to use and has a good quality for inbound and outbound calls.
I am happy I chose CallHippo. I never encountered any problems using it.
PROSThe quality of the phone system and it is very easy to use. It is very user-friendly.
CONSIt is still not complete. I hope they add more features that would be functional to most companies.
Reasons for switching to CallHippo
CallHippo is not expensive and has a good quality in making outbound calls.
Somesh
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2020
READ & ASK Before Make a Purchase of the Service
- Try Skype for Business with call number their support is brilliant.
PROS- You can get a different service with better support 'skype for business'.
CONS- Discuss your Use Case with the support team before making the purchase. - Support doesn't even understand your use case properly due to lack of knowledge. - They will try to sell you the product no matter what so, please get all the response over email as proof of refund. - You don't receive SMS for verification. So, the service doesn't work. - You don't receive calls for verification from Google Voices, Gmail, Google Adwords, Upwork. - Again make sure ask before you make the final purchase because they don't wanna refund wanna your money - Also, their automation mailer will disturb you even if you are on a call with them.
Reasons for switching to CallHippo
- Receive SMS for verification - Receive phone calls from Google Voices, Gmail, Google Adwords, Upwork.
Vendor Response
Hi Somesh, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com
Replied May 2021
Murugan
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Wonderful Experience
Structure of CallHippo which is very easy/simple to understand ... Great Customer Support
CONSNothing as of now as my experience is really great/amazing and going pretty well for now
hidekazu
Packaging and Containers, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
FANTASTIC CUSTOMER SERVICE
The level of service is always top. Everyone I deal with is always so helpful and friendly.
PROSCustomer service is always stellar. Today [sensitive content hidden] was very helpful and super friendly through out our process. I reached great results with him.
CONSSo far my experience has been very positive and I am unable to think of any cons.
Rehab
Education Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
perfect experience
every thing is good the voice is clear .
Marvin
Telecommunications, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2024
Callhippo Review
Easy enough to use with different systems.
CONSA lot of things are missing from the website.
Amit
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Excellent Sales and Support Team, But could use a few more features and integrations.
Overall I am more satisfied here than, dial pad, phone.com and cloud.io. Even Zendesk support wasn't that great and don't even get me started on Zoom phone setup. What a nightmare compared to yours. You guys are onto something, don't lose your excellent support and sales strategy.
PROSEase of use, and how quickly I could implement my setup. Moreover the quick and friendly sales and support team. [SENSITIVE CONTENT HIDDEN] from Support were just wonderful people to work with.
CONSIt would have been great if we can implement a team chat plugging for my website right through here like it is with zoom and zendesk, but for now, I think you have some room to grow on your product interface development and integration to implement for the future, which is pivotal for your company.
Reason for choosing CallHippo
Your support, [SENSITIVE CONTENT HIDDEN] quick response and willingness to explain everything over a quick screen share was enough for me to get started with this solutions. and Today, [SENSITIVE CONTENT HIDDEN] quick responses and answers were enough for me to know that I will stick around for a bit longer. :) Happy Customer today.
Reasons for switching to CallHippo
Lack of support and quick response from their customer service team. these days I don't have time to wait for someone to call me back the next day on a ticket or even 2 hours from now. Times have changed and I don't think they realize this.
Jeff
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
More than meets the eye...
Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.
PROSThe product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc. The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!
CONSThe only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH 2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...
Reasons for switching to CallHippo
Resigned as a VP of an investment firm where we were using RC and took a new position with my current fast-growth company - my current employers use Call Hippo and I decided to give it a try...glad I did!
SHAHRAM
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2021
Running it like a scam
Terrible. Scam artists in their sales and customer success teams.
PROSEasy of deployment and average cost compared to others
CONSAfter more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for it!" Essentially that is their way of increasing the price on you. And then also had gone ahead and moved us from monthly plan to an annual plan without our permisson. I have an email from their sales team when we bought that our prices was x dollars and it would "never" change. When we asked them to reconcile these, the palyed games for 3 months and did not respond to repeated requests to give us an answer or refund. The support has been nothing short of scam! I am incredibly disappointed how they treat their long-term customers. Stay away from this product unless you are fine working with charalttans.
Reasons for switching to CallHippo
Cost was high.
joseph
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
call hipo review
overall experience i like the service and its efficiency since i started using i have seen some more new features coming up and better service so i think with time you will be the best.
PROSfirstly i like the numbering system and the whole arrangements with the auto answering voices and forwarding calls this is the feature i like most and your customer service is also good i like customer service so efficient and [SENSITIVE CONTENT] was supportive just helped now
CONSmostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant call back using the same number or any number i can choose. And then could atleast hold customers number for some period if havnt renewed sometimes the people are ill or some banking issues you shouldnt remove the numbers quickly
Sam
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Terrible Customer Service and AWFUL Call Quality
Overall a terrible experience and we shall be actively turning other business owners we know away from using this system.We are also disputing the payment as we have not received the services we were expecting
PROSHas plenty of features, HOWEVER, these are all a waste of time when the call quality of the system is absolutely terrible.
CONSThe call quality is awful. People on the other end of the line couldn't hear me or make out what I was saying. They tried to make out it was my Internet connection which is a terrible excuse as I have super fast broadband, and after using a new system (Go High Level) I have had no issues at all.Their customer service is terrible also. I signed up and paid for a mid tier plan right away as we wanted to use the power dialer feature on the system. After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the support team right away to cancel the account and refund the payment we had literally just made.1 week later we still haven't received anything, and after chasing them we have been told they don't offer refunds.The system is not fit for purpose and you should avoid Call Hippo entirely.
Reason for choosing CallHippo
Call hippo was cheaper than Just Call. In hindsight you obviously get what you pay for..
Vendor Response
Hi Sam, Really apologize for the inconvenience. Can you please send us a mail at success@callhippo.com and cc escalation@callhippo.com, we will look into this concern to resolve it on priority.
Replied January 2023
Sripathi
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Feedback
Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.
PROSIntegration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.
CONSCall drops, Call Quality Issue, connectivity issue.
Reasons for switching to CallHippo
Cost
Carlos
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Great for my team!
I've had a great experience. The software is very easy to use and it covers all the basics functionality.
PROSBeing able to have different departments online at the same time. Also, the pricing is really good for what you get.
CONSI just hope that internal transfers was part of the regular plan, seems something so basic for the service.
Reason for choosing CallHippo
Price
Rohit
Market Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Fantastic Customer Support by [SENSITIVE CONTENT HIDDEN]
Before getting with [SENSITIVE CONTENT HIDDEN] I was in touch with few of the guys before. They were good but not as supportive as [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] gets to that extra level to help the customer and ensures that all the queries get resolved. Despite of the fact he is suffering from Covid -19 he was up on his toes to meet and greet my queries. I think customer service like him help us in proving good reviews. One suggestion to his reporting manager. If you any clients which are dissatisfied with you services let them talk to [SENSITIVE CONTENT HIDDEN]. I am sure he will have 90 % retention rate for them . Regards Rohit Coo
PROSThis software is very user friendly and the customer support team especially getting assisted by [SENSITIVE CONTENT HIDDEN] He is very helpful and soft spoken and takes every query very patiently. I think all the customers should be handled by him . Even though he was suffering from Covid-19 he was very supportive. Keep it up!
CONSNo Demerits . Everything is fine . I think this is the best app.
Amielia
Construction, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
Disgusting customer service and will not give a refund even though I proved their sales lied.
Horrible. I asked for a refund on the 1st of May and it is now the 11th and they still keep going in circles. They will not put me through to a manager and all they do is say "sorry for the inconvenience" which is clearly automated and just a general reply - goes to show how much they have these problems.
PROSNothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls. We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person. I eventually proved I was correct after many hours and told them I wanted a refund. They tried to keep me as a customer and I told them no. This amount of minutes they deducted was close to 15 but I was the only person who had trialed this number and I did not ever answer. I left 1 voice mail to see how it works. All up, including the time it took to connect, I would have spent between 2 - 3 minutes trialing this system. I will be using RingCentral now because I have used it with another client and they are better in every way. They may cost slightly more but trust me pay the extra!!!
CONSThe customer service and sales are ridiculous.
Reason for choosing CallHippo
I will be using RingCentral now because I have used it with another client and they are better in every way. They may cost slightly more but trust me pay the extra!!!
Vendor Response
Hi, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com
Replied May 2021
Ian
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2021
Customer service? Hahaha - you're kidding, right?
I hope they go under - the world doesn't need another crumby business.
PROSNone particularly. The app was a good idea but riddled with issues.
CONSLousy, lousy. LOUSY customer service. Over a day with a non-working phone number and no support. What a joke....
Reasons for switching to CallHippo
CH offered better pricing and an app. But their customer service is non-existent. And they take money without refunds even when it's clearly their fault.
Vendor Response
Hi, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com
Replied May 2021
Artin
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great features, well worth the money!
Good experience. They have great customer service that is eager to help. Eventhough they seem to be located in India, it in no way lowers the value of their offering.
PROSIt has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.
CONSNothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it. If they can have phone numbers for most countries in the world that would be better
Jagpreet
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Help with call forwarding issue
I can easily take calls in any country when travelling. It make it easier to contact with my customers. I love the customer service [SENSITIVE CONTENT HIDDEN] provided today with call forwarding issue. It shows the support team care for the each and every customer.
PROSIt's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
CONSApp should have more options in side to change few more setting.
Reason for choosing CallHippo
Less expensive and better customer service for others.
Eduardo
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great service
great support team always helpful.
PROSEasy of use, setup and support they are always willing to help
CONSit hangs ocasionally and it needs better voices for recordings.
Reasons for switching to CallHippo
easy to use
Matthew
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Does everything I need
Overall it has been very positive. Call quality is fantastic, easy to setup and make changes as required. It does offer a lot of featers in the silver plan that would be additional addons with other companies which makes it a great choice.
PROSI like how easy it is to setup. Hassle free activation, simple to add additional lines, employees etc. Has all the features anyone could want.
CONSIt is now a little expensive for me after covid the AUD dropped so conversions now make it more expensive than local companies unfortunately.
Reason for choosing CallHippo
At the time it was price and features for that price.
Reasons for switching to CallHippo
Needed a phone that allowed inbound calls to mobile phone via an app that could be added to staff members phones while out and about but still have full functions. Optus had us tied down at the office.