What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community.

The ability to automate flows makes Charles a very strong tool! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%).

In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools.

Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

Overall recommendable. Friendly staff.

Customers appreciate contact via WhatsApp

Technical problems and failures again and again

- The SMS marketing Campaigns. - Simple Set up for Website hooks. - Plenty of integrations to choose from. - Helpful staff and customer service.

- Was tricky to set up CTWA campaigns. - Expand video Tutorial section.

Easy operation & constantly growing number of features. The team is always at your side.

In the beginning they still had some bugs. However, these are rapidly decreasing.

Powerful tool in mid-short business activities,

Plug & play approach: quick set up before start spreading messages

Data viz, analytics, integrations: I'm sure that all will be improved in less 18 months

The interface is very useful and fast. It is very nice that it can be integrated with many apps.

It is a pity that there is no mobile app. The price is also more expensive than others.

Easy to implement and to use, user interface is very simple and usable also from other "less expert" team member. Very good customer support, fast responses and always trying to help you in your strategy.

It would be great to have more integration (i.e. Salesforce, Zendesk etc).

Good experience, support and user-friendly platform.

Flexibility with internal e-commerce integrations.

Mich überzeugt die persönliche Betreuung vom Charles Team. Anliegen und Probleme werden direkt addressiert und versucht zu lösen. Top! Wir nutzen Charles aktuell um Kundenanliegen zu lösen. Zukünftig mehr Marketingkampagnen. Unsere Kunden schätzen den individuellen und schnellen Kontakt über WhatsApp - auch außerhalb der Geschäftszeiten.

* Interner Aufbau der Einstellung finden wir zu unübersichtlich* Wir hätten gern mehr Farben in der Tagauswahl* Aktuell nur eine Verbindung mit einem Shopify Shop möglich (DE) - wir haben allerdings noch weitere Shops * Wunsch nach mehr NPS Aussagen zu Nachrichtenzeit, Bearbeitungszeit etc.

I have had a very good experience with Charles so far. You always have a fixed contact person, which I find very important.

I'm generally very pleased with Charles. It's easy to use and there are a lot of features that you can use to take your Whatsapp marketing to the next level.

Currently, I am still missing reporting or KPI's that can be tracked better.In addition, one or two things could be improved/added to the segmentation.

Benefits: Mobile Marketing about Whats App

- Whats App Marketing- Live Chat in every Browser at every time

It`s complicated to search for more demo videos or learning material for check up the tool

The journeys feature as mentioned is great. We use it practically for all our campaign send outs to build interactive message flows instead of just a simple message.

Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.

the product itself is great, [sensitive content hidden] also provides very good support

24h chat closures, limited features (no multiple pictures), complicated to download data etc.

The support and they are always willing to improve.

That the tool often not work....Some bugs will not been fixed at all.

Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten.

Wir können unsere Kund.innen personalisiert bespielen und erzielen somit bessere und höhere Direct sales.

Bisher ist die Kampagnenplanung noch nicht möglich. Das würde vieles erleichtern

Love being able to chat directly to our users on their phone, it makes it easier and somehow less intrusive than sms or calling.

whatsapp has many hoops to jump through, but thats not charles fault as such.

So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results :)

Easiness with platform and with our POC in any help, doubt - the loom videos are incredible!

Integration with some platforms still a bit lacking but nothing major

It works great for sharing our promos and product launches, very easy to use, very reliable Customer Support

Room for improvement when it comes to the speed and fluidity of sending the campaigns