There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over.

Great service and awesome people to work with. Would highly recommend to anyone looking for service.

If you are using soft phones don't run a lot of other software and keep your computers free of spyware or viruses. A busy or poorly running computer will also destroy call quality.

A few years ago we had problems with calls breaking up, but they have since fixed the problem.

Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side.

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Quality of sound is awesome and very friendly to use.

ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software.

Very good customization. Does many things that help our business.

I can only say they have a very good product and something I would highly recommend to others looking for a  effective and very robust solution for their contact center needs.

Affordable compared to big name competitors. The team at Chase Data is always trying to improve the features and quality of the system.

The best benefit a sales team can get is more money and opportunity. That's what this product  offers.

As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business.

The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Ease of use and useful tools and interface, loading leads is easy and intuitive.

The only negative thing I found with this software is how many different times I have to put in peoples information in different areas. It should just transfer over.

So far FreeAgent is amazing and more than we thought it would be.

We utilize all functions of free agent but the best part of this CRM is the ability to completely customize our portal to our specific needs without having to keep a lot of unused features.

All this at a reasonable price perfect and easy to recommend.

The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.

Integrates well with Office 365. Looks great and is neat and tidy.

I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.

I like ease of use and the responsiveness of customer service. This is a great product for small to medium size companies.

On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.

Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.

I like the fact that you can do so many integrations like Mail chimp and Zapier.

Lack of reporting is something that is being addressed. Email integration is inconsistent if you're using an Exchange server.

Having to learn new technology. I am not well versed in using computer software and integrations.

Coming from Excel, this is obviously superior. I like most the ability to track what each of our sales reps are doing, the email analytics and dashboards.

Easy to use and functional. I like the most is that I can know when my client open a Mail.

It is easy to customize to my business needs and the customer support is excellent.

Workflows are a big help and the customer support (both chat and email) is amazing. We were able to use the product almost immediatley.

If Salesforce customers would be aware of FreeAgent CRM, Salesforce would have no clients any longer.

Overall Myself, and my agency have been very happy with the FreeAgent Product and onboarding team.

It's reliable for the most part. Any issues or questions I've had have been sorted out by the Support Team and Account Manager very quickly.

The setup, integration and training were straightforward and relatively easy.

I love the different views available, the customizable apps, report features, and the new RingCentral integration will be so helpful.

Simplicity of making changes and customizing the information stored under accounts, opportunities, and contacts.

Setup has been very collaborative and accommodating to our schedule as a growing business. Free Agent is easy to use and has saved us a ton of time on a daily basis.

Eddie Lampert likely doubted that established, 100+ year old Sears would fall 99.

We liked how it worked as a process flow management tool. We looked at other tools, such as salesforce, and they were not easy to conceptually fit into our process.

You have get in there and use it a few times, you have make edits and changes to the terms, drop down options.

I like the lay out of the software. Its pretty easy to navigate around and the overall quality of the design is nice.

US Dollar

DialedIn (formerly ChaseData) offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.


Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.


DialedIn has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  


DialedIn CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.



LongDescription

Call Transfer

Online Voice Transmission

Quality Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Access Controls/Permissions

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Call Recording

Call Logging

Integrations Management

Automated Routing

Local Caller ID

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Call Scripting

Hotkeys

Multi-Channel Communication

Queue Management

Role-Based Permissions

Social Media Integration

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real Time Reporting

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Lead Qualification

Automatic Lead Distribution

Preview Dialer

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Data Management

Automated Attendant

Automatic Outbound Dialer

Small business:   $89 per user per month
Professionals:     $139 per user per month
Enterprise :          $169 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DialedIn CCaaS

In Person

Live Online

Webinars

Documentation

Videos

FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. 

Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. 
Lift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.

A/B Testing

Content Delivery

Lead Notifications

Forecasting

Personalization

Meeting Management

Internal Chat Integration

Document Storage

Proposal Generation

Activity Tracking

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Relationship Tracking

Projections

Pipeline Management

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Batch Communications

Template Management

Customer Support

Opportunity Management

Email Marketing

Mobile Access

Sales Activity Management

Routing

Territory Management

Channel Management

Training Management

Free: $0 per user / per month
Team: $28 per user / per month
Pro: $60 per user / per month
Enterprise: Talk to FreeAgent CRM for a custom quote

Contact FreeAgent CRM for other pricing information.

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