The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.

Detailed training from the team has really been outstanding.

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer.

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone.

CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point.

Ownership of the account manager is fabulous. Support for initial training is also very good.

We are hopeful of the Zenoti partnership as we use that program as well.

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Still has limited functionality. Agents cannot monitor them selfs at all levels.

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

It has been a good experience and the team has been very responsive and able to solve any issues right away.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Amazing product, great support team and excellent dashboards.

Easily integrated with SugarCRM  BPM360 that we use.

The ease of use is the best thing that we liked about the product.

I has integrated well with our CRM and has been easy to use and change as needed.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Time to time service , good support , nice communication.

Efficy is very flexible, it often offers many different ways to receive your goal. This makes it sometimes difficult for users to explain the steps that have to be taken.

Good value for money and lots of features. Efficy lets you manage your customer relation database extensively.

Sometimes it had error, or page is not updated, or digital signature status has to be refreshed manually.

EFFICY is an excellent CRM because it allows to have a clear vision of the  business.

Very well set up (CRM thinking is in the genes of this product and company). Support is quick and good.

Many to many relations is positively impressive, it can really help you to find the right information at the right place.

Too many choices, the persons that don't work as much with Efficy have problems where to find everything.

They will have everything you need, and if there is a feature missing you can either add some customization.

Ist is fast, easy in dailly use, query is easy to use and the Efficy Designer is easy to use and you can make it to your one wishes.

I have used Efficy for 2 years and I have been extremely impressed with the ease of integration with our business.

EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.

The crazy way it thinks you want to copy in numerous people for each task - and then have to physically de-select other users each time.

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.

Good customer care will make your CRM journey a lot easier and with Efficy you will find out that they can make the difference with the competition.

Office integration , very good support: good value for money; easy to usean make your OWN sjablonen/formats.

The offline installation need to be setup by a technical skilled person.

It is sometime hard to know where to find the relevant information in order to use a more complex functionality.

The integration with your email programm. So this makes it extremely easy to store the most useful information about the companies you work with.

As a small company, I've kept my Efficy simple and therefor did hardly encounter issues that I don't like.

Great value for money Even though the emphasis of Efficy seems to. Be sales its easily to be used as a document management system by its archtecture and a verh good multilangual support (Dut h!!).

The people behind Efficy are very helpful and dedicated to help us find our way in the new system.

The agenda is its most useful tool, which allows you to create, share and allocate different tasks across different colleagues.

When there is an issue the helpdesk will give you all efforts to give a solid solution. When we know all features and work with the system some more months all the ranking stars will probably be full.

Advance the business quickly by sharing data easily from Outlook and SAP.

It's ease of use is impressive. Working from the cloud is fantastic.

US Dollar

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.


CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.


CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Queue Management

Multiple Scripts

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Voice Customization

Preview Dialer

Call Monitoring

Campaign Management

Please contact Cloudagent for a custom quote based on your needs.

Phone Support

24/7 (Live Rep)

51-200

201-500

501-1000

1000+

CloudAgent

Live Online

Documentation

Euro

At last, a CRM solution that truly adapts to your needs!

Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  

Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   

Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. 

File Management

Commenting/Notes

Real Time Analytics

AB Testing

Milestone Tracking

Project Workflow

Customer Surveys

Forecasting

Multi-Channel Marketing

Surveys & Feedback

Status Tracking

Internal Chat Integration

Product Catalog

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Digital Signature

Customer Service Analytics

Sales Pipeline Management

Task Scheduling

Pre-built Templates

Electronic Signature

Calendar/Reminder System

Portfolio Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Resource Management

Calendar Management

Customizable Fields

Collaboration Tools

Activity Management

Churn Management

Sales Trend Analysis

Full Text Search

Template Management

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Call List Management

Campaign Planning

Multiple Projects

Customer Support

Lead Generation

Email Templates

Version Control

Opportunity Management

Project Time Tracking

Lead Management

Email Marketing

Mobile Access

Sales Reports

Real Time Data

Performance Metrics

Territory Management

Shared Contacts

Multi-Channel Communication

Marketing Automation

Client Portal

Request Escalation

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Segmentation

Data Visualization

Reminders

Time & Expense Tracking

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Efficy CRM Starter : €20/user/month
Efficy CRM SMB : €40/user/month
Efficy CRM Enterprise : €60/user/month
Efficy CRM Corporate: €80/user/month

All plans include
* Common functionalities (CRM)
    Full management of sales opportunities and contacts
    360º visualisation of the sales funnel
    Task and agenda management
    Mobile application
    KPIs
    Outlook / Gmail integration
    Unlimited storage
    Create and save customised fields and views
    Efficy connect (API, import / export)
    Advanced search engine
    Documentation and report management (both sales and tasks)
* Support
    Real-time assistance
    And also via email and telephone
* Email Marketing
    Templates
    Campaigns Module
    Synchronisation with marketing automation tools

CloudAgent vs Efficy CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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