We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

There is no single thing I would dislike about CloudTalk.

Flexibility and powerful features. Their customer care team is very helpful and responds quickly.

Integrated with our help desk app - works perfectly.

The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests.

From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time.

Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.

Good support team and great insights and data.

Perfect phone system for startups. Easy to use with great customer suppor.

CloudTalk has a lot of features that we use very often. Good value for money, easy to use, good support and very intuitive interface.

The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Most of all, I liked the ease of use and intuitiveness of it.

Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.

I like the user friendly enviroment of the software.

They were great to deal with, the service was good, and the pricing outstanding.

They have all that we need, and, in addition, they offered me great opportunities. A recent one was an article in their customer experience section.

A nice piece of software if you are looking for a low cost cloud contact centre. It’s a startup so they are quite flexible and responsive.

I like how customer friendly  ClaudTalk is and the design of it.

Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service.

It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

I am using Cloudtalk now for more then 2 months and the service is great.

I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well.

Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.

We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation.

I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk.

With features like call monitoring and call recording, Cloudtalk offers very practical solutions. The UI is impressively simple and makes it an easy to use software for users and admins.

Software is obviously using the internet so if you have a weak connection then your calls will drop out.

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk.

In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is.

Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button.

Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features.

I am happy with the ease of use and definitely prefer using it over a phone. Creates a more streamlined sales process.

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Did not recognize any cons or problems till now.

The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

This is a great tool for the at home employees that allows us to take calls from our home computer.

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business.

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating.

You can experiment unexpectedly closed because of the product have error in response time.

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support.

What I like most about Bria is how easy it is to use.

Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

The customer service was great to work with. Call recordings were easy to find.

Processing, ease and good communication, it works great on mac os and windows integrated very well.

Can be used with multiple types of devices, e.g. Computers, mobile phones. Has friendly User Interface hence very user friendly.

I have been using this software for over 2 months and it is easy to use and has great quality for inbound calls.

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly.

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box.

Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good.

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory.

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken.

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back.

The first feature that drives me crazy is that the keys on the application will move. I may be on a call or trying a second number after dialing a first and the application's  keypad will move up.

Very easy to use and very easy configuration and can set up more than one profile smoothly.

Easy to use and very intuitive to make a SIP configuration, support G729.

This is my favorite phone software for helping our customers at Kalos Services Inc.

Bria has help me make phone calls for customers and helped them with what they need.

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins.

Bria is a good softphone, it works well and has a very simple interface.

I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

However, it did not work well for us in the long run due to dropped calls.

US Dollar

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.


Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.


CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Commenting/Notes

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Online Voice Transmission

Quality Management

User Management

Inbound Reporting

Caller Profiles

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Answering Machine Detection

Lead Management

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Hotkeys

Virtual Call Center

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Real Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Real Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Fax Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Interaction Tracking

Manual Dialer

Multiple Parties

Outbound Reporting

FTC Compliance

CloudTalk pricing scales with the number of agents:

Starter: 
$25/user per month (billed annually)

Essential: 
$30/user per month (billed annually)

Expert:
$50/user per month (billed annually)

Custom:
Contact CloudTalk directly for a custom quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

CloudTalk

In Person

Live Online

Webinars

Documentation

Videos

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration.


While Bria does not come with a VoIP service, Bria integrates with market-leading VoIP providers and PBX/call servers that supports SIP. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.


Bria is available in three solution offerings: Solo, Teams, and Enterprise. Bria Solo targets single users seeking a straight-forward, feature-rich softphone on mobile or desktop. Bria Teams focuses on providing internal team or small business communications, including additional collaboration features like screen sharing and virtual meeting rooms. Deployment is streamlined in Bria Teams as settings are configured and provisioned from the cloud via a user-friendly web portal. Lastly with Bria Enterprise, businesses can scale beyond 100 users and access additional features such as active directory integration, more granular configuration settings, and on-premises hosting.



Two-Way Audio & Video

On-Demand Webcasting

Single Sign On

Presentation Streaming

Private Chat

Screen Sharing

File Sharing

Employee Database

Multi-User Collaboration

Real-Time Chat

Chat/Messaging

Two Way Audio & Video

Alerts/Escalation

Customizable Branding

Video Call Recording

Bria offers annual pricing plans
•	Bria Solo free - $0
•	Bria Solo - $2.95/user/month
•	Bria Team Standard - $4.95 /user/month
•	Bria Team Pro - $9.95 /user/month

CloudTalk vs Bria

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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